Joint Venture Project Manager

Ripple is growing and we are looking to hire a Project Manager to drive the implementation of our products in close collaboration with our joint venture (SBI Ripple Asia) in Japan.

The Project Manager will sit in San Francisco and be a key member contributing to the success of our joint venture (JV) in Japan. This person will work closely with Ripple’s customer success and product teams, our customers’ project teams, as well as the JV team to ensure Ripple’s solutions are implemented on time and successfully. This role will specifically focus on efforts in Japan and Korea, assisting other parts of Asia as needed.

WHAT YOU'LL DO:

• Manage the entire project lifecycle from definition/scope through implementation in collaboration with the JV team in Tokyo
• Perform all project management activities for each project in collaboration with the JV team: Plan project, identify key resources and stakeholders, drive project milestones, coordinate and attend project kickoff and training meetings, lead weekly client meetings, provide updates to internal and external stakeholders, develop and maintain client relationships, document outcomes, etc.
• Communicate with clients to understand their use cases and software integration needs
• Work with senior customer success executives to manage and execute on global account engagement plans for JV customers
• Act as primary point of contact for all stakeholders throughout the project lifecycle
• Troubleshoot and solve some technical and business related implementation problems in real-time, and assign to other team members or escalate as appropriate
• Work closely with other Customer Success Project Managers, providing review of project artifacts, input on internal processes, and contributions to process improvement
• Participate in daily sync calls with the JV team and actively contribute to the discussion in Japanese
• Work with the Technical Documentation team to ensure that Japanese translation is made available with the highest quality in a timely manner

WHAT WE’RE LOOKING FOR:

• 5+ years of project management experience on an integration team, installation team, or other relevant project management experience in software development or deployment, with experience in transaction banking gained in a major institution preferred
• Experience working with mega banks in Japan, with a deep understanding of local transaction banking practices
• Experience with and enjoyment of face-to-face interaction with clients, in addition to experience with remote communication and coordination for projects
• Willingness to make oneself available for late-evening calls and emails (Asia hours) from time to time in order to provide timely support to customers and the JV team
• Excellent oral and written communication in both English and Japanese (native fluency in speaking, reading and writing)
• Excellent interpersonal, negotiation, project planning, judgment, leadership, decision-making and problem-solving skills
• Ability to serve as the face of Ripple to potential and existing clients, enjoying a 20% travel component (mostly to Japan)
• Ability to deliver success for the client by having a thorough understanding of Ripple and its products

BONUS POINTS:

• Current Project Management Professional (PMP) Certification
• Agile Certification
• Formal Project Management training
• Experience with enterprise integrations, especially with financial institutions in payments and/or investment banking