Credit Karma is working to make financial progress possible for everyone. Our Member Support team is responsible for helping our 80+ Million members whenever and however they need that help, and providing feedback to the rest of the company on how we can better serve our members. As the Member Support Tools Developer, you will be responsible for defining and executing programs, systems improvements, and tools integrations to scale and improve the efficiency and efficacy of the Member Support team. You will be the owner for all the tools used by the Support Team, including case management systems, telephony, knowledge management, and workforce management tools. You'll be responsible for implementing support tool enhancements, bug fixes, and CRM integrations as prioritized by member support team to address their tools needs. The qualified candidate should be able to understand and navigate high level of ambiguity, be data-driven, and handle multiple projects simultaneously. This role is perfect for someone who is passionate about leveraging technology and analytics to drive operational excellence and efficiencies. This person must be comfortable working in a very fast paced environment, capable of working with complex data and business systems.
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Culver City, and London.
*Banking services provided by MVB Bank, Inc., Member FDIC