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- Responsible for responding to customers - Reminder payment to customers before and after the due date - Helping customers to find payment solutions - Collect who have fallen due date and who are past due date

Requirements : - Bachelor degree, fresh graduates are welcome to apply - 1 year working experience specialized at operation department is a plus - Computer and Microsoft Office literacy - Customer and detail oriented - Transparency, high integrity & critical thinking - Have willingness to learn something new, strong empathy and curiosity - Fast learner and enjoy working in a very dynamic and fast paced environment Job Description: - Verifiy the prospective customer data by phone with checking the customer data which specified by the company - do phone calling to the customer with nominal specified - liable with the verified customer data and has been escaped in the checking stage - handling questions from customer through   email , whatsapp and live chat and also give informations that they are needed specifically in a fun and kind way. - pay attention to details, give a understandable explanations for customer. - managing   email  and live chat carefully. - take and give a fast respond to customers' questions. - identifying customers' needs. - utilizing the live chat effectively to achieve the target. - create a good relation with customers and employees based on trust and service. - keeping the record of chat between the customer service and the customers in Customer Feedback Report (CFR) with an understandable texts.

Requirements : . Minimum Bachelor Degree from reputable university. (Preferably from Human Resource or Psychology). . Minimum 1 year of similar working experience (executive search and or property business will be an advantage). . Strong communication and Negotiation Skills. . High initiative and self-motivated. . A team player who has high level of responsibility and discipline. . Proficient in English.  Job Description : • Organize a wide-ranging of HR and administration Function. • Handling all aspects of the recruitment process (Generating job ad., Sourcing CVs, conducting phone/face interview, negotiation up to the offering stage). • Asses candidate information, including resumes and contact details. • Maintain employment contract and candidate database. • Prepare and maintain on boarding employee documents. • Generating regular report in regards to the recruitment and hiring process in the company.

Are you looking for the freedom to define an amazing remote people career? The People team at Tutuka is actively shaping the future of the company and communities we work with. The team is looking for  two dynamic, creative, and thoughtful individuals  to contribute to our global success. Both roles report into the Head of People. 1)     Development & Success (remote) How you will make an impact : You will help lead the operational engine, helping the Head of People anticipate people needs, innovate processes and scale across the organisation. This role will be intimately involved with the learning and development of the people, requiring you to drive projects and dialogue around development, goals, and meaningful feedback solutions. You will also be required to successfully develop and implement people projects. 2)     Talent & Culture (remote) How you will make an impact : You will have the responsibility to help create and deliver a seamless and positive employee experience across all dimensions. As you help grow the team, you will lead and promote a high performing, innovative, and supportive culture that aligns with our history as well as its progressive vision of an agile, remote future. You thrive in an international team and have great experience with the various aspects of compensation & bench-marking, recruiting, contracting etc. across various markets – the more the merrier.  Both roles provide the opportunity to travel and spend time with our teams in Johannesburg, Dubai and Bangkok  (up to 15% of your time) . What we look for: Action-oriented : You know how to get things done. You operate with urgency and efficiency. You know how to identify problems and love to develop plans to deliver and solve them. People champion : You love working with people from around the world and know how to excite them. You understand that people are the core of who we are and place a premium on customer service. Team player : You love collaborating and sharing ideas. You like learning from your peers. You’re ready to roll up your sleeves and support as needed. Detail-oriented : You have an eye for detail and sweat the small stuff. Clear communicator : You communicate clearly and concisely. You’re great at getting and giving respectful and productive feedback. Professional : You are mature and reliable. You strive to learn and grow your skills. Highly organised : You know how to manage multiple projects and prioritise appropriately. You create clear and logical systems and processes to support your work. Passionate:  You care about financial inclusion. You want to work remotely and feel inspired every day. You want to change the world. Enjoy : The work we do is serious but that doesn’t mean we don’t know how to have fun. We know how to have a good time and you should too. Your Education & Experience: Bachelor’s degree or higher Fluency in English and one other language is required 5 years of experience in (fin)tech start-up, operational management and/or people operations environment. Additional Information If you have already made a move into a non-traditional people role and you are ready for the challenge of one of these remote roles, then please get in touch and apply. We focus on building strong, diverse teams built from different backgrounds, experiences and identities. (Please note that we will start the selection process for these roles after the summer holidays in the beginning of September)   

DESCRIPTION Join one of Europe’s leading Fintech startups At iwoca we believe finance should make life easier, not harder, for small businesses. When small businesses go to traditional lenders they are forced to deal with long waits, absurdly rigid criteria, and impersonal bureaucracies. We believe small businesses deserve a financing service that strips out the hassle; that gets to know each customer’s needs; that generates opportunities instead of problems. iwoca is finance, custom-built to expand possibilities for small business. The iwoca People Operations team mission is to attract, engage, develop and retain the very best talent. We are laser focused on the candidate and employee experience. As   People Operations Administrator   you will take charge of: Look after People-related data, making sure it’s accurate, regularly reviewed and compliant with GDPR. Carry out general HR admin, including all onboarding, leaver and benefits admin. Manage background checks, reference letters, benefits applications, emergency contact reports, sickness absence, long service / anniversary awards etc. Be the expert user of our HR system (PeopleHR) and help others to get the best use of it. Collate monthly reports for payroll. Get involved with adhoc people projects as required by the Head of People Operations and in support of the team. REQUIREMENTS We look for people that are smart, humble, motivated and who are always looking to improve. For this role, we are looking for candidates with: Experience of HR information systems, ideally PeopleHR. Obsession with customer service. Our employees are your customers and we want to provide the best experience possible. Stellar organisational skills. You can prioritise workload effectively, and work accurately, at speed, displaying exemplary attention to detail. Discretion! You understand the need for confidentiality working in HR. Proactive problem solving skills. You are resourceful and work well independently. Excellent communication skills and confidence in dealing with all levels of employees. Sound knowledge of G Suite, especially Google Docs and Google Sheets. In return, you’ll get a say in how things are done, the opportunity to make a difference to small business owners, and to work on big and challenging projects. BENEFITS What’s life like as an iwocan? We all enjoy: A lovely office in central London, right by Tottenham Court Road Two company retreats a year (in places like the French Alps or Spanish seaside) Pool, ping pong, foosball tables and tournaments and yoga An ever-growing number of clubs including climbing, chess, football and boxing Plenty of drinks and snacks in our office kitchen A paid volunteering day each year, for you to support your chosen charity Just for you: Medical insurance from Vitality, including discounted gym membership Stock options Enhanced maternity and shared parental leave A workplace nursery tax benefit scheme 25 days holiday per year and an extra day off on your birthday Extra leave if you want to travel or study Special celebrations for anniversaries and long service including sabbatical Flexible working Cycle-to-work scheme And to make sure we all keep learning, we offer: Tickets to tech conferences across Europe Company-wide talks with internal and external speakers A calendar of meetups we host at our office Access to learning platforms like Treehouse if you want to learn to code

DESCRIPTION iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours. Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team. However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal. We work with a host of commercial finance brokers across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues. As an Account Manager for our Broker Channel you’ll be the first port of call for our brokers and will give them exceptional customer service in managing loan applications for their clients. You will also provide our brokers with an in-depth understanding of iwoca’s product benefits, customer eligibility and use cases. In addition to building relationships with our brokers, you will also work closely with internal teams to manage loan applications through to completion. The key success factors will be the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel. REQUIREMENTS Your mission will be to: Manage the day-to-day working relationship with all brokers, including our ‘Gold’ brokers who introduce high volumes of business Pre-screen applications, ensuring the broker provides all necessary business documentation for a credit review Provide timely updates for ongoing cases, answering questions related to specific applications or product queries Provide new brokers with excellent product training and support in order to maximise lead flow Work closely with our Credit and Account Management teams in order to improve conversion rates and broker satisfaction Complete ad-hoc analysis and tasks for our Broker Channel Managers Help organise and attend broker entertainment / industry events We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have: Strong written and verbal communication skills Excellent time-management and organisational skills A strong customer service ethic The ability to build and maintain long lasting business relationships Some experience of working in a fast-paced, client facing role Knowledge of the UK business finance market (including our competitors) is a plus Experience working in a fast paced customer service role is desirable This would be an excellent opportunity for recent graduates looking to gain experience in financial services BENEFITS What’s life like as an iwocan? We all enjoy: A lovely office in central London, right by Tottenham Court Road Two company retreats a year (in places like the French Alps or Spanish seaside) Pool, ping pong, foosball tables and tournaments and yoga An ever-growing number of clubs including climbing, chess, football and boxing Plenty of drinks and snacks in our office kitchen A paid volunteering day each year, for you to support your chosen charity Just for you: Medical insurance from Vitality, including discounted gym membership Stock options Enhanced maternity and shared parental leave A workplace nursery tax benefit scheme 25 days holiday per year and an extra day off on your birthday Extra leave if you want to travel or study Special celebrations for anniversaries and long service including sabbatical Flexible working Cycle-to-work scheme And to make sure we all keep learning, we offer: Tickets to tech conferences across Europe Company-wide talks with internal and external speakers A calendar of meetups we host at our office Access to learning platforms like Treehouse if you want to learn to code.

DESCRIPTION iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours. Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team. However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal. The Role Our Account Managers are iwoca’s frontline, offering exceptional service to their portfolio of customers while simultaneously driving business growth. They own the customer relationship from when they sign up, all the way through to renewal and advocacy. At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them with our product to achieve their business goals. Our Account Managers are skilled at building trust, explaining how iwoca works and nurturing successful long term relationships with our customers. To help us do that, we use relevant data and analytics (such as customer health scores, lifetime value, customer feedback and surveys), while at all times providing excellent customer service. Responsibilities   Your mission will be to: Be the customer champion, driving business growth through adoption of the iwoca product within a portfolio of customers Nurture a portfolio of existing customer relationships to achieve higher health scores Support customers through the renewal process expediently Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues Liaise with various teams within iwoca, such as sales, underwriting and collections to achieve the best outcome for your customers Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca REQUIREMENTS We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have: Strong business acumen with a real enthusiasm for helping SMEs Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers Exceptional time-management and multitasking skills Good experience in explaining complex products and services to customers Proven customer relationship management experience Be proactive, motivated, and metrics-driven The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes Ambition and an entrepreneurial spirit, thriving in a dynamic, team-oriented environment BENEFITS What’s life like as an iwocan? We all enjoy: A lovely office in central London, right by Tottenham Court Road Two company retreats a year (in places like the French Alps or Spanish seaside) Pool, ping pong, foosball tables and tournaments and yoga An ever-growing number of clubs including climbing, chess, football and boxing Plenty of drinks and snacks in our office kitchen A paid volunteering day each year, for you to support your chosen charity Just for you: Medical insurance from Vitality, including discounted gym membership Stock options Enhanced maternity and shared parental leave A workplace nursery tax benefit scheme 25 days holiday per year and an extra day off on your birthday Extra leave if you want to travel or study Special celebrations for anniversaries and long service including sabbatical Flexible working Cycle-to-work scheme And to make sure we all keep learning, we offer: Tickets to tech conferences across Europe Company-wide talks with internal and external speakers A calendar of meetups we host at our office Access to learning platforms like Treehouse if you want to learn to code.

DESCRIPTION iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours. Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team. However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal. REQUIREMENTS The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are informed about our product and its advantages and benefits. This is a fantastic opportunity to get to know iwoca from the inside and gain valuable experience for future roles in the company. As part of our German customer service team, you will be our first point of contact for our German clients. You will be responsible for collecting business documents submitted by our clients and you will get the chance to develop a deep understanding of the SME customer base. As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible. Your role at iwoca: Building rapport with German business owners Handling inbound calls and making outbound calls to resolve customer issues and chase documents Pitching iwoca to customers who have already started the sign-up process but have not yet completed it Maintaining accurate customer records and update systems Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to make a lending decision Handling requests received through the live chat on our website or via email You will need: Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers The ability to explain complex products and services to consumers The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes Basic understanding of business finance and accounting or the desire to acquire such understanding. We want you to develop a good business sense and an understanding of what makes SMEs tick Be ready to take on ownership within our team and communicate with other country teams A communicative personality and good team play skills Proactive self-starter approach, eager to be part of a young and dynamic team A perfect blend between sales, customer support and admin BENEFITS What’s life like as an iwocan? We all enjoy: A lovely office in central London, right by Tottenham Court Road Two company retreats a year (in places like the French Alps or Spanish seaside) Pool, ping pong, foosball tables and tournaments and yoga An ever-growing number of clubs including climbing, chess, football and boxing Plenty of drinks and snacks in our office kitchen A paid volunteering day each year, for you to support your chosen charity Just for you: Medical insurance from Vitality, including discounted gym membership Stock options Enhanced maternity and shared parental leave A workplace nursery tax benefit scheme 25 days holiday per year and an extra day off on your birthday Extra leave if you want to travel or study Special celebrations for anniversaries and long service including sabbatical Flexible working Cycle-to-work scheme And to make sure we all keep learning, we offer: Tickets to tech conferences across Europe Company-wide talks with internal and external speakers A calendar of meetups we host at our office Access to learning platforms like Treehouse if you want to learn to code.

Who are we? WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click on our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.   Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen.   WorldRemit has grown on average by 50% year on year and is now processing over £3bn of remittances on an annualised basis.  We have raised c.$200 million in funding, currently employ over 750 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.   The journey is just beginning.  We believe in faster, simpler, more accessible money transfers.  That means building better products and services for our customers.   Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.  You can learn more about our culture and how we work by watching this video on our Careers page https://www.worldremit.com/en/careers .   About the Role The successful HR Ops Manager will have the opportunity to work in a fast-paced business environment. You will develop and implement various HR projects and programmes in order to drive the business forward. The role is a great opportunity for a dynamic, resourceful and solutions driven individual who likes to work in an international environment and is keen to make an impact.   The role reports to the VP-People Team and will support the business across EMEA and other regions, eg Africa, acting as an agent of change in the department and the business at large working across all aspect of the function’s remit.   Responsibilities As an HR Ops Manager, you will be responsible for the following: ·       Providing a first-class HR service to all employees across the company, supporting on all aspects of the employee lifecycle and working alongside the team of HR Business Partners in the UK, Poland and USA. ·       Leading a team who is responsible for managing all the administrative aspects of the employee life cycle process (from hiring and onboarding to exit) as well as managing the monthly payroll cycles in partnership with the Finance team. ·       Making recommendations to improve our current HR processes and procedures, looking at more streamlined, more standardised and more efficient ways of working that can support the business in the various regions. ·       The management of the HR systems: data input, supplier management, training to other members of the HR organisation, data extraction and reporting. ·       Champion company culture and values   Summary of required experience & attributes   ·       CIPD Qualified desirable ·       Previous experience as a team manager in dynamic roles and fast paced environments where process improvement and alignment were at the core of the activities performed. ·       Experience across a broad spectrum of HR, learning and development, recruitment, reward, employee relations etc as a leader or as a HR professional ·       Solutions focused with an innovative and pragmatic approach to problem solving ·       Comfortable with ambiguity and ability to work autonomously with minimal direction ·       Able to manage stakeholders from various areas and multiple processes at the same time ·        Hands on approach ·       Team player and strong team contributor ·       Strong coaching skills ·       Strong communication skills ·       Analytical: able to extract data, analyse and produce insightful reports

Keyrock is expanding! Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase, Keyrock is becoming one of Belgium’s fastest growing SaaS Fintech companies. Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to optimize its internal organization and facilitate its frantic growth with a dynamic, organized, and proactive Administrative Coordinator. Keyrock Administrative Coordinator We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and email, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace. To be successful as an Administrative Coordinator, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative Coordinators must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, the Administrative Coordinator should have a genuine desire to meet the needs of others. Keyrock is looking for someone with a passion for injecting order and consistency into the administrative operations of highly dynamic organisations. Keyrock is a company that is constantly challenging itself and pushing boundaries. We expect that enthusiasm and drive from all! Responsibilities Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking appointments and preventing conflicts. Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Proactively suggesting new scalable processes for managing offices’ day to day operations. Generating reports, transcribing minutes from meetings, creating presentations, and conducting research. Greet and assist visitors. Anticipate the needs of others in order to ensure their seamless and positive experience. Skills and experience Fantastic interpersonal skills Strong sense of ethics and discretion Drive for structuring a changing environment High level of accuracy and attention to detail Proficient with Office Suite, Google Drive Proficient Business English -- other languages are a plus 1-3 years of experience in similar role That little extra Strong enthusiasm for entrepreneurship An interest for Blockchain/DLT and digital assets Background or interest in financial/capital markets Living in Belgium, ideally Brussels What to expect from Keyrock Closely working together with market leaders in a fast growing industry on a daily basis. Being part of a fast growing start-up within a global scope Competitive salary and exciting growth path Have the freedom to create your own intrapreneurial experience A ton of fun in a thriving team Apply via the below link. http://keyrock.freshteam.com/jobs

Keyrock is expanding! Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase Keyrock is showing revenue growth month on month, becoming one of Belgium’s fastest growing SaaS Fintech companies. Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to expand its global reach through growing its go-to-market strategy team. With a clear vision on scaling it’s business development operations and generating additional revenue pillars, we are looking to expand our Business Development team with an ambitious, empathic and structured Customer Success Manager. Keyrock Customer Success Manager Duties for the role of Customer Success manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs and revenue streams, contributing to the overall sales process through implementing scalable processes, onboarding and supporting clients together with the Key Account Management team, and ultimately minimizing churn through his/her service The Customer Success Manager should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. Keyrock is looking for someone that loves to engage with customers on a daily basis, is triggered by maximizing value, and has an eye for contributing towards customer acquisition strategies. Responsibilities Constructing and communicating Weekly reporting of Trading activities Maintaining daily contact with clients and technical support through Slack, email and conference calls. Providing initial technical and product support Building out a revenue model through customer success practices together with Keyrock’s Head of Growth. Constructing and iterating churn prediction and reporting systems Delivering and communicating ROI for our clients, throughout the customer lifecycle Skills and experience Bachelor’s degree -- ideally in Finance or Economics Fantastic interpersonal skills Bias for action and structure High level of accuracy and attention to detail Proficient with Excel, Google Drive, Adobe Suite Technical aptitude and ability to learn software programs Proficient Business English -- other languages are a plus 1-3 years of experience in Project Management, Customer Support, Consulting or another client facing role That little extra A passion for Blockchain/DLT and digital assets Background or interest in financial/capital markets Living in Belgium, ideally Brussels What to expect from Keyrock Closely working together with market leaders in a fast growing industry on a daily basis. Being part of a fast growing start-up within a global scope Competitive salary and exciting growth path Have the freedom to create your own intra preneurial experience. Apply via the below link. http://keyrock.freshteam.com/jobs

We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team working 2 days (16 hours per week) on weekends in our Cardiff office (check out what our team say about working in Cardiff  here ) and being remotely based.  At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will you be doing day-to-day?  💬 Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank. Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Whilst investigating and making decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app). Plus, being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Supporting other members in the customer support team by being a point of escalation for other COps and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping out on Social media to spending time with our Financial Crime specialists! Your working life  ☀️ The salary for this role is up to  £9,100 a year (£11p/h) plus unsocial hours allowance . All Monzo team members also get share options as part of their package – read more about what this means  here . You’ll be working on an ‘open availability’ contract basis, to make sure we are always here to help and allow 24/7 customer support chat through our app. Your shift pattern will change on a weekly basis, starting no earlier than 6am and finishing no later than 10pm. Read more about the ins and outs of 'open availability'  here .  You should apply if you: you are prepared to be primarily based in our Cardiff office or remotely care deeply about delighting our customers are a UK resident (live in the UK for at least 6 months of the year) have the right to work in the UK are comfortable using a laptop are over 18 years old you haven't applied and been unsuccessful within the last 6 months If you're planning to do any working from home from time-to-time, you'll also need: a quiet and private home working space a solid internet connection (download speed - 10mbps; upload speed -3 mbps) The interview and on-boarding process  🤝 Your answers to the application questions below are really important to us, so please take your time on these. Once you've submitted your application, we'll review along with your CV (there is no need to submit a Cover Letter, please use this time to answer the application questions instead ❤️). If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment centre (these run every few weeks). At the assessment centre you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! 🚀  We are recruiting now for roles to start over the rest of the year, so even if you're not available to start until later in the year - please still apply!  You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email  ops-hiring@monzo.com

We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team working Friday night, Saturday night and Sunday night team based remotely. At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will you be doing day-to-day?  💬 Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank. Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through our social media platforms, email, calls or in-app chat. Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Whilst investigating and making decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app). Plus, being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Supporting other members in the customer support team by being a point of escalation for other COps and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping out on social media to spending time with our Financial Crime specialists! Your working life  ☀️ The salary for this role is up to  £13,650 a year  (based on working 3 days per week)  plus a 22% allowance for working overnight . All Monzo team members also get share options as part of their package – read more about what this means  here . You’ll be working remotely over night every Friday, Saturday and Sunday. Shift times will vary between 5pm-2am, 6pm-3am and 7pm-4am, you will know the times of your shift 4+ weeks in advance. You should apply if you: you are prepared to be based remotely and work overnight on the shifts specified above 👆 care deeply about delighting our customers are a UK resident (live in the UK for at least 6 months of the year) have the right to work in the UK are comfortable using a laptop are over 18 years old you haven't applied and been unsuccessful within the last 6 months To work from home, you'll also need: a quiet and private home working space a solid internet connection (download speed - 10mbps; upload speed -3 mbps) The interview and on-boarding process  🤝 Your answers to the application questions below are really important to us, so please take your time on these. Once you've submitted your application, we'll review along with your CV (there is no need to submit a Cover Letter, please use this time to answer the application questions instead ❤️). If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment centre (these run every few weeks). At the assessment centre you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! 🚀  We are recruiting now for roles to start over the rest of the year, so even if you're not available to start until a little later in the year - please still apply!  You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email  ops-hiring@monzo.com

Internally known as Squad Captain Manager. We’re looking for an experienced Senior Customer Support Manager who has developed, supported and inspired leaders. You will be an empathetic, strategic leader to support our distributed Squad Captains and Customer Operations (COps) team. Our  customer operations  team is at the heart of Monzo Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Some squads specialise in social media responses, helping customers over the phone or responding via in-app chat. As Squad Captain Manager, you’ll provide support and leadership Each Squad Captain supports and coordinates the work of their team members. You’ll directly manage and support our distributed Squad Captains so they can meet their personal and professional development goals. You’ll organise people around you and take quick action when you see a problem coming - whether it’s not enough people covering the right types of queries, a training need, or something going wrong. You’ll listen to your people, guide them through hard times and celebrate their successes. You’ll have responsibility for some disciplinary and grievance matters and work closely with your colleagues in London, Cardiff & Las Vegas to make sure that we apply these policies fairly across all areas of COps. Currently we have 24 Squad Captains who are distributed, and cover a range of work patterns. Communication between offices is a key challenge You’ll work closely with other Squad Captain Managers and senior stakeholders within COps to share ideas and support each other. You’ll make sure communication between the London, Cardiff & Las Vegas offices is seamless, gathering feedback and sharing the same consistent message with all team members. Each day you’ll be: Instilling a strong customer-centric culture and keeping everyone focussed on what really matters: helping our customers with their personal financial lives Helping Squad Captains outperform in their roles by: having regular 1:1s with Squad Captains; giving and receiving feedback about people, process and QA; coaching, mentoring, and developing high performing squads and captains Running Squad Captain group sessions, e.g. knowledge sharing Supporting the interviewing and hiring of new Squad Captains/COps Helping us become an exceptional place to work for the ambitious, highly motivated COps that we hire You should apply if: You have significant experience in managing leaders, ideally in a customer-centric role You’ve led successful teams to achieve their goals and have an empathetic leadership style You’re as comfortable working 1:1 as communicating with large groups You empower your people to find solutions themselves You can motivate teams working on ongoing operational work You are very hands-on and solve problems when you spot them What we are doing at Monzo excites you! You’ll spend your first months on the frontline To be an effective Squad Captain Manager you’ll need to know the ins and outs of the Customer Support job. You’ll have frontline COps training in your first few months and then transition into the Squad Captain Manager role. Our distributed teams work flexible hours so we can discuss which would be the most suitable for you. Logistics: The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our offices in Cardiff or London. Salary approx. £35,000-£50,000 (dependent on skills and experience) plus  stock options  and other benefits.

We're looking for detail-oriented, empathetic problem solvers to join our remote Customer Operations (COps) team. At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone.  🚀 COps are the heart of Monzo  ❤️ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will you be doing day-to-day?  💬 Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank. Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through our social media platforms, email, calls or in-app chat. Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier. Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Whilst investigating and making decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app). Plus, being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Supporting other members in the customer support team by being a point of escalation for other COps and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping out on social media to spending time with our Financial Crime specialists! Your working life  ☀️ The salary for this role is up to  £22,750 a year (£11p/h) plus an allowance per year for working varying hours . All Monzo team members also get share options as part of their package – read more about what this means  here . You’ll be working on an ‘open availability’ contract basis, to make sure we are always here to help and allow 24/7 customer support chat through our app. Your shift pattern will change on a weekly basis, starting no earlier than 6am and finishing no later than 10pm. Read more about the ins and outs of 'open availability'  here .  You should apply if you: care deeply about delighting our customers are a UK resident (live in the UK for at least 6 months of the year) have the right to work in the UK are comfortable using a laptop are over 18 years old you haven't applied and been unsuccessful within the last 6 months To work from home, you'll also need: a quiet and private home working space a solid internet connection (download speed - 10mbps; upload speed -3 mbps) The interview and on-boarding process  🤝 Your answers to the application questions below are really important to us, so please take your time on these. Once you've submitted your application, we'll review along with your CV (there is no need to submit a Cover Letter, please use this time to answer the application questions instead ❤️). If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment centre (these run every few weeks). At the assessment centre you’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! 🚀  We are recruiting now for roles to start over the rest of the year, so even if you're not available to start until later in the year - please still apply!  You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work. Questions about this role? Head over to our careers page to read our FAQs ( www.monzo.com/careers ) or email  ops-hiring@monzo.com

The champion on all things Customer Service , you will ensure that all queries and complaints are managed in a timely and friendly manner   About The Job Explain our FAQs and elaborate on our customer application processes Understand our Islamic and Conventional customer journey from start to finish  Answer customer queries and complaints via phone, email, live chat, and social media Assist in establishing our Customer Service manual, code of conduct and SOPs By being the first port of call of many current and potential customers, you will be an important member of the microLEAP team and expected to live and breathe our values At all times be compliant with Securities Commission's rules, regulations & guidelines   Job Requirements Minimum Diploma or Degree holder Up to 3 years Customer Service experience in the fintech, banking or financial services sector Willing to join our start-up journey Looking for hungry superstars looking for the next step-up   Our Culture   microLEAP – small steps, BIG IMPACT microLEAP is a Malaysian fintech startup looking to launch a Peer-to-Peer (P2P) Financing Platform focused solely on the microfinance sector (the B40 to lower M40 income group) where Issuers may raise crowd-sourced funds with minimum hassle.   FINTECH STARTUP We recently received approval by the Securities Commission (SC) Malaysia to operate a P2P financing platform. microLEAP made it to the Top 18 teams of UNCDF’s Financial Innovation B40 Challenge as well as the Top 11 teams of 1337 Ventures'​ Alpha Startups: Fintech Edition.

We’re looking for a passionate individual to join our People team. You will support the growth of our Sales and Marketing departments, and act as a true business partner through our next phase of expansion. GoCardless is growing fast. We’re at a pivotal point in our growth and are now processing millions of payments every month. We serve thousands of small and medium-sized businesses, as well as multinational companies such as Thomas Cook, the Guardian, and Box. As our business grows, so does our team, and the People team is at the heart of bringing in the best candidates for GoCardless - those who have the skills, and who embody our culture. The role You'll be GoCardless’ ambassador, talking to people about what we're passionate about: building a great team of individuals motivated to work together to achieve our vision of becoming a global payments network. You care deeply about the experience of your candidates, and you’ll pay attention to all the details that make their journey through the hiring process the best it can be from start to finish. You’ll be responsible for: Sourcing, attracting and engaging candidates through the broad spectrum of channels and initiatives Conducting initial phone interviews and identifying the very best talent in the market for GoCardless Supporting the Talent Team to develop highly effective recruiting and sourcing strategies with hiring managers Creating new and innovative channels to attract quality candidates: from headhunting to networking tools, to acting as GoCardless’ brand ambassador at events Improving our hiring tools and processes based on data-driven decision-making Collaborating with teams across the company to drive forward our employer brand We think you’ll enjoy this role if: You truly appreciate the importance of culture and engagement in growing teams, and you want to play a vital role in building GoCardless’ employer brand, generating awareness across key online and offline channels. You are looking to build on your experience. You will have the opportunity to work alongside experienced Talent Partners, improving your ability to build relationships and communicate effectively with stakeholders.  We’d love to hear from you if: You have in-depth experience of running high growth recruitment programmes in a fast-growing tech focussed business, ideally within Sales, Marketing or Operations from an internal talent role or as a talent partner through an RPO or similar You’re passionate about delivering an amazing candidate experience You have an analytical mindset, and you make data-driven recruitment strategy decisions You’re knowledgeable about the best channels, ATS, and other recruitment technologies in the market You enjoy sourcing & love finding new and innovative ways to approach the best talent in the market as well as tried and tested ones You have great communication, interpersonal, and customer service skills, and you’re able to build strong and productive relationships

We’re looking for a passionate, tech recruiter to join our People team. You will support the growth of our Product Development departments in London, which include; Data, Software Engineering, Product Management, Design, Security. GoCardless is growing fast. We’re at a pivotal point in our growth and are now processing millions of payments every month. We serve 40,000 thousand small and medium-sized businesses, as well as multinational companies such as Thomas Cook, the Guardian, and Box. As our business grows, so does our team, and the People team is at the heart of bringing in the best candidates for GoCardless - those who have the technical skills, and who embody our culture. The role You'll be GoCardless’ ambassador, talking to people about what we're passionate about building a great team of individuals motivated to work together to achieve our  vision  of becoming a global payments network. You care deeply about the experience of your candidates, and you’ll pay attention to all the details that make their journey through the hiring process the best it can be from start to finish. You’ll be responsible for: Working with hiring managers to develop highly effective recruiting and sourcing strategies Sourcing, attracting and engaging candidates through the broad spectrum of channels and initiatives Creating and discovering new and innovative channels to attract quality candidates: from headhunting to networking tools, to acting as GoCardless’ brand ambassador at events Improving our hiring tools and processes based on data-driven decision-making Collaborating with teams across the company to drive forward our employer brand We think you’ll enjoy this role if: You truly appreciate the importance of culture and engagement in growing teams, and you want to play a vital role in building GoCardless’ employer brand and generating awareness across key online and offline channels. You are looking to build on your experience. You will have the opportunity to work alongside experienced Talent Partners, improving your ability to build relationships and communicate effectively with stakeholders. We’d love to hear from you if: You have experience of running high growth technical recruitment programmes in a fast-growing tech focussed business through an internal talent or RPO role You’re passionate about delivering an amazing candidate experience You have great communication, interpersonal, and customer service skills, and you’re able to build strong and productive relationships You’re detail oriented, able to prioritise amongst multiple functions and manage time efficiently You’re a team player, capable of working with people from different backgrounds and experience Most importantly, you like to discuss technical topics and enjoy staying up to date with the technical market This role would ideally suit someone with previous experience in a fast-paced, high growth startup. However our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.

As our business grows, so does our team, and the People team is at the heart of the company culture. Our aim is to provide our employees with all the tools they need to be successful at work, by driving people programmes that have a direct impact on teams happiness, efficiency and productivity.   The role We’re looking for a Senior People Partner who will demonstrate a true passion for the teams they support, and who is driven by a desire to influence through data. You’ll be developing and delivering innovative people initiatives, driving organisational effectiveness and prove guidance about scaling effective teams. As a Senior People Partner in a fast growth technology business you will have the opportunity to define your day to day work and your career path at GC.   You’ll be responsible for: Responsible for facilitating how our culture and values are represented across the company - how they influence behaviours, how teams work together, and how managers can reinforce and role model them Operating as the key HR contact for the leaders in your client groups, providing coaching and guidance across the employee lifecycle, including performance development and capability, employee engagement, employee relations, talent management, and succession planning Identifying learning opportunities and requirements for your teams, research and recommend solutions that support employee development & succession plans Take the lead on key strategic people projects and work with the team to define, develop and deliver these projects in line with business objectives Provide coaching, mentoring and assistance to other people team members to help them develop their people partnering capabilities     We’d love to hear from you if: You have previous experience in a HR business partner role, and a strong background in technology or fast-growth You’re able to influence, coach, and develop effective working relationships with employees at all levels, gaining their acceptance, and driving change You are intellectually curious, and you can bring valuable insights into the team and business You have worked in a high growth business (eg a scale up) and you thrive in dynamic working environments You have a data driven approach to problem solving   Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.

BANQIA is looking for a Star Intern to join our Sales department and learn everything about the Payment & Crypto currency world We are looking for an eager, smart and hungry individual to join our 6 month full-time internship program. Our teams are growing very fast and the support given by interns is key for the day to day operations and for Banqia´s  growth. A significant part of our staff started as interns, so this could be your chance! The Role By joining BANQIA you will: You will develop high level proposals for our top clients You will coordinate with other departments (sales, marketing, operations, HR...) You will work in a dynamic and demanding environment Learn how to master Powerpoint, Excel and Bloomberg Learn how to analyze and fully understand a company's operations Learn side by side with the Sales team by supporting them in their day to day duties. REQUIREMENTS You The ideal candidate will possess: Relevant Degree in Finance, Economics or Business Administration (any focus on Payments/Crypto & FX will be a plus). Outstanding analytical skills You feel VERY comfortable working with Excel and powerpoint Great Interest in Finance, Forex and Crypto Crurrency Excellent level of English and Spanish. Any other language skill is a plus. BENEFITS About the Job Career opportunities after finishing the internship period. Internships lasts from 4 to 6 months in a full time basis. Start date: ASAP