Associate Manager, Banking Operations

  • SoFi
  • Claymont, DE, USA
  • Sep 24, 2018
Full time Banking

Job Description



The Associate Manager of Banking Operations will be responsible for the daily oversight of all daily banking operations related to SoFi Money.  This role will work closely with the Banking Operations Manager to facilitate operational excellence.

This position will assist in managing the Banking Operations team members who are processing and balancing files, member inquiries, performing research, and working with external vendor/partners.  In addition to the responsibilities listed below, this individual must be accountable for their actions and hold others accountable while remaining professional. 

At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.

Primary Responsibilities:

  • Assist with managing Banking Operations staff members
    • Performance Management
    • Recruiting
    • Termination
    • Daily Tasks
  • Become Subject Matter Expert for all SoFi Money services
    • ACH
    • Debit cards
    • Item Processing
    • Check orders
    • Bill Payer
  • Ensure timely file processing (ACH, checks, Bill Pay, etc.)
  • Troubleshooting
  • Research
  • Assist Operations/Communications with member questions
  • Ensure balanced settlements
  • Process re-engineering
  • Ensure adherence to departmental SLAs
  • Direct workflows between staff
  • Track issues with internal and external partners
  • Build a rapport with staff to create a positive work environment
  • Ensure strong/positive relationships with internal and external partners
  • Ensure processing complies with laws and regulations
  • Some travel may be necessary with ample notice provided

Minimum Qualifications and Skills:

  • Five (5) years of previous experience in banking operations
  • Demonstrate ability to lead a team
  • Knowledge of banking compliance trends, rules and regulations including NACHA, Reg CC, Reg D, Truth in Savings Act, etc.
  • Excellent organizational skills
  • Strong written and verbal communication skills
  • Analytical and problem-solving skills
  • Professional demeanor and excellent work habits
  • Sounds judgement and decision-making skills
  • Interpersonal skills/ Ability to establish peer relationships
  • Some evenings and weekends will be required


  • Employer paid lunch program, a fully stocked kitchen, and subsidized gym membership.
  • Competitive salary packages and bonuses.
  • A flexible vacation policy allows you to truly relax and reboot.
  • Comprehensive health, vision, dental, and life insurance as well as disability benefits.
  • 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
  • 401(k) and education on retirement planning.
  • Tuition reimbursement on approved programs, up to $5,250 a year.
  • Monthly contribution to help you pay off your student loans.