Social Media Content and Community Manager with French skills

DESCRIPTION

About Monese

At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody.

Monese serves hundreds of thousands of customers in the UK and Europe, and we are adding new services on a regular basis.

Our fast growing teams are currently located in London, UK and Tallinn, Estonia, and we have now started building our next team in Lisbon, Portugal!

By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.

If taking on a big part of the responsibility for making Monese the most innovative banking account in the world doesn’t scare you and you want to file patents not follow trends then read on…

About the role

We’re looking for a Social Media Content and Community Manager to join a growing team that runs our social profiles and creates engaging, meaningful content for our audiences.

Role specifics

• Moderate social interactions across our spectrum of channels, be it responding to Facebook comments and tweets or managing user reviews, all while liaising with our Customer Support team to help make sure we provide the best level of support to our customers and wider audiences
• Plan, create and publish quality content, whether it's concepting a series of Instagram stories or coming up with brilliant solutions to reactive opportunities
• Support the wider marketing and communications team with planning and executing ideas and mechanics that help amplify our campaigns
• Monitor, analyse and report on social media activity on an ongoing basis, drawing insights wherever possible to improve the quality of our interactions and content

REQUIREMENTS

• At least two years of social media community management and content creation experience, with proof of success in both
• Fluent French skills and highly proficient in English
• A reliable team member who has great organisational skills, strong attention to detail and is able to balance multiple assignments while sticking to the agreed timings
• A creative soul who is always tinkering with a new idea or opportunity for great content, has good copywriting skills and is able to consistently create engaging and shareable posts
• Someone who is switched on, tuned into the world and always on the prowl for opportunities to engage and reach out to new audiences
• Strong empathy – to be able to understand our customer, it is important to be able to understand the challenges and issues they face and how we can play a part in solving them
• Somebody who is not afraid to try things and fail in order to get at the learning
• Knows when those around them need help and doesn't hesitate to act on it
• Oozes with professionalism coupled with a sense of humour
• Experience in managing a team of social media content creators and community managers is an advantage
• Experience of working on a multi-national and multi-lingual product would be an advantage
• Experience in the consumer finance sector is an advantage, but not required (we are trying to shake things up after all)

BENEFITS

Benefits of working at Monese:

• Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
• A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
• International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
• Opportunity to travel between our offices and meet other teams as well
• Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
• In- and outdoors Moneser’s sports activities
• Flexible working schedule and possibility to work remotely
• Share options and competitive salary