Sales and Account Management Intern

The Sales & Account Management Intern, working in conjunction with the Account Management and Sales as well as Platform Solutions teams, will be responsible for assisting the with driving sales and growing adoption with automated workflows across customer sites. They will be the ones showing prospects and users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and assisting the Sales organization with how to meet revenue and usage objectives. The Sales & Account Management Intern must create a persistent focus on engagement and customer satisfaction.

This is a paid internship. The duration of the position is 3-6 months with a potential for extension. Flexible either part-time or full-time.

Responsibilities:

• Work closely with the Account Management team in assisting client presentations, client deployment strategy, and workflow solutions for client deployments
• Work closely with the Sales team to assist with executing on sales campaigns, lead generation, and opportunity qualification.
• Determine ways for users (existing and prospect clients) to best utilize Symphony by becoming a Subject Matter Expert, and building presentations/ talking points of targeted use cases and pitches
• Provide technical expertise in pre-sales conversations
• Assist Account Management team and customers with delivering rollout guidance, conducting training & awareness activities, including roadshow/ marketing presentations. A large portion of your time may be spent with the customer working side by side to ensure their success
• Partner with the Sales & Account Management teams to ensure account success which can lead to renewals, customer retention, and up-sell opportunities
• Track metrics for client success (across sales conversion, usage and adoption) and determine how to improve those KPIs

Qualifications:

• Business level English, fluency in Korean or Mandarin a plus
• Pursuing or recently finished a Bachelor's degree.
• Proficiency with at least one programming language (Java, Python or JavaScript) is a major plus
• Basic understanding of Object Oriented Programming, Design Patterns, and algorithms is a major plus
• Must enjoy fast-paced environment, spending time on site with clients, and interacting with multiple end users on a daily basis
• Excellent written and communication skills and strong presentation skills
• Basic understanding of Financial services (buy-side / sell-side) is a huge plus
• Experience with enterprise communication services and / or social media is a huge plus

Other

• Must be authorized to work in Hong Kong without a visa
• Optional travel