Global Process Owner

  • Klarna
  • Stockholm, Sweden
  • Jul 28, 2017
Full time General Business

Job Description

At Klarna we aspire to be the world’s favorite way to buy. With continued growth and increasing complexity in our organizational structure as we rapidly expand globally, our need for efficient process management becomes vitally important. Now we are looking for an analytical and socially skilled individual, with a strong business acumen and process management skills, to join our Global Optimization and Analysis team as a Global Process Owner at our HQ in Stockholm.


The Global Optimisation and Analytics team is globally responsible for operational optimisation and development for Klarna’s Customer Service and Merchant Support department, an organisation with more than 1000 people. The team consists of business analysts, business process experts, business solutions experts and developers with different areas of expertise but at least two shared attributes: driven and talented.


What You will be doing
You will be a part of the Global Optimization and Analysis team and have a global responsibility for your domain. You will govern current state processes end-to-end to ensure regional adherence, efficient performance and scalability. You will drive improvement opportunities, implementation of future state processes and advise operational management in process management and best practice solutions.


Who you are
If you are still reading, it is more than likely that you have a degree in business, finance or equivalent. Probably three to five years’ practical experience from a business development, project or process management position, preferably from the e-commerce sector or from a consultancy company. You want to have a job where your effort shows immediate result, where you are able to influence and achieve tangible effects on business performance. You possess excellent analytical skills including ability to interpret business needs and translate them into operational solutions and system requirements. You are an excellent communicator and find it easy to present and interact professionally with different levels in an organization.


As a person
You love challenges and have the ability to approach problems and situations from different perspectives. You are motivated by continuous improvement and are able to drive projects and initiatives independently. You have the unique capabilities of both being self-propelled and a team player. You dare to stand your ground while at the same time maintaining flexibility and open minded. You get energy from achieving set targets and from contributing and supporting others deliver on time.


We offer you a dynamic work environment with some of the brightest colleagues around. You will join an ambitious and passionate team supporting Klarna’s global expansion and growing service center, therefor you will have a substantial impact on the future processes and procedures that this team will have. If you want to be where the action is, this is the role for you.


What are you waiting for? Send your application in English, interviews are held continuously.