116 Account Manager jobs

Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.  By building a transparent and first-of-its-kind software, the Guideline team is providing a fresh alternative to legacy providers who have put profit over the interests of employees. Our company aims to give employees the opportunity to save as much as possible for retirement.  With over 3,500 clients and hundreds of millions of dollars in assets under management in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.  Job Description We are looking for an entry-level Operations Analyst to join our team! Our ideal candidate is a collaborative self-starter who is excited to help Guideline make affordable retirement benefits accessible to American workers, and would love to grow in a dynamic and fast-paced environment with a tight-knit, collaborative team. You’ll need to think on your feet while using your strong communication, listening and problem-solving skills. A high level of attention to detail is a must.   Responsibilities Accurately prepare and optimize all retirement plan operational requirements to ensure a smooth onboarding and seamless implementation for our clients  Support and continuously refine key Operations processes within Guideline Inform management and company of trends by building reports and summaries on activity areas Utilize internal tools for account setup and ticketing system to support engineering, customer success, and growth teams Function in accordance with established standards, policies, procedures, and applicable laws Other ad-hoc tasks and projects as assigned   Qualifications Demonstrated ability to juggle and prioritize among multiple tasks  Strong collaboration skills: comfort level talking to different teams and levels  Well-organized with accuracy and sharp attention to detail  Passionate about technology  Bachelor’s degree required; benefits, account management, or finance industry experience is a nice-to-have, but not required Ability to pass background and credit check for employment Compensation $45k-$60k Classification Non-Exempt

Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.    By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.    With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.  Job Description We’re looking for highly motivated individuals who have that perfect blend of sales drive coupled with a customer-service mentality that will help us gain loyal, happy clients. Our ideal candidate is an organized and focused full-lifecycle sales professional who has a verifiable track record of success in achieving new-business quota, while retaining a current book of business. The right person will have a natural ability to build rapport and trust quickly with prospective clients and clearly convey the value proposition of a Guideline 401(k). Responsibilities Execute a hybrid inside and outside sales model, where you’ll establish and develop a strategy for selling directly to targeted key accounts and new prospects  Maintain and grow prospective client base with out of the box sales techniques  Forecast sales activity and revenue achievement while creating satisfied and referenceable customers  Develop sales strategies/models and evaluate their effectiveness  Generate leads, identify needs and pain points, and conduct sales via phone, web demos, and in person East Coast hours may be required Qualifications 2-5 years of quota carrying SaaS sales and account management experience (at a tech startup or financial services firm is a plus)  Consistent earnings over-achievement in past sales roles Experience selling to multiple personas at VP and C-levels Strong understanding of full life cycle sales from lead generation to deal closing as well as customer service best practices  Experience with a CRM (Base, SalesForce, HubSpot)  Proficient with productivity and web presentation tools  Solid interpersonal skills  Demonstrated strong verbal and written communication  Bachelor’s degree preferred or equivalent field related experience Ability to pass background and credit check for employment   Classification Exempt

Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.    By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.    With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.  Job Description We’re looking for highly motivated individuals who have that perfect blend of sales drive coupled with a customer-service mentality that will help us gain loyal, happy clients. Our ideal candidate is an organized and focused full-lifecycle sales professional who has a verifiable track record of success in achieving new-business quota, while retaining a current book of business. The right person will have a natural ability to build rapport and trust quickly with prospective clients and clearly convey the value proposition of a Guideline 401(k). Responsibilities Execute a hybrid inside and outside sales model, where you’ll establish and develop a strategy for selling directly to targeted key accounts and new prospects  Maintain and grow prospective client base with out of the box sales techniques  Forecast sales activity and revenue achievement while creating satisfied and referenceable customers  Develop sales strategies/models and evaluate their effectiveness  Generate leads, identify needs and pain points, and conduct sales via phone, web demos, and in person East Coast hours may be required Qualifications 2-5 years of quota carrying SaaS sales and account management experience (at a tech startup or financial services firm is a plus)  Consistent earnings over-achievement in past sales roles Experience selling to multiple personas at VP and C-levels Strong understanding of full life cycle sales from lead generation to deal closing as well as customer service best practices  Experience with a CRM (Base, SalesForce, HubSpot)  Proficient with productivity and web presentation tools  Solid interpersonal skills  Demonstrated strong verbal and written communication  Bachelor’s degree preferred or equivalent field related experience Ability to pass background and credit check for employment   Classification Exempt

JOB DESCRIPTION Symphony is seeking a talented Technical Account Manager to oversee and manage technical implementations with enterprise accounts. Technical Account Managers work in close collaboration with sales, product, Post Sales and engineering teams to ensure Symphony’s product and service meet clients’ expectations. RESPONSIBILITIES Take ownership of all technical and product initiatives for assigned accounts. Work in close collaboration with sales to ensure retention and increase penetration of enterprise accounts. Work in tandem with account managers to map out account structure, identify decision makers and establish touch points for technical operations. Capture product requirements and advocate for customer requirements within Symphony. Work closely with product teams to provide regular product roadmap updates to customers. Develop a comprehensive understanding of customer environment and operational constraints. Ensure that any customer specific configurations are documented and part of product development lifecycle. Work with assigned accounts to establish a well defined IT and business process for cloud and on-prem deployments. Oversee go-to-market for new product features to ensure the best customer experience. Provide detailed review of operational performance of account, metrics and service disruptions to management team and customer. Assist support engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Symphony management to ensure timely resolution of service outages. REQUIRED QUALIFICATIONS Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience Fluent in English and French Is essential  Proven experience managing applications/technical deployments in a client facing role. Strong technical and product skills with experience deploying and support cloud software. Comfortable in the dynamic atmosphere with a rapidly expanding customer base and an evolving product stack. Exceptional communication skills. Ability to engage C level decision makers on product and technology. Ideal candidate must be self-motivated and develop a deep understanding of Symphony product and technical stack. Organised and analytical. Able to distill complex and ambiguous requirements into clear deliverables. Ability to seamlessly transition between tactical and strategic focus with accounts. ABOUT SYMPHONY: Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London. Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, Credit Suisse, Deutsche Bank, HSBC, UBS, Société Générale as well as Google. We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!

JOB DESCRIPTION Symphony is looking to hire an extremely driven individual with strong knowledge of client relationship management to join our rapidly growing sales team. The Head of Account Management - Americas will play a key role in leading the Account Management team as they scale and grow their existing accounts. As this position reports directly to the Head of Sales and Account Management - Americas, you will take responsibility for overseeing the account management function for clients across all product lines for the Americas working alongside the Head of Sales - Americas and your counterparts globally. RESPONSIBILITIES Oversee the client relationship function for our most important accounts and organize the processes around account management for Sales in Americas Ability to effectively scale strategy and plan across accounts to align with Symphony’s campaigns/objectives Diligently execute, monitor and refine curated reporting to represent account progress, opportunities, and adoption Manage client beta program with account team and program sponsors to advance Advance adoption through strategic deployment planning Travel, when necessary, to oversee account relationships in the Americas Negotiate terms with clients, identify and build relationships with partners, sponsor users, decision makers and budget approvers Manage client relationships for designated accounts Work closely with the research, product, and account management teams to proactively push product to individuals within our client base who have not previously been consumers of our services Partner with our global offices to maximize Symphony’s growth and reach internal revenue targets Mitigate account attrition by proactively identifying at-risk accounts and develop a turnaround strategy   QUALIFICATIONS 10+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product, inclusive of 5+ years of management experience Bachelor’s Degree Authorized to work in the U.S. Technically competent in SaaS business models Confident in ability manage, set and achieve revenue goals Able to provide tangible examples of revenue derived from up-selling current client base Demonstrated success of working with Enterprise Customers and growing business Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical) Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally Solid commercial/financial awareness with capable knowledge of complex negotiation processes and understanding of Financial Services workflows Client management skills incorporating a customer-centric attitude, excellent written and verbal communication skills Team management skills - Ability to connect with team members of all levels Experience managing multiple accounts within Symphony’s business model Strong motivation and flexibility needed to function in a fast-paced environment Experience in defining and implementing KPIs on a scalable process across your team Strong command of pipeline and management reporting to effectively drive revenue realization   ABOUT SYMPHONY Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London.   Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Société Générale as well as Google. We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you! BENEFITS AND PERKS* Medical, dental, and vision coverage 401(K) plan Life and AD&D coverage Short-term and long-term disability coverage Employee assistance program Flexible spending account benefits Unlimited vacation and sick time Fully stocked kitchen and catered or reimbursed lunches Discounted gym memberships Many other fun and exciting benefits and activities! COMPENSATION Competitive salary Bonus Plan Equity *Benefits and Perks vary based on location. Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes. Symphony is an Equal Opportunity Employer. Symphony participates in E-Verify.

The Sales & Account Management Intern, working in conjunction with the Account Management and Sales as well as Platform Solutions teams, will be responsible for assisting the with driving sales and growing adoption with automated workflows across customer sites. They will be the ones showing prospects and users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and assisting the Sales organization with how to meet revenue and usage objectives. The Sales & Account Management Intern must create a persistent focus on engagement and customer satisfaction. This is a paid internship. The duration of the position is 3-6 months with a potential for extension. Flexible either part-time or full-time. Responsibilities: Work closely with the Account Management team in assisting client presentations, client deployment strategy, and workflow solutions for client deployments Work closely with the Sales team to assist with executing on sales campaigns, lead generation, and opportunity qualification. Determine ways for users (existing and prospect clients) to best utilize Symphony by becoming a Subject Matter Expert, and building presentations/ talking points of targeted use cases and pitches Provide technical expertise in pre-sales conversations Assist Account Management team and customers with delivering rollout guidance, conducting training & awareness activities, including roadshow/ marketing presentations. A large portion of your time may be spent with the customer working side by side to ensure their success Partner with the Sales & Account Management teams to ensure account success which can lead to renewals, customer retention, and up-sell opportunities Track metrics for client success (across sales conversion, usage and adoption) and determine how to improve those KPIs   Qualifications: Business level English, fluency in Korean or Mandarin a plus Pursuing or recently finished a Bachelor's degree. Proficiency with at least one programming language (Java, Python or JavaScript) is a  major  plus Basic understanding of Object Oriented Programming, Design Patterns, and algorithms is a  major  plus Must enjoy fast-paced environment, spending time on site with clients, and interacting with multiple end users on a daily basis Excellent written and communication skills and strong presentation skills Basic understanding of Financial services (buy-side / sell-side) is a huge plus Experience with enterprise communication services and / or social media is a huge plus Other Must be authorized to work in Hong Kong without a visa Optional travel

At Trustly, we envision a world in which making account-to-account payments in an online retail environment is fast, simple and secure. Today, we support 29 European countries, and our payment solutions attract global merchants in four main segments: e­-commerce, travel, financial services and online gaming. We process €5 billion in payments annually, and today we process more than 4 million monthly transactions.   We are a team of 215+ people and are headquartered in Stockholm, Sweden, with regional offices in Malta, Germany, Spain, and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry, and the work you’ll do here will make a great impact.   About the Partner Team at Trustly   The Partner Team is responsible for signing up and managing the growth of Trustly’s Partner Network, comprised of Payment Service Providers (PSPs) of all sizes who resell Trustly’s services to merchants. Trustly has recently made a strategic decision to invest significantly in the Partner channel, and is staffing up to bring on additional partners and to help these partners be successful at selling Trustly. As such, the Partner Team and Partner Channel are expected to significantly contribute to Trustly’s already high growth in the coming years.   This small but growing department is currently made up of 5 people based around Europe. We frequently travel to meet with current and potential partners across Europe, attend relevant industry events, and check into the Stockholm headquarters while working closely with our colleagues in Sales, Account Management, Integrations, Product, Legal, etc.. Given Trustly’s strategic focus on selling via Partners, we expect the Partner Team to increasingly be the growth engine of Trustly and to be the center of attention and investment!   About the role   As part of our growth strategy, we are looking for a highly motivated Partner Account Manager to join one of our growing offices. This position will be critical in building long-term relationships with international partners (PSPs) of all sizes. You’ll work closely with our Sales and Technical specialists as well as our Merchant Account Managers. The role comprises three main areas of focus Partner Revenue Generation Serve as main Trustly point of contact for Trustly Partners in your portfolio, delivering expertise and guidance to Partners as they craft and execute a comprehensive, global payments strategy Consult partners on how to grow their business using Trustly’s products Grow and manage a portfolio of Partner relationships of Trustly’s Payment Service Provider (PSP) partners in order to meet revenue growth targets Develop and prioritize partners’ product/service requests Gather Partners’ feedback from the market regarding Trustly’s offering, evaluate changing Partner needs, and communicate these to relevant Trustly departments for action New Partner Acquisition Identify, meet with and sign up new Trustly Partners identified as important to your assigned geographic region Ensure newly signed Partners get off to a strong start as Trustly Partners and quickly begin generating transaction volume and revenue Manage the ongoing relationships with newly signed Partners as part of your Partner Account Manager portfolio Contribute to Trustly’s thinking and market knowledge within the overall context of Trustly’s Germany growth strategy   Partner Channel Process Improvement Coordinate, manage and execute internal projects pertaining to Partners Contribute to continuous improvement of processes and practices impacting the success of the Partner channel Work with multiple departments to identify new types of Partners who can help us to distribute Trustly’s increasing suite of payment and information services Contribute knowledge and experience from previous work to help Trustly successfully enter into new markets and product areas Regularly interact with and train colleagues across the company regarding how best to drive further growth via the Partner Channel The ideal candidate will possess 5+ years of sales and/or account management experience in the payments space Strong familiarity with alternative payment methods and ecommerce payments The highest ethical standards A consultative style and the ability to become a trusted advisor High energy; you are able to manage a large number of partners effectively The ability to work both independently and collaboratively; be a thoughtful business partner Attention to detail; you are extremely organized and work well with others A passion for the electronic payments industry and  e-commerce The motivation and flexibility to work well in a rapidly changing, high-growth environment Superb verbal and written communication skills in English

About Trustly:   At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e­-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions.   We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.   Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.   About the Account Manager role:   As part of our growth strategy, we are looking for a highly motivated Account Manager to join the Gaming Account Management team in our Malta or Stockholm office.   This position will be critical in building and maintaining long-term relationships with large international clients across the Gaming vertical. In this role, you will work closely with our Sales team and Technical Specialists, as well as our other Account Managers. What you’ll do: Manage up-and-cross sales towards existing customers (upselling new markets, products or functionalities that Trustly offers)  Take part in negotiating, creating and executing joint marketing campaigns with the merchant Develop and prioritize customer product/service requests Secure KYC and customer reporting Build relationships and long-term strategic cooperations with assigned customer accounts Analyze customer services and traffic patterns to advise on customer growth Conduct thorough analysis on various pricing models with regards to pricing negotiations Follow up on service delivery and service levels and make sure proper customer escalation paths are provided for any feedback Work towards achieving the individual targets and reaching the department KPIs Attend industry events across Europe Who you are: You have a higher university degree in Business, Finance, Engineering or similar and a minimum of 3-5 years of experience in a sales or account management role in the financial services industry (specifically payments) You have an analytical mind and are able to discuss and negotiate pricing models with major merchants You understand financial flows and can contribute to our roadmap ahead You are humble with a strong business acumen You thrive in a social environment and know how to create positive and long-term relationships  You take great pride in your work and strive for excellence with drive and endurance You are fluent in English, both verbal and written It’s a bonus if you speak other languages and have previous international experience

At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process about 4 million monthly transactions. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.   We are a diverse and fast-growing team of 210+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Finland, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.   About the Account Management team at Trustly:   The Account Management team is responsible for the commercial relationships with our existing merchants. Our responsibilities includes forming strong and long lasting relationships with our merchants and ensure that we develop our existing business, which directly contributes to Trustly’s rapid growth. In addition, being closest to our customers, we play a crucial role in picking up new trends and customer requests and to feed that to our product development team. We travel to relevant industry events together with the Sales team to meet potential customers as well as our existing customers.   Besides working hand in hand with the Sales teams, you will work closely with all departments such as Tech, Customer Support, Marketing, Legal and Compliance. The range of tasks will be wide and you can expect emphasis on the following areas: What you'll do: Up-sales towards existing clients (new markets, products or functionalities of Trustly’s service portfolio. Drive volume to your customer portfolio as well as build and maintain strategic customer relationships over time  Travel to meet customers and attend relevant industry events Achieve individual sales targets as well as team KPI’s Analyse business models to ensure efficient customer consultancy Be the voice of the customer at Trustly and coordinate and prioritize customer development requests Take part in negotiating, creating and executing joint client marketing campaigns as well as pricing models Who you are: To be successful in this role we prefer that you have minimum 3 years of experience in an account management role for complex enterprise software, technical infrastructure or financial services (specifically payments) as well as a higher university degree in Business, Finance, Engineering or similar You have an analytical mind and are able to discuss and negotiate pricing models with major customers For this role, evolving long lasting relationships and knowing how to sell comes naturally to you You have ownership mentality, an analytical mindset and strong negotiation skills You need to be humble but with a strong business acumen You understand financial flows and can contribute to our roadmap ahead As we are an international company it is crucial that you have international experience and great written and verbal communications skills in English

At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process about 4 million monthly transactions. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.   We are a diverse and fast-growing team of 210+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Finland, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.   About the Account Management team at Trustly:   The Account Management team is responsible for the commercial relationships with our existing merchants. Our responsibilities includes forming strong and long lasting relationships with our merchants and ensure that we develop our existing business, which directly contributes to Trustly’s rapid growth. In addition, being closest to our customers, we play a crucial role in picking up new trends and customer requests and to feed that to our product development team. We travel to relevant industry events together with the Sales team to meet potential customers as well as our existing customers.   Besides working hand in hand with the Sales teams, you will work closely with all departments such as Tech, Customer Support, Marketing, Legal and Compliance.   What the role entails:   As a Junior Account Manager, you will manage direct customer communication after the first week, where you will support customers in their everyday operations. As you will be responsible for a wide range of smaller merchants in our existing customer base, it’s important that you are curious, focused and ready to roll up your sleeves to get the job done.   You will be supported by an internal mentor during the first weeks, who will ensure that you get up to speed quickly in order to be able to work independently. You will also work closely with internal departments including Sales, Tech, Legal and Customer Support. The range of tasks will be wide and you can expect emphasis on the following areas:   Service offering : You will need to build a thorough understanding of the various aspects of Trustly’s product offering, as well as our competitors, in order to manage customer queries. KYC (Know Your Customer) : Manage KYC processes, ensuring that Trustly has proper knowledge of our complete customer base and their types of businesses. This is a requirement we need to comply with as a regulated Financial Institution. In this process, you will act as an intermediary Agreements : Manage customer questions about their agreements with Trustly. This can include price negotiations and complex regulatory questions, where you always have the support from your closest manager as well as our in-house Legal team Merchant activation : Activate merchants that have not processed transactions and take part of proactively identifying and pursuing ways to increase Trustly’s volume with the merchant over time (e.g. by making sure Trustly is well presented on the merchant site). Support : Support and assist our merchants in various tasks and queries, as well as our existing team of Account Managers in their sales.   You should aim to simultaneously build and create your own customer portfolio by using your analytical skills to affiliate customers with potential from the pool of small customers. To be successful in this role: For this role, we prefer that you have a higher university degree in Business, Finance, Engineering or similar and previous experience from Sales and Account Management is meriting. You have a strong sense of ownership, you will be managing a portfolio of small merchants and you will have the opportunity of making impact by increasing value from your customers. With an analytical mind, you are able to discuss and negotiate pricing models, agreements and KYC processes with our customers. You’re great with people, know how to sell, have a strong business acumen, and all this with a humble approach. Understanding financial flows and anticipating our customers’ needs come naturally to you. As we are an international company operating on various markets, it is crucial that you are a natural communicator who is fluent in English. Additional European languages are meriting.

Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary Red Hat's Customer Experience and Engagement (CEE) team is looking for an experienced and highly skilled support engineer with overall 8-10 years experience to join us as a Senior Technical Account Manager for our enterprise customers in Mumbai, India. In this role, you will provide personalized, proactive support and guidance and cultivate high-value relationships with customers as you seek to understand and meet their needs with the complete Red Hat OpenStack Platform portfolio of offerings. You’ll build, maintain, and grow long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer behalf. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. Primary job responsibilities Perform technical reviews and share knowledge to proactively identify and prevent issues Understand your customers' technical infrastructures, hardware, processes, and offerings Perform initial or secondary investigations and respond to online and phone support requests Deliver key portfolio updates and assist customers with upgrades Manage customer cases and maintain clear and concise case documentation Create customer engagement plans and keep documentation on customer environments updated Ensure high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success Communicate how specific Red Hat cloud solutions and our cloud road-map align to customer use cases Capture the capabilities of our offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle Engage with Red Hat's product engineering teams to help develop solutions patterns based on customer engagements and personal experience that guide platform adoption Establish and maintain parity with Red Hat’s cloud technologies strategy Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas Travel to visit customers, partners, conferences, and other events as needed Required skills Bachelor's degree in science or a technical field; engineering or computer science is a plus 5+ years of experience as a support or development engineer for a Platform-as-a-Service provider or hosting service 5+ years of experience with Linux or Unix operating systems Advanced technical knowledge of the Red Hat OpenStack Platform and its components Experience in a support, development, engineering, or quality assurance (QA) organization Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support Direct experience with a variety of hardware vendors Understanding of enterprise-class applications like Oracle, Veritas, and SAP Excellent written and verbal communication skills in English Excellent reading and writing skills in English Ability to convey information to customers in a clear and concise manner Indian citizenship or authority to work in India Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus Upstream involvement in open source projects like patches submitted for upstream is a plus

Tala’s India office is looking for a detail-oriented and dynamic accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude. The responsibilities of the role are as follows Responsibilities: Assist Controller with all aspects of Tala’s accounting department which includes, but is not limited to, the company's consolidated financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, regulatory reporting and various special analyses or projects. Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting. Responsible for ensuring compliance with all applicable laws, rules, and regulations. Follow corporate policies and procedures such as invoice processing, cash management, and expense policies. Manage internal practices, policies, and all accounting to ensure compliance within India Implement or enhance processes to further streamline and enable more accurate and timely reporting. Ensure accurate and timely production of all financial information. Ad hoc projects as they arise - we are a start-up after all! Requirements: Bachelor's degree in Accounting, Finance or Related Field 5+ years experience in the accounting and finance sector Public accounting experience - Big 4 preferred Chartered Accountant Experience working with IFRS reporting Conscientious about timeliness of assignments and quality of work product Exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner Able to handle multiple tasks and maintain control and order over same Exceptional work ethic Preferred Requirements: Experience with Netsuite Experience working in consumer finance Experience working with Banks, NBFCs, RBI, other financial regulators Experience working with US GAAP Experience working with global companies About Tala: Tala  is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes. Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016,  Fast Company  ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and  Forbes  named Tala as one of the top 50 FinTech companies in the world.

Gusto is seeking a business development account manager in our SF office to help drive growth of Gusto’s indirect channel through our relationships with key strategic partners. He/She will be responsible for significantly growing our revenue in partnership with industry leading small business solution providers within various verticals including banking, point of sale, accounting, and practice management. You will be the main point of contact with partners, create and execute go-to-market efforts, and coordinate internal teams to drive the success of the partnership. Here’s what you’ll do day-to-day: Build relationships with our ecosystem and distribution partners with a focus on activating relationships to bring more leads/customers to Gusto.  Your primary focus is to materially increase the productivity of these relationships. Serve as the primary point of contact for your portfolio of partners, have biweekly check-ins, quarterly business reviews, and a roadmap of activities, campaigns, and experiments that will drive the partnership forward. Identify and execute go-to-market opportunities with top partners and partner internally with relevant teams to launch various activities; sales enablement, content collaboration, events, further product integrations, etc. Understand the needs of joint customers, build compelling joint customer case studies, and use data to showcase usefulness of integrations. Ensure that our joint customers are happy with our integration (as measured by NPS, support issues) and that we are reflected in a positive way through partner review sites and other channels. Closely monitor success of partnerships across key metrics and report to partners on a monthly basis. Here’s what we’re looking for: 5+ years of experience in business development, sales, customer success, or management consulting. A strategic mindset: Ability to think strategically, crisply synthesizing market research and competitive intelligence and turning that into a winning go-to-market strategy An amazing communicator: Excellent communicator internally and externally A fan of speed: Ability to successfully operate in a fast paced dynamic environment experiencing growth and expansion Based in SF, 15% domestic travel. About Gusto Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.  Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 60,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

Account management’s job is to ensure that all internal creative resources are utilized efficiently and effectively to produce work that meets the high standards of the creative team and expectations of internal partners. To carry out this responsibility, the primary function of an account manager is to oversee key projects and own the day-to-day relationship between the creative team and its stakeholders. Core Competencies: A creative account manager must have strategic understanding of all disciplines of marketing, creative, and media as well as Credit Karma’s products and competitive landscape. They must demonstrate a high-level understanding of marketing principles across all media including TV, online video, social, radio, email, and digital. Specific Requirements: Account management is accountable for the following: Building and maintaining strong relationships with creative team leads, product marketing, and performance marketing. Working with all departments in the development of strategically sound, integrated marketing communications plans that are built on what we know about our 80MM users. Overseeing all stages of project planning, creative executions, and deployment to ensure the highest level of quality. Providing leadership within the creative team by reviewing all creative work to ensure it’s on brief and meets business objectives. Maintaining and nurturing business relationships across key areas of Credit Karma, which includes initiating/ fostering strategic discussions with partners to develop a strong relationship with key contacts. Reviewing all briefs, media, planning/research, and other work to assure it meets our standard. Acting as a sounding board for new ideas, solutions, and opportunities. Setting up creative review meetings, establishing the agenda, running the meeting, and sending recaps. Background: 5-7 years in an account management role at an agency or as an internal creative client. Experience working closely with production to set up and manage shoots. Skillful at managing clients and sifting through feedback to find the issues that matter. Solid presentation skills. Lifecycle marketing experience in email, digital, and social is a huge plus.

Coinbase is looking for an Accounting Manager who will be responsible for the accounting and financial reporting for a variety of corporate and general ledger activities. Improving processes and reporting and managing our close processes are the main responsibilities of this role. Responsibilities Design and implementing monthly close processes and related controls and training incoming team members to execute in accordance with internal policies Understand the business and reporting requirements and suggesting updates to the chart of accounts Perform and review monthly close and prepare related BOD and investor decks as well as perform ad hoc analysis Build, review and reconcile schedules and reporting relevant to period end and audit preparation Manage Staff Accountant, supervise AP processing and review and book accruals Partner with other departments to help implement and update budgets and discuss variance analysis results Support external auditors and prep and review schedules, samples and other deliverables in accordance with auditing standards Requirements 4+ years of relevant accounting experience, CPA Public accounting, Big 4 and private industry experience Progressive experience in consolidations, multi-currency accounting, lease accounting and high growth industry Preferred Accounting team building and payments related startup experience.   Reporting experience and data proficiency (SQL/Looker) a big plus.   ERP implementation (e.g. NetSuite) and control environment design and implementation

Job description Chainalysis builds trust in blockchains between people, businesses, and governments. Our Blockchain Intelligence Platform powers our compliance and investigation software for the world’s top institutions.  With offices in NY, D.C., and Copenhagen, Chainalysis is global and backed by Benchmark and other leading names in venture capital.   The Director of Account Management will be responsible for expansion revenue across multiple client types and verticals.  You will design, implement and leverage best-in-class account management practices, for yourself as a player and across our global team as a coach. You’re a self-motivated leader with high EQ and a passion for developing relationships. You’re energized about working in a fast-paced, collaborative culture where intellectual rigor and insatiable curiosity is rewarded. Complexity intrigues you and being a thought leader excites you.     This position will be based out of New York.   Responsibilities: Lead and manage client relationships, including on-site collaboration, quarterly business reviews and executive briefings Become expert in Chainalysis’ AML compliance and investigation solutions across all customer types Maintain a holistic and technical understanding of all Chainalysis products and how they enable our clients to mitigate regulatory, AML and KYC risks Increase customer satisfaction by conducting regular check-in calls for tactical items and perform quarterly business reviews for strategic reviews Develop and manage client relationships through consistent communication, discovery of client needs and education Develop and execute Strategic Account Plan(s) for named accounts Hire a team of global account managers that will be ambassadors for the Chainalysis brand and provide value in every interaction with our clients. Manage through coaching, mentoring, and directing overall workflow for team members. Coach individual team members on pipeline opportunity management and optimal service delivery within existing clients Propose plans to define geographic focuses, targeted accounts and/or tiering Create and implement client referral program Identify needs for new offerings based on client feedback   Requirements Bachelor's degree or equivalent practical experience 7-10 years of experience in enterprise or SaaS sales roles 3-5 years of management experience in client services or account management Proven track record of consistent quota achievement Extensive experience closing expansion deals in the $100K to $1M+ ARR range We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most important purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins. We need someone who’s driven to solve hard problems—the harder the better. We’re motivated by the fact that our product won’t just affect the lives of a few people in the Bay Area—it affects people all over America, not to mention a foundational part of the U.S. economy. Founded in 2012 by former Palantir leaders, we’re currently backed by Founders Fund, Andreessen Horowitz and other prominent investors. Blend is looking for a remote Enterprise Account Manager based in Charlotte, North Carolina. The Enterprise Account Manager role will own customer relationships post-deployment. They will work closely with large and impactful clients to ensure 100% product adoption and success of Blend. Among other things you'll build and maintain customer accounts, coordinate product feedback from the customer to Product team, manage renewals, and educate customers on new product features and releases. RESPONSIBILITIES Management and ownership of enterprise client accounts, ensuring 100% customer adoption and success Proactively gather product feedback and conveying this to Product, Services and Engineering teams Work closely with all levels of client organizations to uncover opportunities for growth within their business Closely communicating with customers regarding product updates, new features and releases REQUIREMENTS 5+ years' prior relevant enterprise level account management or sales experience at SaaS software company Outstanding communication and presentation skills with experience presenting to C-level executives Strong technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market and our customers' needs Experience in supporting and managing complex client relationships while discovering opportunities for revenue growth Demonstrated listening and negotiation skills Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders Ability to travel up to 50%

At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most meaningful purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins. We need someone who’s driven to tackle hard problems—the harder the better. We’re motivated by the fact that our product won’t just affect the lives of a few people in the Bay Area—it affects people all over America, not to mention a foundational part of the U.S. economy. Founded in 2012 by former Palantir leaders, we’re currently backed by Founders Fund, Andreessen Horowitz and other prominent investors. The Commercial Account Manager at Blend will own customer relationships post-deployment. They will work closely with large and impactful clients to ensure 100% product adoption and success of Blend. Among other things you'll build and maintain customer accounts, coordinate product feedback from the customer to Product team, manage renewals, and educate customers on new product features and releases. As an early member of the sales team at a growing startup you’ll have the opportunity to help define our sales process, participate in strategic decisions and help develop the sales culture. Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RESPONSIBILITIES Management and ownership of mid-market client accounts, ensuring 100% customer adoption and success Proactively gather product feedback and conveying this to Product, Services and Engineering teams Work closely with all levels of client organizations to uncover opportunities for growth within their business Closely communicating with customers regarding product updates, new features and releases REQUIREMENTS 3+ years' prior relevant mid-market account management or sales experience at SaaS software company Outstanding communication and presentation skills with experience presenting to C-level executives Strong technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market and our customers' needs Experience in supporting and managing complex client relationships while discovering opportunities for revenue growth Demonstrated listening and negotiation skills Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders Ability to travel up to 50%

Adyen is looking for knowledgeable, resourceful, and inspiring Account Manager Italian based in Milan or Amsterdam. Join one of the fastest growing Fintech companies in the world. Being an Account Manager at Adyen, you’ll be managing relationships with international merchants, across multiple industries and multiple channels so life is never dull. This position will be crucial in developing the Adyen brand across the globe, and working with a team of experts around to support you, your development of the Adyen brand will be more than matched by the development of your own career and expertise in the world of global payments. Backed by the worlds top investors, managed by the worlds best motivators, and servicing the worlds most successful companies - the ride is so exciting, jump on it! Responsibilities Relationship Management: Establish productive, professional relationships with key personnel within each of your merchants and leverage those relationships to ensure retention and growth. Strategic Consultation: Proactively assess and validate customer needs on an ongoing basis. Acts as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to merchants. Collaboration: Work with individuals and teams across the organization to ensure the best possible merchant experience and to develop his/herself and his/her colleagues professionally.  Feedback: Serves as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel. Commercial/Portfolio Growth: By focusing on meeting merchant needs, meets strategic and financial targets for assigned merchant accounts. Continually reevaluate his/her success through the use of strategic account plans, internal reporting, and merchant feedback.   Qualifications Motivation: Inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value. Experience: Familiarity with and experience in a professional setting with the skills and polish to prove it. (Explicit experience in account management or a related field of practice is a significant plus.) Flexibility: Previous exposure to environments rich in uncertainty. Execution: Ability to lead and manage time-sensitive, cross-functional tasks in a fast-paced, highly entrepreneurial environment with little supervision. Communication: Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside of Adyen. Global Perspective: Ability to interfacing seamlessly with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences). Leadership: Proven experience leading by example (exhibiting integrity, enthusiasm, and commitment) and fostering collaboration throughout organizations. Quantative : Ability to calculate and determine margins, gross revenue, and interest in contract negotiations Experience Between 5-8years of experience in a client -facing role, preferably in complex enterprise software, technical infrastructure or financial services. Experience in the payments industry from the merchant side is a definite plus. Education: Masters in Business, Finance or a Technical field preferred Language: Strong written en verbal communication in both English and Italian About Adyen Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston. Our company culture: At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.

Adyen is the home of knowledgeable, resourceful and inspiring Account Managers and we are looking for more talent to join one of the fastest growing offices in one of the fastest growing Fintech companies in the world. Being an Account Manager at Adyen, you’ll be managing relationships with international merchants, across multiple industries and multiple channels so life is never dull. This position will be crucial in developing the Adyen brand across the globe and working with a team of experts around to support you, your development of the Adyen brand will be more than matched by the development of your own career and expertise in the world of global payments. Backed by the world’s top investors, managed by the world’s best motivators, and servicing the world’s most successful companies - the ride is so exciting, jump on it! At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric . We believe in teamwork, and don’t like egos and hierarchy. When taking a decision, we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path. Your responsibilities Strategic Consultation: Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Acts as the human dimension of Adyen’s product, delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy. Relationship Management: Establishes productive, professional relationships with key personnel at one’s merchants and leverages those relationships to drive the best possible merchant experience. Project Management: Coordinates the deployment of Adyen’s personnel and resources in, and manages the execution of, any internal project pertaining to his/her merchants. Collaboration: Works with individuals and teams across the organization to ensure the best possible merchant experience and to develop his/herself and his/her colleagues professionally.  Feedback: Serves as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel. Commercial/Portfolio Growth: By focusing on meeting merchant needs, meets strategic and financial targets for assigned merchant accounts. Continually reevaluates his/her success through the use of strategic account plans, internal reporting, and merchant feedback. Your qualifications Inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value. Familiar with and have experience in a professional setting with the skills and polish to prove it. (Explicit experience in account management or a related field of practice is a significant plus.) A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision. Communication: Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside of Adyen. Able to interface seamlessly with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences). Able to manage complex initiatives on a high performance to achieve outstanding results. An intuitive understanding of the importance of data in understanding trends, providing actionable insights, and tracking the success of those initiatives. Lead by example (exhibiting integrity, enthusiasm, and commitment) and fostering collaboration throughout organizations.   Your experience Minimum 2+ years of experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services ( specifically payments) role. Experience in the payments industry from the merchant side is a definite plus. Education: Academic degree in Finance or a technical field. Communication: Strong written and verbal communication skills. Language: Fluent in English. Who are we? Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in over 185 transaction currencies. 4,000+ businesses use the Adyen payment platform, including Facebook, Netflix, Spotify, Kogan, Freelancer,  Booking.com , MJ Bale. Adyen is headquartered in Amsterdam, with offices in San Francisco, Singapore, Shanghai, Sydney, Melbourne, New York, São Paulo, Mexico City, London, Paris, Berlin, Brussels, Stockholm, Milan and Madrid. Interested? We offer a competitive salary and great career opportunities within a global payments company. Become part of an international work environment and take your career to the next level.