About the Role
We are seeking a talented and self-motivated Investigator to join our Financial Crimes Investigation team. Our candidate will be responsible for all aspects of investigations as it relates to KYC, Fraud, Customer Due Diligence and the review of suspicious activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.
At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.
Responsibilities and Duties
Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems
Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
Reviews alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate
Conduct periodic internal account/customer reviews to identify potentially suspicious activity
Reviews disputed transactions to investigate fraud claims and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners and external vendors/banks
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Understand charge-offs involving fraudulent activity and provide resolution to prevent future cases
Investigate the fraud alerts to protect the institution from fraud related losses and improve customer experience on all accounts including debit card
Assists with creating and implementing policies and procedures across all teams
Assist Management in construction of short term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure
Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency and mutual success.
Some travel may be required.
Fosters a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
Works effectively across the organization to maximize company resources.
3+ years of relevant risk experience in the banking, financial services, or other related industry.
Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules
Thorough understanding of bank operations, industry trends & best practices, and federal and state banking
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
Excellent project management, organizational and negotiation skills are required.
Proficiency in Word, Excel, Outlook and PowerPoint.
Ability to apply sound judgment, effectively solves problems, and determines fraudulent activity consistently.
Understanding of electronic crimes as they relate to card fraud and theft of credentials.
Excellent critical thinking and problem solving skills.
Detail-oriented and process-oriented approach.
Accepts responsibility, ownership, and accountability for work results.
Finds a high-volume, dynamic, and team focused environment engaging.
Ability to organize and prioritize workload.
Subsidized lunches, a fully stocked kitchen, and subsidized gym membership.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
Social Finance (SoFi) is a finance company that offers a range of lending and wealth management services. The company primarily caters to early-stage professionals and offers variable and fixed rate parent, personal, and MBA loans, mortgage refinancing, and more.
Based in San Francisco, California, the company was founded in April 2011.