Engagement Manager

DESCRIPTION

Our Solution

Demyst is an External Enterprise Data Platform, used by major US and APAC financial institutions to better discover, test, and deploy third party data solutions. Leading banks and insurers leverage our platform to find and test new data to incorporate into decision processes across the customer lifecycle.

The Challenge

The Engagement Manager is an advanced project & solutions manager who influences customers through consultation. This role partners closely with internal and client teams to analyze, optimize and transform business processes through big data access, integration, alignment, & deployment. The Engagement Manager consultatively develops clear solutions to use cases with our proprietary software products. This role supports the internal and external processes that lead to customer acquisition, onboarding, satisfaction, growth, & retention with a focus on connecting customer needs to big data capabilities. The candidate has a strong command of data analytics, business analysis, research design, project management, & consultative solution selling.

• Identify business requirements, define use cases, and understand data sources that support KYC, Fraud, Compliance, SME lending, and other client problems
• Match compelling customer pain points with product capabilities
• Articulate product capabilities, leveraging knowledge of statistical research methods & software systems
• Partner with internal project team(s) to define current and projected work flows that translate business requirements to specifications to be supported using software product(s)
• Train clients in the use of our tools, establish reputation as trusted partner
• Effectively manage projects with varying levels of breadth and depth in support of customer onboarding including data vendor partnerships, compliance/regulatory administration, internal project documentation, documenting technical specifications for engineers
• Use consultative selling to support customer onboarding & account expansion
• Execute cost benefit analysis and financial modeling
• Onsite as needed under direction of client and pod leaders, 40-80% of the time

REQUIREMENTS

• BA/BS (or MA/MS) in relevant field
• 2-4 years experience in banking/insurance/consulting
• Solid project management expertise and demonstrated experience
• Strong ability to influence through consultation, especially at varying levels of leadership in global matrix organizations
• Knowledge of research design and cost-benefit analysis
• Polished interpersonal style, strong communication skills, and solid emotional intelligence
• Strong knowledge of Excel and Powerpoint
• Strong alignment with core organizational values
• Passionate about data driven business transformation

Bonus Points:

• Business transformation leadership experience
• Degree from Top Tier University
• Big 4 Consulting Experience

BENEFITS

• Put your own mark on the process
• Stretch yourself to help define and support something entirely new that will impact billions
• Accelerate team progress with organization, process, and action
• Gain exposure to a company that has more institutional knowledge in emerging “big data” access than perhaps anyone in the market, learn quickly
• Be with a team solving problems and learning
• Small enough where you matter, big enough to have the support to deliver what you promise
• Generous benefits & competitive compensation