Coinbase’s vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.
We are building a Japan team, one of the largest markets in the cryptocurrency space where our two principles are highly demanded. You will be working with the GM for Japan and managers in the US to oversee Business Operations and Customer Support in Japan.
Customer Support plays a critical role for our Japan business’ success. You will be responsible for the Customer Support team in Japan to build the best-in-class customer support, set up an infrastructure to gather and analyze data, and also communicate with the regulators regarding customer complaints.
Coinbase is an online platform that allows merchants, consumers, and traders to transact with digital currency. It allows its users to create their own bitcoin wallets and start buying or selling bitcoins by connecting with their bank accounts. In addition, it provides a series of merchant payment processing systems and tools that support many highly-trafficked websites on the internet. Coinbase was launched in 2012 with a mission to create an open financial system for the world. It is operated from San Francisco, California.