As Learning Experience Specialist, you get to support the design and delivery of a beautiful member experience through engaging our members and member support specialists and agents in effective and creative content. You will create and update our internal learning materials and delivery systems, our internal knowledge base and our member-facing support content on Credit Karma’s help centers. You will report to the Content & Training Manager, and help manage the learning experience for Credit Karma’s 80 million members and Member Support team. You will effectively communicate the Credit Karma brand personality through support content, communications in all support channels and agent-facing learning materials. The Learning Experience Specialist helps to manage the smooth and effective flow of product and process information and changes to the members and Member Support team, through engaging materials, content and facilitation. You work in partnership with stakeholders, both across and external to the organization, to deliver a beautiful member experience.
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Culver City, and London.
*Banking services provided by MVB Bank, Inc., Member FDIC