Job Description
We are looking for an Account Manager for an e-wallet payments product. As an Account Manager, you will have to use your analytical and communication skills by providing personalized professional advice on different payment options to our top clients from different industries including travel, e-learning, dating, and SaaS sites. You will become an expert in payment options from all over the world and will use this expertise with clients to help them increase revenue and improve their monetization strategy.
Candidates must that have a commercial and entrepreneurial mindset with an analytical background, and must have interest in the Tech and Payments industry.
About FasterPay
FasterPay is a global e-wallet solution that helps businesses expand globally and allows users to store and manage funds digitally. It handles Customer to Business payments with world-class user support and a checkout experience optimized for the highest conversions. Users can register with a FasterPay account to purchase goods and services from merchants online, and manage their personal finances via FasterPay’s User Area, which is easily accessible both on desktop and mobile.
What you'll do:
Serve as the merchants' main point of contact, provide merchants with positive client experience by properly managing all communication with merchants and resolving their issues in a timely manner;
Grow the merchant’s business with FasterPay through revenue management and continuously seeking and pitching opportunities to increase their processing and conversion;
Have a deep knowledge in all aspects of FasterPay and its associated products and services and up-sell these to merchants;
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives, needs and requirements;
Maximize merchants' potential for revenue by recommending improvements in their payment options and/or payment flow;
Establish rapport and good relationship with the merchants to maintain positive working relationships and ensure merchant satisfaction and retention.
What you'll need to be:
Customer-focused and able to find fulfilment in helping your merchants grow their business
Ability to have serious conversations around technical subjects
Detail oriented and be able to prioritize tasks to fit deadlines
Sales and results driven
Able to work with cross-functional and had an experience working in a diverse team
Confident, fun, friendly and most importantly business savvy in understanding different business models and business needs
What you'll need to have:
Bachelor's Degree
At least a year of experience in business to business (B2B) account management, client services, or relationship management
Experience in the payments or IT industry is a plus
Have excellent multicultural competencies
Job Types: Full-time, Commission
Salary: £20,000.00 to £26,000.00 /year + Commissions
Jul 26, 2019
Full time
Job Description
We are looking for an Account Manager for an e-wallet payments product. As an Account Manager, you will have to use your analytical and communication skills by providing personalized professional advice on different payment options to our top clients from different industries including travel, e-learning, dating, and SaaS sites. You will become an expert in payment options from all over the world and will use this expertise with clients to help them increase revenue and improve their monetization strategy.
Candidates must that have a commercial and entrepreneurial mindset with an analytical background, and must have interest in the Tech and Payments industry.
About FasterPay
FasterPay is a global e-wallet solution that helps businesses expand globally and allows users to store and manage funds digitally. It handles Customer to Business payments with world-class user support and a checkout experience optimized for the highest conversions. Users can register with a FasterPay account to purchase goods and services from merchants online, and manage their personal finances via FasterPay’s User Area, which is easily accessible both on desktop and mobile.
What you'll do:
Serve as the merchants' main point of contact, provide merchants with positive client experience by properly managing all communication with merchants and resolving their issues in a timely manner;
Grow the merchant’s business with FasterPay through revenue management and continuously seeking and pitching opportunities to increase their processing and conversion;
Have a deep knowledge in all aspects of FasterPay and its associated products and services and up-sell these to merchants;
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives, needs and requirements;
Maximize merchants' potential for revenue by recommending improvements in their payment options and/or payment flow;
Establish rapport and good relationship with the merchants to maintain positive working relationships and ensure merchant satisfaction and retention.
What you'll need to be:
Customer-focused and able to find fulfilment in helping your merchants grow their business
Ability to have serious conversations around technical subjects
Detail oriented and be able to prioritize tasks to fit deadlines
Sales and results driven
Able to work with cross-functional and had an experience working in a diverse team
Confident, fun, friendly and most importantly business savvy in understanding different business models and business needs
What you'll need to have:
Bachelor's Degree
At least a year of experience in business to business (B2B) account management, client services, or relationship management
Experience in the payments or IT industry is a plus
Have excellent multicultural competencies
Job Types: Full-time, Commission
Salary: £20,000.00 to £26,000.00 /year + Commissions
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
We work with a host of commercial finance brokers across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues.
As an Account Manager for our Broker Channel you’ll be the first port of call for our brokers and will give them exceptional customer service in managing loan applications for their clients. You will also provide our brokers with an in-depth understanding of iwoca’s product benefits, customer eligibility and use cases.
In addition to building relationships with our brokers, you will also work closely with internal teams to manage loan applications through to completion. The key success factors will be the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.
REQUIREMENTS
Your mission will be to:
Manage the day-to-day working relationship with all brokers, including our ‘Gold’ brokers who introduce high volumes of business
Pre-screen applications, ensuring the broker provides all necessary business documentation for a credit review
Provide timely updates for ongoing cases, answering questions related to specific applications or product queries
Provide new brokers with excellent product training and support in order to maximise lead flow
Work closely with our Credit and Account Management teams in order to improve conversion rates and broker satisfaction
Complete ad-hoc analysis and tasks for our Broker Channel Managers
Help organise and attend broker entertainment / industry events
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
Strong written and verbal communication skills
Excellent time-management and organisational skills
A strong customer service ethic
The ability to build and maintain long lasting business relationships
Some experience of working in a fast-paced, client facing role
Knowledge of the UK business finance market (including our competitors) is a plus
Experience working in a fast paced customer service role is desirable
This would be an excellent opportunity for recent graduates looking to gain experience in financial services
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
Jun 24, 2019
Full time
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
We work with a host of commercial finance brokers across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues.
As an Account Manager for our Broker Channel you’ll be the first port of call for our brokers and will give them exceptional customer service in managing loan applications for their clients. You will also provide our brokers with an in-depth understanding of iwoca’s product benefits, customer eligibility and use cases.
In addition to building relationships with our brokers, you will also work closely with internal teams to manage loan applications through to completion. The key success factors will be the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.
REQUIREMENTS
Your mission will be to:
Manage the day-to-day working relationship with all brokers, including our ‘Gold’ brokers who introduce high volumes of business
Pre-screen applications, ensuring the broker provides all necessary business documentation for a credit review
Provide timely updates for ongoing cases, answering questions related to specific applications or product queries
Provide new brokers with excellent product training and support in order to maximise lead flow
Work closely with our Credit and Account Management teams in order to improve conversion rates and broker satisfaction
Complete ad-hoc analysis and tasks for our Broker Channel Managers
Help organise and attend broker entertainment / industry events
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
Strong written and verbal communication skills
Excellent time-management and organisational skills
A strong customer service ethic
The ability to build and maintain long lasting business relationships
Some experience of working in a fast-paced, client facing role
Knowledge of the UK business finance market (including our competitors) is a plus
Experience working in a fast paced customer service role is desirable
This would be an excellent opportunity for recent graduates looking to gain experience in financial services
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
REQUIREMENTS
The role:
At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them in achieving their business goals.Our Account Managers are passionate about building and nurturing successful long term relationships with our customers based on service and trust. We use relevant data to provide our customers with the best possible customer service and create a truly enjoyable customer experience.
Your mission will be to:
Be the customer champion, driving business growth through adoption of the iwoca product for new customers
Nurture a portfolio of existing customer relationships to achieve long-term customer retention
Support customers through the renewal process expediently
Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
Liaise with various teams within iwoca to achieve the best outcome for your customers
In addition, we are always looking to improve how we work. Part of your responsibilities will include driving change across the business through rethinking our processes and by giving and receiving structured feedback to ensure we always provide customers with the best possible experience across all aspects of iwoca.
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus.
Preferably a university degree in a business related field and 2+ years of professional experience
Strong communication & listening skills with excellent telephone manners and a passion for serving customers
To be proactive, motivated, and metrics-driven: we work in a fast-paced environment
Good time-management and multitasking skills
The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
A proven ability to explain complex products and services to consumers
Good understanding of business finance and accounting. More importantly you should have an understanding of what makes SMEs tick
Attention to detail and the ability to spot missing data from a mile away
Fluent German - note that we require fully fluent German level (i.e. you’ve grown up speaking German or have learnt it to CEFR C2 level or similar)
Cover letter is essential.
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code
Jun 24, 2019
Full time
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
REQUIREMENTS
The role:
At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them in achieving their business goals.Our Account Managers are passionate about building and nurturing successful long term relationships with our customers based on service and trust. We use relevant data to provide our customers with the best possible customer service and create a truly enjoyable customer experience.
Your mission will be to:
Be the customer champion, driving business growth through adoption of the iwoca product for new customers
Nurture a portfolio of existing customer relationships to achieve long-term customer retention
Support customers through the renewal process expediently
Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
Liaise with various teams within iwoca to achieve the best outcome for your customers
In addition, we are always looking to improve how we work. Part of your responsibilities will include driving change across the business through rethinking our processes and by giving and receiving structured feedback to ensure we always provide customers with the best possible experience across all aspects of iwoca.
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus.
Preferably a university degree in a business related field and 2+ years of professional experience
Strong communication & listening skills with excellent telephone manners and a passion for serving customers
To be proactive, motivated, and metrics-driven: we work in a fast-paced environment
Good time-management and multitasking skills
The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
A proven ability to explain complex products and services to consumers
Good understanding of business finance and accounting. More importantly you should have an understanding of what makes SMEs tick
Attention to detail and the ability to spot missing data from a mile away
Fluent German - note that we require fully fluent German level (i.e. you’ve grown up speaking German or have learnt it to CEFR C2 level or similar)
Cover letter is essential.
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
The Role
Our Account Managers are iwoca’s frontline, offering exceptional service to their portfolio of customers while simultaneously driving business growth. They own the customer relationship from when they sign up, all the way through to renewal and advocacy.
At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them with our product to achieve their business goals.
Our Account Managers are skilled at building trust, explaining how iwoca works and nurturing successful long term relationships with our customers. To help us do that, we use relevant data and analytics (such as customer health scores, lifetime value, customer feedback and surveys), while at all times providing excellent customer service.
Responsibilities
Your mission will be to:
Be the customer champion, driving business growth through adoption of the iwoca product within a portfolio of customers
Nurture a portfolio of existing customer relationships to achieve higher health scores
Support customers through the renewal process expediently
Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
Liaise with various teams within iwoca, such as sales, underwriting and collections to achieve the best outcome for your customers
Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca
REQUIREMENTS
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
Strong business acumen with a real enthusiasm for helping SMEs
Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
Exceptional time-management and multitasking skills
Good experience in explaining complex products and services to customers
Proven customer relationship management experience
Be proactive, motivated, and metrics-driven
The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
Ambition and an entrepreneurial spirit, thriving in a dynamic, team-oriented environment
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
Jun 24, 2019
Full time
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
The Role
Our Account Managers are iwoca’s frontline, offering exceptional service to their portfolio of customers while simultaneously driving business growth. They own the customer relationship from when they sign up, all the way through to renewal and advocacy.
At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them with our product to achieve their business goals.
Our Account Managers are skilled at building trust, explaining how iwoca works and nurturing successful long term relationships with our customers. To help us do that, we use relevant data and analytics (such as customer health scores, lifetime value, customer feedback and surveys), while at all times providing excellent customer service.
Responsibilities
Your mission will be to:
Be the customer champion, driving business growth through adoption of the iwoca product within a portfolio of customers
Nurture a portfolio of existing customer relationships to achieve higher health scores
Support customers through the renewal process expediently
Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
Liaise with various teams within iwoca, such as sales, underwriting and collections to achieve the best outcome for your customers
Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca
REQUIREMENTS
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:
Strong business acumen with a real enthusiasm for helping SMEs
Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
Exceptional time-management and multitasking skills
Good experience in explaining complex products and services to customers
Proven customer relationship management experience
Be proactive, motivated, and metrics-driven
The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
Ambition and an entrepreneurial spirit, thriving in a dynamic, team-oriented environment
BENEFITS
What’s life like as an iwocan?
We all enjoy:
A lovely office in central London, right by Tottenham Court Road
Two company retreats a year (in places like the French Alps or Spanish seaside)
Pool, ping pong, foosball tables and tournaments and yoga
An ever-growing number of clubs including climbing, chess, football and boxing
Plenty of drinks and snacks in our office kitchen
A paid volunteering day each year, for you to support your chosen charity
Just for you:
Medical insurance from Vitality, including discounted gym membership
Stock options
Enhanced maternity and shared parental leave
A workplace nursery tax benefit scheme
25 days holiday per year and an extra day off on your birthday
Extra leave if you want to travel or study
Special celebrations for anniversaries and long service including sabbatical
Flexible working
Cycle-to-work scheme
And to make sure we all keep learning, we offer:
Tickets to tech conferences across Europe
Company-wide talks with internal and external speakers
A calendar of meetups we host at our office
Access to learning platforms like Treehouse if you want to learn to code.
Keyrock is expanding!
Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase Keyrock is showing revenue growth month on month, becoming one of Belgium’s fastest growing SaaS Fintech companies.
Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to expand its global reach through growing its go-to-market strategy team. With a clear vision on scaling it’s business development operations and generating additional revenue pillars, we are looking to expand our Business Development team with an ambitious, empathic and structured Customer Success Manager.
Keyrock Customer Success Manager
Duties for the role of Customer Success manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs and revenue streams, contributing to the overall sales process through implementing scalable processes, onboarding and supporting clients together with the Key Account Management team, and ultimately minimizing churn through his/her service
The Customer Success Manager should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Keyrock is looking for someone that loves to engage with customers on a daily basis, is triggered by maximizing value, and has an eye for contributing towards customer acquisition strategies.
Responsibilities
Constructing and communicating Weekly reporting of Trading activities
Maintaining daily contact with clients and technical support through Slack, email and conference calls.
Providing initial technical and product support
Building out a revenue model through customer success practices together with Keyrock’s Head of Growth.
Constructing and iterating churn prediction and reporting systems
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Skills and experience
Bachelor’s degree -- ideally in Finance or Economics
Fantastic interpersonal skills
Bias for action and structure
High level of accuracy and attention to detail
Proficient with Excel, Google Drive, Adobe Suite
Technical aptitude and ability to learn software programs
Proficient Business English -- other languages are a plus
1-3 years of experience in Project Management, Customer Support, Consulting or another client facing role
That little extra
A passion for Blockchain/DLT and digital assets
Background or interest in financial/capital markets
Living in Belgium, ideally Brussels
What to expect from Keyrock
Closely working together with market leaders in a fast growing industry on a daily basis.
Being part of a fast growing start-up within a global scope
Competitive salary and exciting growth path
Have the freedom to create your own intra preneurial experience.
Apply via the below link. http://keyrock.freshteam.com/jobs
Jun 06, 2019
Full time
Keyrock is expanding!
Founded in 2017, Keyrock has quickly grown to one of the key European algorithmic technology liquidity providers and market makers in the digital asset space. VC backed and with a fast growing clientbase Keyrock is showing revenue growth month on month, becoming one of Belgium’s fastest growing SaaS Fintech companies.
Headquartered in Brussels and with a local presence in New York and London, Keyrock is looking to expand its global reach through growing its go-to-market strategy team. With a clear vision on scaling it’s business development operations and generating additional revenue pillars, we are looking to expand our Business Development team with an ambitious, empathic and structured Customer Success Manager.
Keyrock Customer Success Manager
Duties for the role of Customer Success manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs and revenue streams, contributing to the overall sales process through implementing scalable processes, onboarding and supporting clients together with the Key Account Management team, and ultimately minimizing churn through his/her service
The Customer Success Manager should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Keyrock is looking for someone that loves to engage with customers on a daily basis, is triggered by maximizing value, and has an eye for contributing towards customer acquisition strategies.
Responsibilities
Constructing and communicating Weekly reporting of Trading activities
Maintaining daily contact with clients and technical support through Slack, email and conference calls.
Providing initial technical and product support
Building out a revenue model through customer success practices together with Keyrock’s Head of Growth.
Constructing and iterating churn prediction and reporting systems
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Skills and experience
Bachelor’s degree -- ideally in Finance or Economics
Fantastic interpersonal skills
Bias for action and structure
High level of accuracy and attention to detail
Proficient with Excel, Google Drive, Adobe Suite
Technical aptitude and ability to learn software programs
Proficient Business English -- other languages are a plus
1-3 years of experience in Project Management, Customer Support, Consulting or another client facing role
That little extra
A passion for Blockchain/DLT and digital assets
Background or interest in financial/capital markets
Living in Belgium, ideally Brussels
What to expect from Keyrock
Closely working together with market leaders in a fast growing industry on a daily basis.
Being part of a fast growing start-up within a global scope
Competitive salary and exciting growth path
Have the freedom to create your own intra preneurial experience.
Apply via the below link. http://keyrock.freshteam.com/jobs
About the Role
As a member of LenddoEFL's growing account management team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues.
As a LenddoEFL Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.
Responsibilities
Be able to onboard and launch clients and ensure that clients see the full value of using LenddoEFL products and services
Function as a frontline technical resource for best practices and customer inquiries
Effectively manage customer expectations and lead them to customer satisfaction
Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner
Identifying opportunities of up-selling and cross-selling
Drive customer feedback to Product and Engineering to ensure the best possible production experience. Assist in prioritizing product requirements by communicating customer needs and impact.
Qualifications
3-5 years of experience as an account manager, preferably in a Fintech web/mobile based technology business
Experience in managing multiple stakeholders and projects
Solid technical background with hands-on experience in digital technologies
Ability to work flexible hours
Ability to do local travel up to 50% of time
Experience in interfacing with UX/UI design is a distinct advantage
May 31, 2019
Full time
About the Role
As a member of LenddoEFL's growing account management team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues.
As a LenddoEFL Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.
Responsibilities
Be able to onboard and launch clients and ensure that clients see the full value of using LenddoEFL products and services
Function as a frontline technical resource for best practices and customer inquiries
Effectively manage customer expectations and lead them to customer satisfaction
Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner
Identifying opportunities of up-selling and cross-selling
Drive customer feedback to Product and Engineering to ensure the best possible production experience. Assist in prioritizing product requirements by communicating customer needs and impact.
Qualifications
3-5 years of experience as an account manager, preferably in a Fintech web/mobile based technology business
Experience in managing multiple stakeholders and projects
Solid technical background with hands-on experience in digital technologies
Ability to work flexible hours
Ability to do local travel up to 50% of time
Experience in interfacing with UX/UI design is a distinct advantage
BANQIA is looking for a Star Intern to join our Sales department and learn everything about the Payment & Crypto currency world We are looking for an eager, smart and hungry individual to join our 6 month full-time internship program. Our teams are growing very fast and the support given by interns is key for the day to day operations and for Banqia´s growth. A significant part of our staff started as interns, so this could be your chance!
The Role
By joining BANQIA you will:
You will develop high level proposals for our top clients
You will coordinate with other departments (sales, marketing, operations, HR...)
You will work in a dynamic and demanding environment
Learn how to master Powerpoint, Excel and Bloomberg
Learn how to analyze and fully understand a company's operations
Learn side by side with the Sales team by supporting them in their day to day duties.
REQUIREMENTS
You
The ideal candidate will possess:
Relevant Degree in Finance, Economics or Business Administration (any focus on Payments/Crypto & FX will be a plus).
Outstanding analytical skills
You feel VERY comfortable working with Excel and powerpoint
Great Interest in Finance, Forex and Crypto Crurrency
Excellent level of English and Spanish.
Any other language skill is a plus.
BENEFITS
About the Job
Career opportunities after finishing the internship period.
Internships lasts from 4 to 6 months in a full time basis.
Start date: ASAP
May 28, 2019
Intern
BANQIA is looking for a Star Intern to join our Sales department and learn everything about the Payment & Crypto currency world We are looking for an eager, smart and hungry individual to join our 6 month full-time internship program. Our teams are growing very fast and the support given by interns is key for the day to day operations and for Banqia´s growth. A significant part of our staff started as interns, so this could be your chance!
The Role
By joining BANQIA you will:
You will develop high level proposals for our top clients
You will coordinate with other departments (sales, marketing, operations, HR...)
You will work in a dynamic and demanding environment
Learn how to master Powerpoint, Excel and Bloomberg
Learn how to analyze and fully understand a company's operations
Learn side by side with the Sales team by supporting them in their day to day duties.
REQUIREMENTS
You
The ideal candidate will possess:
Relevant Degree in Finance, Economics or Business Administration (any focus on Payments/Crypto & FX will be a plus).
Outstanding analytical skills
You feel VERY comfortable working with Excel and powerpoint
Great Interest in Finance, Forex and Crypto Crurrency
Excellent level of English and Spanish.
Any other language skill is a plus.
BENEFITS
About the Job
Career opportunities after finishing the internship period.
Internships lasts from 4 to 6 months in a full time basis.
Start date: ASAP
CompareAsiaGroup is the leading online comparison platform for banking and insurance products in the Asia Pacific region. The Group helps people across Asia save money and make better choices about personal finance with comprehensive, free and independent online comparison tools for insurance, credit cards, personal loans and other financial products. In addition, financial institutions are able to lower customer acquisition costs and efficiently reach consumers through the internet. The Group was founded in 2014 in Hong Kong and currently employs over 200 financial experts and technologists. It has a presence in Singapore, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines and Thailand.
MoneyHero.com.hk is Hong Kong’s first one-stop financial product comparison platform for Hong Kong consumers. Established in 2013, we have been providing unbiased comparisons of financial products ranging from credit cards, personal loans, insurances, mortgages to securities and banking accounts. We only partner with reputable banks and financial institutions to provide the latest and most comprehensive financial product information, allowing you to compare and choose the products that best suit your needs with easy-to-use tools at no costs.
For more details, visit our website at https://MoneyHero.com.hk
Your Responsibilities
You will be a crucial part of the company’s further improvement and development while working closely with the Head of Commercial and Country Manager.
You will be responsible for developing and maintaining partnerships with Hong Kong’s largest banks, finance firms and insurers
You will be in charge of providing insights and analytical reports for the business partners in banks, finance firms and insurers
You will be a key part of the business strategy, and have the opportunity to run your own team in the near future
Your Tasks
Build and manage relationships with Hong Kong’s largest and leading financial institutions
Lead new initiatives to grow revenue through new activities, campaigns and proposals
Assist with ad-hoc account management projects/analysis for management-level initiatives
Coordinate internal team on campaign execution and support
Your Profile
Driven, focused personality with at least 2-3 years of experience in marketing agency or internal digital business sector with client facing role or with client facing experiences is preferred
Financial industry knowledge or exposure in Hong Kong is preferential, but not mandatory
Embrace change and flexible environments. You don’t accept the status quo and are comfortable driving change
Strong interpersonal and social skills
You have strong problem solving and analytical skills with great execution skills
Have written and oral fluency in English and Cantonese
What can you expect from us?
Join a fantastic team : Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies.
Learn : Work with a team with a proven track-record of building successful internet companies.
Have fun : A challenging, fun and international environment
Grow : Great opportunities for further career advancements, either within the regional group or in one of our country teams
Mar 08, 2019
Full time
CompareAsiaGroup is the leading online comparison platform for banking and insurance products in the Asia Pacific region. The Group helps people across Asia save money and make better choices about personal finance with comprehensive, free and independent online comparison tools for insurance, credit cards, personal loans and other financial products. In addition, financial institutions are able to lower customer acquisition costs and efficiently reach consumers through the internet. The Group was founded in 2014 in Hong Kong and currently employs over 200 financial experts and technologists. It has a presence in Singapore, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines and Thailand.
MoneyHero.com.hk is Hong Kong’s first one-stop financial product comparison platform for Hong Kong consumers. Established in 2013, we have been providing unbiased comparisons of financial products ranging from credit cards, personal loans, insurances, mortgages to securities and banking accounts. We only partner with reputable banks and financial institutions to provide the latest and most comprehensive financial product information, allowing you to compare and choose the products that best suit your needs with easy-to-use tools at no costs.
For more details, visit our website at https://MoneyHero.com.hk
Your Responsibilities
You will be a crucial part of the company’s further improvement and development while working closely with the Head of Commercial and Country Manager.
You will be responsible for developing and maintaining partnerships with Hong Kong’s largest banks, finance firms and insurers
You will be in charge of providing insights and analytical reports for the business partners in banks, finance firms and insurers
You will be a key part of the business strategy, and have the opportunity to run your own team in the near future
Your Tasks
Build and manage relationships with Hong Kong’s largest and leading financial institutions
Lead new initiatives to grow revenue through new activities, campaigns and proposals
Assist with ad-hoc account management projects/analysis for management-level initiatives
Coordinate internal team on campaign execution and support
Your Profile
Driven, focused personality with at least 2-3 years of experience in marketing agency or internal digital business sector with client facing role or with client facing experiences is preferred
Financial industry knowledge or exposure in Hong Kong is preferential, but not mandatory
Embrace change and flexible environments. You don’t accept the status quo and are comfortable driving change
Strong interpersonal and social skills
You have strong problem solving and analytical skills with great execution skills
Have written and oral fluency in English and Cantonese
What can you expect from us?
Join a fantastic team : Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies.
Learn : Work with a team with a proven track-record of building successful internet companies.
Have fun : A challenging, fun and international environment
Grow : Great opportunities for further career advancements, either within the regional group or in one of our country teams
About Us:
At LenddoEFL, our vision is to provide life-changing financial products to more than one billion underserved individuals around the world. We believe that financial inclusion isn't simply about access to financial products, but about access to fast, affordable, and convenient financial products. And we believe in empowering people to use their digital profiles and personality traits to increase their financial options.
We offer leading alternative credit scoring, identity verification and insights products to financial institutions in more than 20 emerging markets. To date, LenddoEFL has allowed more than 50 financial institutions to run over 6 million assessments for people with limited information, allowing them to disburse over $2 billion USD in credit. We are already changing the world, but we are just getting started. Will you join us for our next chapter of growth?
About the Role:
As a member of LenddoEFL's growing account management and credit team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues. You will be required to project manage client deployments, analyze results, prepare presentations and to be the interface with LenddoEFL's clients’ personnel and internal teams. You will be invited to create an innovative sales strategy, from conception to implementation, using all available internal resources and promoting world best practices.
Responsibilities:
Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner.
Advise partners on risk, product, commercial and lending processes in order to help them get the most from LenddoEFL solutions.
Internally serve as the voice of the customer and work across the company to improve our products and services.
Partner across the LenddoEFL Global team to ensure successful implementation of LenddoEFL tools.
Responsible for helping the partner achieve their LenddoEFL-partnership business goals.
Identifying opportunities of up-selling and cross-selling.
Qualifications:
3-5 internal /external implementation consulting experience
Understanding of financial services landscape in Indonesia
A demonstrable history of overachieving targets, preferably in a Fintech web/mobile based technology business.
Risk management experience is a plus
Fintech experience is a plus
Proven experience in presenting to senior level client stakeholders
Proven analytical skills
Ability work with minimum supervision
Proven ability to work to tight timelines and budgets.
Ability to work flexible hours
Verbal and written fluency in English and Bahasa
Experience in interfacing with UX/UI design is a distinct advantage
Jan 25, 2019
Full time
About Us:
At LenddoEFL, our vision is to provide life-changing financial products to more than one billion underserved individuals around the world. We believe that financial inclusion isn't simply about access to financial products, but about access to fast, affordable, and convenient financial products. And we believe in empowering people to use their digital profiles and personality traits to increase their financial options.
We offer leading alternative credit scoring, identity verification and insights products to financial institutions in more than 20 emerging markets. To date, LenddoEFL has allowed more than 50 financial institutions to run over 6 million assessments for people with limited information, allowing them to disburse over $2 billion USD in credit. We are already changing the world, but we are just getting started. Will you join us for our next chapter of growth?
About the Role:
As a member of LenddoEFL's growing account management and credit team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues. You will be required to project manage client deployments, analyze results, prepare presentations and to be the interface with LenddoEFL's clients’ personnel and internal teams. You will be invited to create an innovative sales strategy, from conception to implementation, using all available internal resources and promoting world best practices.
Responsibilities:
Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner.
Advise partners on risk, product, commercial and lending processes in order to help them get the most from LenddoEFL solutions.
Internally serve as the voice of the customer and work across the company to improve our products and services.
Partner across the LenddoEFL Global team to ensure successful implementation of LenddoEFL tools.
Responsible for helping the partner achieve their LenddoEFL-partnership business goals.
Identifying opportunities of up-selling and cross-selling.
Qualifications:
3-5 internal /external implementation consulting experience
Understanding of financial services landscape in Indonesia
A demonstrable history of overachieving targets, preferably in a Fintech web/mobile based technology business.
Risk management experience is a plus
Fintech experience is a plus
Proven experience in presenting to senior level client stakeholders
Proven analytical skills
Ability work with minimum supervision
Proven ability to work to tight timelines and budgets.
Ability to work flexible hours
Verbal and written fluency in English and Bahasa
Experience in interfacing with UX/UI design is a distinct advantage
About Us:
At LenddoEFL, our vision is to provide life-changing financial products to more than one billion underserved individuals around the world. We believe that financial inclusion isn't simply about access to financial products, but about access to fast, affordable, and convenient financial products. And we believe in empowering people to use their their digital profiles and personality traits to increase their financial options.
We offer leading alternative credit scoring, identity verification and insights products to financial institutions in more than 20 emerging markets. To date, LenddoEFL has allowed more than 50 financial institutions to run over 6 million assessments for people with limited information, allowing them to disburse over $2 billion USD in credit. We are already changing the world, but we are just getting started. Will you join us for our next chapter of growth?
About the Role:
As a member of LenddoEFL's growing account management and credit team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues. You will be required to project manage client deployments, analyze results, prepare presentations and to be the interface with LenddoEFL's clients’ personnel and internal teams. You will be invited to create an innovative sales strategy, from conception to implementation, using all available internal resources and promoting world best practices.
Responsibilities
Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner.
Advise partners on risk, product, commercial and lending processes in order to help them get the most from LenddoEFL solutions.
Internally serve as the voice of the customer and work across the company to improve our products and services.
Partner across the LenddoEFL Global team to ensure successful implementation of LenddoEFL tools.
Responsible for helping the partner achieve their LenddoEFL-partnership business goals.
Identifying opportunities of up-selling and cross-selling.
Qualifications
3-5 internal /external implementation consulting experience
A demonstrable history of overachieving targets, preferably in a Fintech web/mobile based technology business.
Proven experience in presenting to senior level client stakeholders
Proven analytical skills
Ability work with minimum supervision
Proven ability to work to tight timelines and budgets.
Ability to work flexible hours
Ability to do regional travel up to 50% of time
Verbal and written fluency in English
Experience in interfacing with UX/UI design is a distinct advantage
Jan 25, 2019
Full time
About Us:
At LenddoEFL, our vision is to provide life-changing financial products to more than one billion underserved individuals around the world. We believe that financial inclusion isn't simply about access to financial products, but about access to fast, affordable, and convenient financial products. And we believe in empowering people to use their their digital profiles and personality traits to increase their financial options.
We offer leading alternative credit scoring, identity verification and insights products to financial institutions in more than 20 emerging markets. To date, LenddoEFL has allowed more than 50 financial institutions to run over 6 million assessments for people with limited information, allowing them to disburse over $2 billion USD in credit. We are already changing the world, but we are just getting started. Will you join us for our next chapter of growth?
About the Role:
As a member of LenddoEFL's growing account management and credit team, your primary goal is to expand LenddoEFL’s presence in selective markets and support the sales team in delivering outperforming results for clients and maintaining excellent relationships in order to increase revenues. You will be required to project manage client deployments, analyze results, prepare presentations and to be the interface with LenddoEFL's clients’ personnel and internal teams. You will be invited to create an innovative sales strategy, from conception to implementation, using all available internal resources and promoting world best practices.
Responsibilities
Evaluate LenddoEFL´s outcomes and present to partners; analyze and resolve problems together with the partner.
Advise partners on risk, product, commercial and lending processes in order to help them get the most from LenddoEFL solutions.
Internally serve as the voice of the customer and work across the company to improve our products and services.
Partner across the LenddoEFL Global team to ensure successful implementation of LenddoEFL tools.
Responsible for helping the partner achieve their LenddoEFL-partnership business goals.
Identifying opportunities of up-selling and cross-selling.
Qualifications
3-5 internal /external implementation consulting experience
A demonstrable history of overachieving targets, preferably in a Fintech web/mobile based technology business.
Proven experience in presenting to senior level client stakeholders
Proven analytical skills
Ability work with minimum supervision
Proven ability to work to tight timelines and budgets.
Ability to work flexible hours
Ability to do regional travel up to 50% of time
Verbal and written fluency in English
Experience in interfacing with UX/UI design is a distinct advantage
Come join the Digital Security Revolution!
At APrivacy, we provide a seamless digital security that delivers multi-channel customer experiences. We are thus looking for the best talents that seek to upgrade digital security in every possible way. Join the journey of an award-winning FinTech start-up that has already begun to change the Financial Services industry on two continents.
What are we looking for:
• Contributes to the development of APrivacy’s sales goals and objectives • Supports the Head of Corporate Development and Strategic Partnerships • Works with other key members of senior management • Maintains continuous lines of communication with management team • Represents the organization internally and externally, particularly in client matters
What we’d like you to do:
• Previous exposure, experience or passion for FinTech and the broader financial services technology ecosystem • Experience with technology or software vendors in the financial services industry considered a plus • Experience in supporting an enterprise sale lifecycle and in maintaining large client accounts • Professional and responsible with exceptional interpersonal skills • Passionate about working in Asian and international markets • Ability to operate as an effective tactical and strategic thinker • Self-reliant, great problem solver, results oriented, client-focused • Positive attitude, hungry, desire to change the world and comfortable in a start-up environment • Ability to speak Mandarin and/or Cantonese considered nice to have but not required
If you are thrilled by this description, apply now by clicking on the below button or send your resume and motivations to careers@aprivacy.com
Jan 14, 2019
Full time
Come join the Digital Security Revolution!
At APrivacy, we provide a seamless digital security that delivers multi-channel customer experiences. We are thus looking for the best talents that seek to upgrade digital security in every possible way. Join the journey of an award-winning FinTech start-up that has already begun to change the Financial Services industry on two continents.
What are we looking for:
• Contributes to the development of APrivacy’s sales goals and objectives • Supports the Head of Corporate Development and Strategic Partnerships • Works with other key members of senior management • Maintains continuous lines of communication with management team • Represents the organization internally and externally, particularly in client matters
What we’d like you to do:
• Previous exposure, experience or passion for FinTech and the broader financial services technology ecosystem • Experience with technology or software vendors in the financial services industry considered a plus • Experience in supporting an enterprise sale lifecycle and in maintaining large client accounts • Professional and responsible with exceptional interpersonal skills • Passionate about working in Asian and international markets • Ability to operate as an effective tactical and strategic thinker • Self-reliant, great problem solver, results oriented, client-focused • Positive attitude, hungry, desire to change the world and comfortable in a start-up environment • Ability to speak Mandarin and/or Cantonese considered nice to have but not required
If you are thrilled by this description, apply now by clicking on the below button or send your resume and motivations to careers@aprivacy.com
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers. By building a transparent and first-of-its-kind software, the Guideline team is providing a fresh alternative to legacy providers who have put profit over the interests of employees. Our company aims to give employees the opportunity to save as much as possible for retirement. With over 3,500 clients and hundreds of millions of dollars in assets under management in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description
We are looking for an entry-level Operations Analyst to join our team! Our ideal candidate is a collaborative self-starter who is excited to help Guideline make affordable retirement benefits accessible to American workers, and would love to grow in a dynamic and fast-paced environment with a tight-knit, collaborative team. You’ll need to think on your feet while using your strong communication, listening and problem-solving skills. A high level of attention to detail is a must.
Responsibilities
Accurately prepare and optimize all retirement plan operational requirements to ensure a smooth onboarding and seamless implementation for our clients
Support and continuously refine key Operations processes within Guideline
Inform management and company of trends by building reports and summaries on activity areas
Utilize internal tools for account setup and ticketing system to support engineering, customer success, and growth teams
Function in accordance with established standards, policies, procedures, and applicable laws
Other ad-hoc tasks and projects as assigned
Qualifications
Demonstrated ability to juggle and prioritize among multiple tasks
Strong collaboration skills: comfort level talking to different teams and levels
Well-organized with accuracy and sharp attention to detail
Passionate about technology
Bachelor’s degree required; benefits, account management, or finance industry experience is a nice-to-have, but not required
Ability to pass background and credit check for employment
Compensation
$45k-$60k
Classification
Non-Exempt
Sep 14, 2018
Full time
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers. By building a transparent and first-of-its-kind software, the Guideline team is providing a fresh alternative to legacy providers who have put profit over the interests of employees. Our company aims to give employees the opportunity to save as much as possible for retirement. With over 3,500 clients and hundreds of millions of dollars in assets under management in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description
We are looking for an entry-level Operations Analyst to join our team! Our ideal candidate is a collaborative self-starter who is excited to help Guideline make affordable retirement benefits accessible to American workers, and would love to grow in a dynamic and fast-paced environment with a tight-knit, collaborative team. You’ll need to think on your feet while using your strong communication, listening and problem-solving skills. A high level of attention to detail is a must.
Responsibilities
Accurately prepare and optimize all retirement plan operational requirements to ensure a smooth onboarding and seamless implementation for our clients
Support and continuously refine key Operations processes within Guideline
Inform management and company of trends by building reports and summaries on activity areas
Utilize internal tools for account setup and ticketing system to support engineering, customer success, and growth teams
Function in accordance with established standards, policies, procedures, and applicable laws
Other ad-hoc tasks and projects as assigned
Qualifications
Demonstrated ability to juggle and prioritize among multiple tasks
Strong collaboration skills: comfort level talking to different teams and levels
Well-organized with accuracy and sharp attention to detail
Passionate about technology
Bachelor’s degree required; benefits, account management, or finance industry experience is a nice-to-have, but not required
Ability to pass background and credit check for employment
Compensation
$45k-$60k
Classification
Non-Exempt
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description We’re looking for highly motivated individuals who have that perfect blend of sales drive coupled with a customer-service mentality that will help us gain loyal, happy clients.
Our ideal candidate is an organized and focused full-lifecycle sales professional who has a verifiable track record of success in achieving new-business quota, while retaining a current book of business. The right person will have a natural ability to build rapport and trust quickly with prospective clients and clearly convey the value proposition of a Guideline 401(k). Responsibilities
Execute a hybrid inside and outside sales model, where you’ll establish and develop a strategy for selling directly to targeted key accounts and new prospects
Maintain and grow prospective client base with out of the box sales techniques
Forecast sales activity and revenue achievement while creating satisfied and referenceable customers
Develop sales strategies/models and evaluate their effectiveness
Generate leads, identify needs and pain points, and conduct sales via phone, web demos, and in person
East Coast hours may be required
Qualifications
2-5 years of quota carrying SaaS sales and account management experience (at a tech startup or financial services firm is a plus)
Consistent earnings over-achievement in past sales roles
Experience selling to multiple personas at VP and C-levels
Strong understanding of full life cycle sales from lead generation to deal closing as well as customer service best practices
Experience with a CRM (Base, SalesForce, HubSpot)
Proficient with productivity and web presentation tools
Solid interpersonal skills
Demonstrated strong verbal and written communication
Bachelor’s degree preferred or equivalent field related experience
Ability to pass background and credit check for employment
Classification
Exempt
Sep 13, 2018
Full time
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description We’re looking for highly motivated individuals who have that perfect blend of sales drive coupled with a customer-service mentality that will help us gain loyal, happy clients.
Our ideal candidate is an organized and focused full-lifecycle sales professional who has a verifiable track record of success in achieving new-business quota, while retaining a current book of business. The right person will have a natural ability to build rapport and trust quickly with prospective clients and clearly convey the value proposition of a Guideline 401(k). Responsibilities
Execute a hybrid inside and outside sales model, where you’ll establish and develop a strategy for selling directly to targeted key accounts and new prospects
Maintain and grow prospective client base with out of the box sales techniques
Forecast sales activity and revenue achievement while creating satisfied and referenceable customers
Develop sales strategies/models and evaluate their effectiveness
Generate leads, identify needs and pain points, and conduct sales via phone, web demos, and in person
East Coast hours may be required
Qualifications
2-5 years of quota carrying SaaS sales and account management experience (at a tech startup or financial services firm is a plus)
Consistent earnings over-achievement in past sales roles
Experience selling to multiple personas at VP and C-levels
Strong understanding of full life cycle sales from lead generation to deal closing as well as customer service best practices
Experience with a CRM (Base, SalesForce, HubSpot)
Proficient with productivity and web presentation tools
Solid interpersonal skills
Demonstrated strong verbal and written communication
Bachelor’s degree preferred or equivalent field related experience
Ability to pass background and credit check for employment
Classification
Exempt
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description We’re looking for highly motivated individuals who have that perfect blend of sales drive coupled with a customer-service mentality that will help us gain loyal, happy clients.
Our ideal candidate is an organized and focused full-lifecycle sales professional who has a verifiable track record of success in achieving new-business quota, while retaining a current book of business. The right person will have a natural ability to build rapport and trust quickly with prospective clients and clearly convey the value proposition of a Guideline 401(k). Responsibilities
Execute a hybrid inside and outside sales model, where you’ll establish and develop a strategy for selling directly to targeted key accounts and new prospects
Maintain and grow prospective client base with out of the box sales techniques
Forecast sales activity and revenue achievement while creating satisfied and referenceable customers
Develop sales strategies/models and evaluate their effectiveness
Generate leads, identify needs and pain points, and conduct sales via phone, web demos, and in person
East Coast hours may be required
Qualifications
2-5 years of quota carrying SaaS sales and account management experience (at a tech startup or financial services firm is a plus)
Consistent earnings over-achievement in past sales roles
Experience selling to multiple personas at VP and C-levels
Strong understanding of full life cycle sales from lead generation to deal closing as well as customer service best practices
Experience with a CRM (Base, SalesForce, HubSpot)
Proficient with productivity and web presentation tools
Solid interpersonal skills
Demonstrated strong verbal and written communication
Bachelor’s degree preferred or equivalent field related experience
Ability to pass background and credit check for employment
Classification
Exempt
Sep 13, 2018
Full time
Introduction At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers.
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement.
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone.
Job Description We’re looking for highly motivated individuals who have that perfect blend of sales drive coupled with a customer-service mentality that will help us gain loyal, happy clients.
Our ideal candidate is an organized and focused full-lifecycle sales professional who has a verifiable track record of success in achieving new-business quota, while retaining a current book of business. The right person will have a natural ability to build rapport and trust quickly with prospective clients and clearly convey the value proposition of a Guideline 401(k). Responsibilities
Execute a hybrid inside and outside sales model, where you’ll establish and develop a strategy for selling directly to targeted key accounts and new prospects
Maintain and grow prospective client base with out of the box sales techniques
Forecast sales activity and revenue achievement while creating satisfied and referenceable customers
Develop sales strategies/models and evaluate their effectiveness
Generate leads, identify needs and pain points, and conduct sales via phone, web demos, and in person
East Coast hours may be required
Qualifications
2-5 years of quota carrying SaaS sales and account management experience (at a tech startup or financial services firm is a plus)
Consistent earnings over-achievement in past sales roles
Experience selling to multiple personas at VP and C-levels
Strong understanding of full life cycle sales from lead generation to deal closing as well as customer service best practices
Experience with a CRM (Base, SalesForce, HubSpot)
Proficient with productivity and web presentation tools
Solid interpersonal skills
Demonstrated strong verbal and written communication
Bachelor’s degree preferred or equivalent field related experience
Ability to pass background and credit check for employment
Classification
Exempt
JOB DESCRIPTION
Symphony is seeking a talented Technical Account Manager to oversee and manage technical implementations with enterprise accounts. Technical Account Managers work in close collaboration with sales, product, Post Sales and engineering teams to ensure Symphony’s product and service meet clients’ expectations.
RESPONSIBILITIES
Take ownership of all technical and product initiatives for assigned accounts. Work in close collaboration with sales to ensure retention and increase penetration of enterprise accounts.
Work in tandem with account managers to map out account structure, identify decision makers and establish touch points for technical operations.
Capture product requirements and advocate for customer requirements within Symphony. Work closely with product teams to provide regular product roadmap updates to customers.
Develop a comprehensive understanding of customer environment and operational constraints. Ensure that any customer specific configurations are documented and part of product development lifecycle.
Work with assigned accounts to establish a well defined IT and business process for cloud and on-prem deployments. Oversee go-to-market for new product features to ensure the best customer experience.
Provide detailed review of operational performance of account, metrics and service disruptions to management team and customer.
Assist support engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Symphony management to ensure timely resolution of service outages.
REQUIRED QUALIFICATIONS
Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience
Fluent in English and French Is essential
Proven experience managing applications/technical deployments in a client facing role.
Strong technical and product skills with experience deploying and support cloud software.
Comfortable in the dynamic atmosphere with a rapidly expanding customer base and an evolving product stack.
Exceptional communication skills. Ability to engage C level decision makers on product and technology.
Ideal candidate must be self-motivated and develop a deep understanding of Symphony product and technical stack.
Organised and analytical. Able to distill complex and ambiguous requirements into clear deliverables.
Ability to seamlessly transition between tactical and strategic focus with accounts.
ABOUT SYMPHONY:
Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London. Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, Credit Suisse, Deutsche Bank, HSBC, UBS, Société Générale as well as Google.
We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!
Sep 07, 2018
Full time
JOB DESCRIPTION
Symphony is seeking a talented Technical Account Manager to oversee and manage technical implementations with enterprise accounts. Technical Account Managers work in close collaboration with sales, product, Post Sales and engineering teams to ensure Symphony’s product and service meet clients’ expectations.
RESPONSIBILITIES
Take ownership of all technical and product initiatives for assigned accounts. Work in close collaboration with sales to ensure retention and increase penetration of enterprise accounts.
Work in tandem with account managers to map out account structure, identify decision makers and establish touch points for technical operations.
Capture product requirements and advocate for customer requirements within Symphony. Work closely with product teams to provide regular product roadmap updates to customers.
Develop a comprehensive understanding of customer environment and operational constraints. Ensure that any customer specific configurations are documented and part of product development lifecycle.
Work with assigned accounts to establish a well defined IT and business process for cloud and on-prem deployments. Oversee go-to-market for new product features to ensure the best customer experience.
Provide detailed review of operational performance of account, metrics and service disruptions to management team and customer.
Assist support engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Symphony management to ensure timely resolution of service outages.
REQUIRED QUALIFICATIONS
Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience
Fluent in English and French Is essential
Proven experience managing applications/technical deployments in a client facing role.
Strong technical and product skills with experience deploying and support cloud software.
Comfortable in the dynamic atmosphere with a rapidly expanding customer base and an evolving product stack.
Exceptional communication skills. Ability to engage C level decision makers on product and technology.
Ideal candidate must be self-motivated and develop a deep understanding of Symphony product and technical stack.
Organised and analytical. Able to distill complex and ambiguous requirements into clear deliverables.
Ability to seamlessly transition between tactical and strategic focus with accounts.
ABOUT SYMPHONY:
Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London. Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, Credit Suisse, Deutsche Bank, HSBC, UBS, Société Générale as well as Google.
We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!
JOB DESCRIPTION
Symphony is looking to hire an extremely driven individual with strong knowledge of client relationship management to join our rapidly growing sales team. The Head of Account Management - Americas will play a key role in leading the Account Management team as they scale and grow their existing accounts. As this position reports directly to the Head of Sales and Account Management - Americas, you will take responsibility for overseeing the account management function for clients across all product lines for the Americas working alongside the Head of Sales - Americas and your counterparts globally.
RESPONSIBILITIES
Oversee the client relationship function for our most important accounts and organize the processes around account management for Sales in Americas
Ability to effectively scale strategy and plan across accounts to align with Symphony’s campaigns/objectives
Diligently execute, monitor and refine curated reporting to represent account progress, opportunities, and adoption
Manage client beta program with account team and program sponsors to advance
Advance adoption through strategic deployment planning
Travel, when necessary, to oversee account relationships in the Americas
Negotiate terms with clients, identify and build relationships with partners, sponsor users, decision makers and budget approvers
Manage client relationships for designated accounts
Work closely with the research, product, and account management teams to proactively push product to individuals within our client base who have not previously been consumers of our services
Partner with our global offices to maximize Symphony’s growth and reach internal revenue targets
Mitigate account attrition by proactively identifying at-risk accounts and develop a turnaround strategy
QUALIFICATIONS
10+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product, inclusive of 5+ years of management experience
Bachelor’s Degree
Authorized to work in the U.S.
Technically competent in SaaS business models
Confident in ability manage, set and achieve revenue goals
Able to provide tangible examples of revenue derived from up-selling current client base
Demonstrated success of working with Enterprise Customers and growing business
Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
Solid commercial/financial awareness with capable knowledge of complex negotiation processes and understanding of Financial Services workflows
Client management skills incorporating a customer-centric attitude, excellent written and verbal communication skills
Team management skills - Ability to connect with team members of all levels
Experience managing multiple accounts within Symphony’s business model
Strong motivation and flexibility needed to function in a fast-paced environment
Experience in defining and implementing KPIs on a scalable process across your team
Strong command of pipeline and management reporting to effectively drive revenue realization
ABOUT SYMPHONY
Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London.
Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Société Générale as well as Google.
We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!
BENEFITS AND PERKS*
Medical, dental, and vision coverage
401(K) plan
Life and AD&D coverage
Short-term and long-term disability coverage
Employee assistance program
Flexible spending account benefits
Unlimited vacation and sick time
Fully stocked kitchen and catered or reimbursed lunches
Discounted gym memberships
Many other fun and exciting benefits and activities!
COMPENSATION
Competitive salary
Bonus Plan
Equity
*Benefits and Perks vary based on location.
Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes. Symphony is an Equal Opportunity Employer. Symphony participates in E-Verify.
Sep 07, 2018
Full time
JOB DESCRIPTION
Symphony is looking to hire an extremely driven individual with strong knowledge of client relationship management to join our rapidly growing sales team. The Head of Account Management - Americas will play a key role in leading the Account Management team as they scale and grow their existing accounts. As this position reports directly to the Head of Sales and Account Management - Americas, you will take responsibility for overseeing the account management function for clients across all product lines for the Americas working alongside the Head of Sales - Americas and your counterparts globally.
RESPONSIBILITIES
Oversee the client relationship function for our most important accounts and organize the processes around account management for Sales in Americas
Ability to effectively scale strategy and plan across accounts to align with Symphony’s campaigns/objectives
Diligently execute, monitor and refine curated reporting to represent account progress, opportunities, and adoption
Manage client beta program with account team and program sponsors to advance
Advance adoption through strategic deployment planning
Travel, when necessary, to oversee account relationships in the Americas
Negotiate terms with clients, identify and build relationships with partners, sponsor users, decision makers and budget approvers
Manage client relationships for designated accounts
Work closely with the research, product, and account management teams to proactively push product to individuals within our client base who have not previously been consumers of our services
Partner with our global offices to maximize Symphony’s growth and reach internal revenue targets
Mitigate account attrition by proactively identifying at-risk accounts and develop a turnaround strategy
QUALIFICATIONS
10+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product, inclusive of 5+ years of management experience
Bachelor’s Degree
Authorized to work in the U.S.
Technically competent in SaaS business models
Confident in ability manage, set and achieve revenue goals
Able to provide tangible examples of revenue derived from up-selling current client base
Demonstrated success of working with Enterprise Customers and growing business
Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
Solid commercial/financial awareness with capable knowledge of complex negotiation processes and understanding of Financial Services workflows
Client management skills incorporating a customer-centric attitude, excellent written and verbal communication skills
Team management skills - Ability to connect with team members of all levels
Experience managing multiple accounts within Symphony’s business model
Strong motivation and flexibility needed to function in a fast-paced environment
Experience in defining and implementing KPIs on a scalable process across your team
Strong command of pipeline and management reporting to effectively drive revenue realization
ABOUT SYMPHONY
Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London.
Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Société Générale as well as Google.
We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!
BENEFITS AND PERKS*
Medical, dental, and vision coverage
401(K) plan
Life and AD&D coverage
Short-term and long-term disability coverage
Employee assistance program
Flexible spending account benefits
Unlimited vacation and sick time
Fully stocked kitchen and catered or reimbursed lunches
Discounted gym memberships
Many other fun and exciting benefits and activities!
COMPENSATION
Competitive salary
Bonus Plan
Equity
*Benefits and Perks vary based on location.
Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes. Symphony is an Equal Opportunity Employer. Symphony participates in E-Verify.
The Sales & Account Management Intern, working in conjunction with the Account Management and Sales as well as Platform Solutions teams, will be responsible for assisting the with driving sales and growing adoption with automated workflows across customer sites. They will be the ones showing prospects and users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and assisting the Sales organization with how to meet revenue and usage objectives. The Sales & Account Management Intern must create a persistent focus on engagement and customer satisfaction.
This is a paid internship. The duration of the position is 3-6 months with a potential for extension. Flexible either part-time or full-time.
Responsibilities:
Work closely with the Account Management team in assisting client presentations, client deployment strategy, and workflow solutions for client deployments
Work closely with the Sales team to assist with executing on sales campaigns, lead generation, and opportunity qualification.
Determine ways for users (existing and prospect clients) to best utilize Symphony by becoming a Subject Matter Expert, and building presentations/ talking points of targeted use cases and pitches
Provide technical expertise in pre-sales conversations
Assist Account Management team and customers with delivering rollout guidance, conducting training & awareness activities, including roadshow/ marketing presentations. A large portion of your time may be spent with the customer working side by side to ensure their success
Partner with the Sales & Account Management teams to ensure account success which can lead to renewals, customer retention, and up-sell opportunities
Track metrics for client success (across sales conversion, usage and adoption) and determine how to improve those KPIs
Qualifications:
Business level English, fluency in Korean or Mandarin a plus
Pursuing or recently finished a Bachelor's degree.
Proficiency with at least one programming language (Java, Python or JavaScript) is a major plus
Basic understanding of Object Oriented Programming, Design Patterns, and algorithms is a major plus
Must enjoy fast-paced environment, spending time on site with clients, and interacting with multiple end users on a daily basis
Excellent written and communication skills and strong presentation skills
Basic understanding of Financial services (buy-side / sell-side) is a huge plus
Experience with enterprise communication services and / or social media is a huge plus
Other
Must be authorized to work in Hong Kong without a visa
Optional travel
Sep 07, 2018
Intern
The Sales & Account Management Intern, working in conjunction with the Account Management and Sales as well as Platform Solutions teams, will be responsible for assisting the with driving sales and growing adoption with automated workflows across customer sites. They will be the ones showing prospects and users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and assisting the Sales organization with how to meet revenue and usage objectives. The Sales & Account Management Intern must create a persistent focus on engagement and customer satisfaction.
This is a paid internship. The duration of the position is 3-6 months with a potential for extension. Flexible either part-time or full-time.
Responsibilities:
Work closely with the Account Management team in assisting client presentations, client deployment strategy, and workflow solutions for client deployments
Work closely with the Sales team to assist with executing on sales campaigns, lead generation, and opportunity qualification.
Determine ways for users (existing and prospect clients) to best utilize Symphony by becoming a Subject Matter Expert, and building presentations/ talking points of targeted use cases and pitches
Provide technical expertise in pre-sales conversations
Assist Account Management team and customers with delivering rollout guidance, conducting training & awareness activities, including roadshow/ marketing presentations. A large portion of your time may be spent with the customer working side by side to ensure their success
Partner with the Sales & Account Management teams to ensure account success which can lead to renewals, customer retention, and up-sell opportunities
Track metrics for client success (across sales conversion, usage and adoption) and determine how to improve those KPIs
Qualifications:
Business level English, fluency in Korean or Mandarin a plus
Pursuing or recently finished a Bachelor's degree.
Proficiency with at least one programming language (Java, Python or JavaScript) is a major plus
Basic understanding of Object Oriented Programming, Design Patterns, and algorithms is a major plus
Must enjoy fast-paced environment, spending time on site with clients, and interacting with multiple end users on a daily basis
Excellent written and communication skills and strong presentation skills
Basic understanding of Financial services (buy-side / sell-side) is a huge plus
Experience with enterprise communication services and / or social media is a huge plus
Other
Must be authorized to work in Hong Kong without a visa
Optional travel
At Trustly, we envision a world in which making account-to-account payments in an online retail environment is fast, simple and secure. Today, we support 29 European countries, and our payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. We process €5 billion in payments annually, and today we process more than 4 million monthly transactions.
We are a team of 215+ people and are headquartered in Stockholm, Sweden, with regional offices in Malta, Germany, Spain, and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry, and the work you’ll do here will make a great impact.
About the Partner Team at Trustly
The Partner Team is responsible for signing up and managing the growth of Trustly’s Partner Network, comprised of Payment Service Providers (PSPs) of all sizes who resell Trustly’s services to merchants. Trustly has recently made a strategic decision to invest significantly in the Partner channel, and is staffing up to bring on additional partners and to help these partners be successful at selling Trustly. As such, the Partner Team and Partner Channel are expected to significantly contribute to Trustly’s already high growth in the coming years.
This small but growing department is currently made up of 5 people based around Europe. We frequently travel to meet with current and potential partners across Europe, attend relevant industry events, and check into the Stockholm headquarters while working closely with our colleagues in Sales, Account Management, Integrations, Product, Legal, etc.. Given Trustly’s strategic focus on selling via Partners, we expect the Partner Team to increasingly be the growth engine of Trustly and to be the center of attention and investment!
About the role
As part of our growth strategy, we are looking for a highly motivated Partner Account Manager to join one of our growing offices. This position will be critical in building long-term relationships with international partners (PSPs) of all sizes. You’ll work closely with our Sales and Technical specialists as well as our Merchant Account Managers.
The role comprises three main areas of focus
Partner Revenue Generation
Serve as main Trustly point of contact for Trustly Partners in your portfolio, delivering expertise and guidance to Partners as they craft and execute a comprehensive, global payments strategy
Consult partners on how to grow their business using Trustly’s products
Grow and manage a portfolio of Partner relationships of Trustly’s Payment Service Provider (PSP) partners in order to meet revenue growth targets
Develop and prioritize partners’ product/service requests
Gather Partners’ feedback from the market regarding Trustly’s offering, evaluate changing Partner needs, and communicate these to relevant Trustly departments for action
New Partner Acquisition
Identify, meet with and sign up new Trustly Partners identified as important to your assigned geographic region
Ensure newly signed Partners get off to a strong start as Trustly Partners and quickly begin generating transaction volume and revenue
Manage the ongoing relationships with newly signed Partners as part of your Partner Account Manager portfolio
Contribute to Trustly’s thinking and market knowledge within the overall context of Trustly’s Germany growth strategy
Partner Channel Process Improvement
Coordinate, manage and execute internal projects pertaining to Partners
Contribute to continuous improvement of processes and practices impacting the success of the Partner channel
Work with multiple departments to identify new types of Partners who can help us to distribute Trustly’s increasing suite of payment and information services
Contribute knowledge and experience from previous work to help Trustly successfully enter into new markets and product areas
Regularly interact with and train colleagues across the company regarding how best to drive further growth via the Partner Channel
The ideal candidate will possess
5+ years of sales and/or account management experience in the payments space
Strong familiarity with alternative payment methods and ecommerce payments
The highest ethical standards
A consultative style and the ability to become a trusted advisor
High energy; you are able to manage a large number of partners effectively
The ability to work both independently and collaboratively; be a thoughtful business partner
Attention to detail; you are extremely organized and work well with others
A passion for the electronic payments industry and e-commerce
The motivation and flexibility to work well in a rapidly changing, high-growth environment
Superb verbal and written communication skills in English
Sep 06, 2018
Full time
At Trustly, we envision a world in which making account-to-account payments in an online retail environment is fast, simple and secure. Today, we support 29 European countries, and our payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. We process €5 billion in payments annually, and today we process more than 4 million monthly transactions.
We are a team of 215+ people and are headquartered in Stockholm, Sweden, with regional offices in Malta, Germany, Spain, and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry, and the work you’ll do here will make a great impact.
About the Partner Team at Trustly
The Partner Team is responsible for signing up and managing the growth of Trustly’s Partner Network, comprised of Payment Service Providers (PSPs) of all sizes who resell Trustly’s services to merchants. Trustly has recently made a strategic decision to invest significantly in the Partner channel, and is staffing up to bring on additional partners and to help these partners be successful at selling Trustly. As such, the Partner Team and Partner Channel are expected to significantly contribute to Trustly’s already high growth in the coming years.
This small but growing department is currently made up of 5 people based around Europe. We frequently travel to meet with current and potential partners across Europe, attend relevant industry events, and check into the Stockholm headquarters while working closely with our colleagues in Sales, Account Management, Integrations, Product, Legal, etc.. Given Trustly’s strategic focus on selling via Partners, we expect the Partner Team to increasingly be the growth engine of Trustly and to be the center of attention and investment!
About the role
As part of our growth strategy, we are looking for a highly motivated Partner Account Manager to join one of our growing offices. This position will be critical in building long-term relationships with international partners (PSPs) of all sizes. You’ll work closely with our Sales and Technical specialists as well as our Merchant Account Managers.
The role comprises three main areas of focus
Partner Revenue Generation
Serve as main Trustly point of contact for Trustly Partners in your portfolio, delivering expertise and guidance to Partners as they craft and execute a comprehensive, global payments strategy
Consult partners on how to grow their business using Trustly’s products
Grow and manage a portfolio of Partner relationships of Trustly’s Payment Service Provider (PSP) partners in order to meet revenue growth targets
Develop and prioritize partners’ product/service requests
Gather Partners’ feedback from the market regarding Trustly’s offering, evaluate changing Partner needs, and communicate these to relevant Trustly departments for action
New Partner Acquisition
Identify, meet with and sign up new Trustly Partners identified as important to your assigned geographic region
Ensure newly signed Partners get off to a strong start as Trustly Partners and quickly begin generating transaction volume and revenue
Manage the ongoing relationships with newly signed Partners as part of your Partner Account Manager portfolio
Contribute to Trustly’s thinking and market knowledge within the overall context of Trustly’s Germany growth strategy
Partner Channel Process Improvement
Coordinate, manage and execute internal projects pertaining to Partners
Contribute to continuous improvement of processes and practices impacting the success of the Partner channel
Work with multiple departments to identify new types of Partners who can help us to distribute Trustly’s increasing suite of payment and information services
Contribute knowledge and experience from previous work to help Trustly successfully enter into new markets and product areas
Regularly interact with and train colleagues across the company regarding how best to drive further growth via the Partner Channel
The ideal candidate will possess
5+ years of sales and/or account management experience in the payments space
Strong familiarity with alternative payment methods and ecommerce payments
The highest ethical standards
A consultative style and the ability to become a trusted advisor
High energy; you are able to manage a large number of partners effectively
The ability to work both independently and collaboratively; be a thoughtful business partner
Attention to detail; you are extremely organized and work well with others
A passion for the electronic payments industry and e-commerce
The motivation and flexibility to work well in a rapidly changing, high-growth environment
Superb verbal and written communication skills in English
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
About the Account Manager role:
As part of our growth strategy, we are looking for a highly motivated Account Manager to join the Gaming Account Management team in our Malta or Stockholm office.
This position will be critical in building and maintaining long-term relationships with large international clients across the Gaming vertical. In this role, you will work closely with our Sales team and Technical Specialists, as well as our other Account Managers.
What you’ll do:
Manage up-and-cross sales towards existing customers (upselling new markets, products or functionalities that Trustly offers)
Take part in negotiating, creating and executing joint marketing campaigns with the merchant
Develop and prioritize customer product/service requests
Secure KYC and customer reporting
Build relationships and long-term strategic cooperations with assigned customer accounts
Analyze customer services and traffic patterns to advise on customer growth
Conduct thorough analysis on various pricing models with regards to pricing negotiations
Follow up on service delivery and service levels and make sure proper customer escalation paths are provided for any feedback
Work towards achieving the individual targets and reaching the department KPIs
Attend industry events across Europe
Who you are:
You have a higher university degree in Business, Finance, Engineering or similar and a minimum of 3-5 years of experience in a sales or account management role in the financial services industry (specifically payments)
You have an analytical mind and are able to discuss and negotiate pricing models with major merchants
You understand financial flows and can contribute to our roadmap ahead
You are humble with a strong business acumen
You thrive in a social environment and know how to create positive and long-term relationships
You take great pride in your work and strive for excellence with drive and endurance
You are fluent in English, both verbal and written
It’s a bonus if you speak other languages and have previous international experience
Sep 06, 2018
Full time
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
About the Account Manager role:
As part of our growth strategy, we are looking for a highly motivated Account Manager to join the Gaming Account Management team in our Malta or Stockholm office.
This position will be critical in building and maintaining long-term relationships with large international clients across the Gaming vertical. In this role, you will work closely with our Sales team and Technical Specialists, as well as our other Account Managers.
What you’ll do:
Manage up-and-cross sales towards existing customers (upselling new markets, products or functionalities that Trustly offers)
Take part in negotiating, creating and executing joint marketing campaigns with the merchant
Develop and prioritize customer product/service requests
Secure KYC and customer reporting
Build relationships and long-term strategic cooperations with assigned customer accounts
Analyze customer services and traffic patterns to advise on customer growth
Conduct thorough analysis on various pricing models with regards to pricing negotiations
Follow up on service delivery and service levels and make sure proper customer escalation paths are provided for any feedback
Work towards achieving the individual targets and reaching the department KPIs
Attend industry events across Europe
Who you are:
You have a higher university degree in Business, Finance, Engineering or similar and a minimum of 3-5 years of experience in a sales or account management role in the financial services industry (specifically payments)
You have an analytical mind and are able to discuss and negotiate pricing models with major merchants
You understand financial flows and can contribute to our roadmap ahead
You are humble with a strong business acumen
You thrive in a social environment and know how to create positive and long-term relationships
You take great pride in your work and strive for excellence with drive and endurance
You are fluent in English, both verbal and written
It’s a bonus if you speak other languages and have previous international experience
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process about 4 million monthly transactions. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.
We are a diverse and fast-growing team of 210+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Finland, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About the Account Management team at Trustly:
The Account Management team is responsible for the commercial relationships with our existing merchants. Our responsibilities includes forming strong and long lasting relationships with our merchants and ensure that we develop our existing business, which directly contributes to Trustly’s rapid growth. In addition, being closest to our customers, we play a crucial role in picking up new trends and customer requests and to feed that to our product development team. We travel to relevant industry events together with the Sales team to meet potential customers as well as our existing customers.
Besides working hand in hand with the Sales teams, you will work closely with all departments such as Tech, Customer Support, Marketing, Legal and Compliance. The range of tasks will be wide and you can expect emphasis on the following areas:
What you'll do:
Up-sales towards existing clients (new markets, products or functionalities of Trustly’s service portfolio.
Drive volume to your customer portfolio as well as build and maintain strategic customer relationships over time
Travel to meet customers and attend relevant industry events
Achieve individual sales targets as well as team KPI’s
Analyse business models to ensure efficient customer consultancy
Be the voice of the customer at Trustly and coordinate and prioritize customer development requests
Take part in negotiating, creating and executing joint client marketing campaigns as well as pricing models
Who you are:
To be successful in this role we prefer that you have minimum 3 years of experience in an account management role for complex enterprise software, technical infrastructure or financial services (specifically payments) as well as a higher university degree in Business, Finance, Engineering or similar
You have an analytical mind and are able to discuss and negotiate pricing models with major customers
For this role, evolving long lasting relationships and knowing how to sell comes naturally to you
You have ownership mentality, an analytical mindset and strong negotiation skills
You need to be humble but with a strong business acumen
You understand financial flows and can contribute to our roadmap ahead
As we are an international company it is crucial that you have international experience and great written and verbal communications skills in English
Sep 06, 2018
Full time
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process about 4 million monthly transactions. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.
We are a diverse and fast-growing team of 210+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Finland, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About the Account Management team at Trustly:
The Account Management team is responsible for the commercial relationships with our existing merchants. Our responsibilities includes forming strong and long lasting relationships with our merchants and ensure that we develop our existing business, which directly contributes to Trustly’s rapid growth. In addition, being closest to our customers, we play a crucial role in picking up new trends and customer requests and to feed that to our product development team. We travel to relevant industry events together with the Sales team to meet potential customers as well as our existing customers.
Besides working hand in hand with the Sales teams, you will work closely with all departments such as Tech, Customer Support, Marketing, Legal and Compliance. The range of tasks will be wide and you can expect emphasis on the following areas:
What you'll do:
Up-sales towards existing clients (new markets, products or functionalities of Trustly’s service portfolio.
Drive volume to your customer portfolio as well as build and maintain strategic customer relationships over time
Travel to meet customers and attend relevant industry events
Achieve individual sales targets as well as team KPI’s
Analyse business models to ensure efficient customer consultancy
Be the voice of the customer at Trustly and coordinate and prioritize customer development requests
Take part in negotiating, creating and executing joint client marketing campaigns as well as pricing models
Who you are:
To be successful in this role we prefer that you have minimum 3 years of experience in an account management role for complex enterprise software, technical infrastructure or financial services (specifically payments) as well as a higher university degree in Business, Finance, Engineering or similar
You have an analytical mind and are able to discuss and negotiate pricing models with major customers
For this role, evolving long lasting relationships and knowing how to sell comes naturally to you
You have ownership mentality, an analytical mindset and strong negotiation skills
You need to be humble but with a strong business acumen
You understand financial flows and can contribute to our roadmap ahead
As we are an international company it is crucial that you have international experience and great written and verbal communications skills in English
