Credit Karma is working to make financial progress possible for everyone. Our Member Support team is responsible for helping our 80+ Million members whenever and however they need that help, and providing feedback to the rest of the company on how we can better serve our members. As the Member Support Tools Developer, you will be responsible for defining and executing programs, systems improvements, and tools integrations to scale and improve the efficiency and efficacy of the Member Support team. You will be the owner for all the tools used by the Support Team, including case management systems, telephony, knowledge management, and workforce management tools. You'll be responsible for implementing support tool enhancements, bug fixes, and CRM integrations as prioritized by member support team to address their tools needs. The qualified candidate should be able to understand and navigate high level of ambiguity, be data-driven, and handle multiple projects simultaneously. This role is perfect for someone who is passionate about leveraging technology and analytics to drive operational excellence and efficiencies. This person must be comfortable working in a very fast paced environment, capable of working with complex data and business systems.
Founded in 2007, Credit Karma is a personal finance company that's focused on helping everyone make financial progress. Whether they're interested in getting a better deal on a loan, looking for ways to save, or simply monitoring their credit, we offer a range of tools and personalized recommendations designed to help them make the most of their money. Our business model is unique in that no matter what new products or services we introduce, we're committed to providing a service that's always free. With more than 60 million members, we help people gain insight into their finances and credit information – and ultimately, improve their financial standing.