As Learning Experience Specialist, you get to support the design and delivery of a beautiful member experience through engaging our members and member support specialists and agents in effective and creative content. You will create and update our internal learning materials and delivery systems, our internal knowledge base and our member-facing support content on Credit Karma’s help centers. You will report to the Content & Training Manager, and help manage the learning experience for Credit Karma’s 80 million members and Member Support team. You will effectively communicate the Credit Karma brand personality through support content, communications in all support channels and agent-facing learning materials. The Learning Experience Specialist helps to manage the smooth and effective flow of product and process information and changes to the members and Member Support team, through engaging materials, content and facilitation. You work in partnership with stakeholders, both across and external to the organization, to deliver a beautiful member experience.
Founded in 2007, Credit Karma is a personal finance company that's focused on helping everyone make financial progress. Whether they're interested in getting a better deal on a loan, looking for ways to save, or simply monitoring their credit, we offer a range of tools and personalized recommendations designed to help them make the most of their money. Our business model is unique in that no matter what new products or services we introduce, we're committed to providing a service that's always free. With more than 60 million members, we help people gain insight into their finances and credit information – and ultimately, improve their financial standing.