At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Red Hat's Customer Experience and Engagement (CEE) team is looking for an experienced and highly skilled support engineer with overall 8-10 years experience to join us as a Senior Technical Account Manager for our enterprise customers in Mumbai, India. In this role, you will provide personalized, proactive support and guidance and cultivate high-value relationships with customers as you seek to understand and meet their needs with the complete Red Hat OpenStack Platform portfolio of offerings. You’ll build, maintain, and grow long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer behalf. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues.
Red Hat is a company dedicated to free and open source software, and a major Linux distribution vendor.
The company is known for its enterprise operating system Red Hat Enterprise Linux, and more recently through the acquisition of open source enterprise middleware vendor JBoss. Red Hat provides operating system platforms along with middleware, applications, and management solutions, as well as support, training, and consulting services.