Banking Operations Coordinator

  • SoFi
  • Claymont, DE, USA
  • Sep 24, 2018
Full time Banking

Job Description



By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.



Duties and Responsibilities:

  • Monitor incoming ACH files and confirm posting
  • Create outgoing ACH files; returns and origination.
  • Perform a variety of operational functions including: ACH exception processing, Reg E disputes, ATM/POS transaction processing, item processing adjustments, and wire transfer processing.
  • Work with processing partners; conveying information to sponsor bank and card processing partner to ensure a productive relationship.
  • Working knowledge of products and services such as Online Banking, Mobile Deposit Capture, Bill Payment.
  • Complete research requests for internal staff and customers while meeting service and communication standards.
  • Assist front-office staff with questions so they can, in turn, assist our members.
  • Assist with settlements, as needed.
  • Other duties as assigned.


Qualified candidates are those who love variety in a fast- paced environment and work with an exceptional attention to detail and a high level of accuracy while meeting deadlines. Strong analytic and problem-solving skills are beneficial.

The hours of the position will be 8:00am – 5:00pm, Monday through Friday.  These hours will change as volume increases. 


Minimum Qualifications and Skills:

High school diploma – required, Associates Degree – preferred

Minimum of 3+ years of relevant banking operations experience

Ability to analyze data with a strong attention to detail and accuracy

Strong problem-solving skills

Strong written and communication skills

Series 99 license preferred, but not required.  (May need to obtain in the future.)

Present Banking Operations in a professional manner at all times.



  • Competitive salary packages and bonuses
  • Comprehensive health, vision, dental, and life insurance as well as disability benefits.
  • 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.
  • 401(k) and education on retirement planning.
  • Tuition reimbursement on approved programs, up to $5,250 annually
  • Monthly contribution to help you pay off your student loans.