(Senior) Operations Manager

  • Lendico
  • Berlin, Germany
  • Aug 01, 2017
Full time Finance General Business Management

Job Description

Lendico is a modern FinTech company focussing on the intermediation of company loans via an online lending market place. On its platforms Lendico connects companies and investors and offers a fast and digital alternative to regular banks. The loan process is completely online and without any branch network. With the most modern technologies and innovative processes Lendico aims for minimizing the cost and handling efforts connected to company financing.

Since its foundation in December 2013, Lendico has gained the trust of more than 400.000 users and won several awards in the P2P-segment.


As a Senior Operations Manager (m/f), you are responsible for monitoring and improving the integrity and efficiency of all operational processes, on both sides of the marketplace, the borrower side (loan request to payout, loan servicing processes, etc.) and the investor side (loan bidding and funding, investor reporting, etc.). Collaborating with the other teams within the Operations department (Transactions, Customer Service, Collections) as well as the Product and IT teams you solve operational problems and work on the development and continuous improvement of process flows and related operational tools. Your responsibilities include:

  • Steering operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
  • Identifying and mitigating/eliminating existing inefficiencies, operational issues and risks     
  • Implementing quality assurance measures to improve business monitoring
  • Directly collaborating with the department head on organizational and strategic topics


  • University degree in Business/Finance, Business Informatics, Information Management or equivalent
  • Relevant full-time work experience, ideally in operational roles within fintechs, banks or other financial services companies
  • Strong technical and analytical focus (especially for business/finance majors) advanced knowledge of MS Excel and ideally SQL
  • Experience with Jira, Confluence and/or Salesforce is a plus
  • Independent and pro-active problem solver
  • Excellent communications skills and ability to converse in both technical and non-technical business contexts
  • Start-up compatibility, hands-on mentality, integrity and reliability
  • Fluent English skills (written and spoken) - fluent German skills are a plus


  • An open and collegial working atmosphere in a dynamic environment, right in the heart of Berlin
  • Varied, challenging tasks and projects with a high level of responsibility
  • A short decision-making process and great conceptual freedom