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As a Technical Services Engineer, you will be providing first-class service and support for our financial institution customers using Ripple’s mission-critical software to make payments around the globe. In your role you will directly work with our customers and coordinate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve issues to our customers satisfaction. You will analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key stakeholders informed and up to date on the situation. You will engage all levels of the Ripple organization as appropriate from Project Management, Integration, Engineering, and our Leadership team, in order to own and drive customer issues to resolution in a timely manner. You will play a lead role in configuring production support and oversight arrangements for Ripple customers so that the risk of service interruption is reduced. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology. WHAT YOU'LL DO: Enhance and adhere to a world-class set of operational procedures and policies for mission-critical production support on a peer-to-peer payments network, and continually review & improve on these on an on-going basis Demonstrate, reproduce, successfully debug, and resolve technical issues across our customers’ technology stack Design & build tools and scripts to help analyze product, database, and network log files and narrow the cause of issues Help to build and administer the infrastructure and systems that keep our customers up to date and informed Become a subject matter expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence Work with engineering & product to fix issues, release patches, and install in customer environments Coach and guide Ripple customers in implementing best practice polices and procedures for the smooth running of Ripple technology Assist in QA and validation of releases against known customer environments and configurations Voice of the customer : communicate customer’s requirements & desires back to Product Development & Engineering to influence Product Functionality & Roadmap You will be required to participate in out-of-hours customer production support from time to time WHAT WE'RE LOOKING FOR: Required 5+ years’ experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance product in complex technical environment A strong sense of ownership, and empathetic attitude that “the customers’ problem is my problem” Excellent leadership and decision-making capabilities and able to be highly effective in demanding situations Deep technical and functional understanding of payment flows & cross border payment processing Knowledge of IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Servers, Application & Web Servers. Strong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment Excellent Oral, Written & Customer Service skills Proven Analytical and problem-solving skills The ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products Must be comfortable with some customer-related travel, including new hire on-boarding in San Francisco (10-20% travel) Preferred Experience of Production Support Leadership Experience supporting mission-critical applications Experience with testing tools & technologies - Test Harnesses Experience working with a Worldwide team Hands-on coding experience in web based technologies: Web Services Experience with Linux, Javascript, Ruby or Python Peer-to-peer networks Real-time technologies Working knowledge of Linux system administration with an emphasis on networking (TCP/IP) and security best practices Experience with Zendesk, Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools such as Splunk Experience of providing customer support in a peer-to-peer technology environment WHO WE ARE: Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Kabbage is setting a new standard in big data and FinTech and we are looking for a  Software Engineer in Test  to join us as we continue our amazing growth trajectory.Kabbage is more than a lender for small businesses; our data and technology platform is now being used as a fully branded product by other lenders, and our products are growing rapidly. We’ve received numerous awards & recognition, including Glassdoor’s 2017 Best Places to Work, “36th fastest growing company in the US” on the INC 500 List, Fast Company’s "Top 10 most innovative companies in finance" and Forbes' "America’s Top 100 Most Promising Companies" among others.  Your mission:   Translate user stories and requirements into test cases in collaboration with engineers and stakeholders. Build automation test suites to ensure all requirements are complete.   What you'll be doing:   As a  Software Engineer in Test  you will have the opportunity to work on important initiatives from start to finish with a variety of teams. Some of your key responsibilities will be:  Creating test cases for user stories and requirements in collaboration with engineering and strategy teams. Building automated test suites using Selenium and Protractor. Building and improving custom testing tools to make QA tasks easier (for example, tools to test APIs). Collaborating with engineers to investigate test failures and assist in finding root causes. What you should have: Bachelor’s degree or higher is required Minimum of 4 years experience in Testing UI and Integration testing experience using Selenium and Protractor. Experience testing APIs, such as with Postman. Familiarity with object-oriented programming (C#, Java, TypeScript). Ability to write simple SQL queries including various types of joins.  What we're looking for in you : Attention to Detail: Does not let important details slip through the cracks or derail a project High Standards: Expects personal performance and team performance to be nothing short of the best Creativity/Innovation: Generates new and innovative approaches to problems; open to new ways of doing things Flexibility/Adaptability: Adjusts quickly to changing priorities and condition scopes effectively with complexity and change Communication: Communicates information, ideas, and concepts clearly Assertiveness: Moves quickly and takes a forceful stand without being overly abrasive. The Kabbage Advantage At Kabbage, our people are awesome, so we built the Kabbage Advantage our way of being awesome right back. We offer competitive benefits including equity in the company, and exceptional health coverage options. Our team members enjoy a dynamic work environment with daily catered lunches, fully stocked kitchens, and onsite fitness classes.

Kabbage is setting a new standard in big data and FinTech and we are looking for a  Head of Development - Bangalore  to join us as we continue our amazing growth trajectory.Kabbage is more than a lender for small businesses; our data and technology platform is now being used as a fully branded product by other lenders, and our products are growing rapidly. We’ve received numerous awards & recognition, including Glassdoor’s 2017 Best Places to Work, “36th fastest growing company in the US” on the INC 500 List, Fast Company’s "Top 10 most innovative companies in finance" and Forbes' "America’s Top 100 Most Promising Companies" among others.  Your mission: Lead multiple software teams that are developing the Kabbage platform, ensuring productivity and quality work of the developments teams. Collaborate with Kabbage stakeholders to design and execute solutions for the Kabbage business. Lead, manage, scale and build a team of top notch performers.  What you'll be doing: Understand, analyze, and resolve issues that impact development success including development processes, staffing, technical strategies, and solutions. Provide guidance to all levels of staff in software development. Evangelize that even though we have multiple teams within Software Development, we are “one team” and all communication and actions must represent that. Execute strategy decisions, process changes, business initiatives, daily execution disciplines, management and measure of metrics and KPIs to drive productivity and quality. Be seen as a subject matter expert at Kabbage in terms of our technology stack, our process, and the Kabbage business. Communicate and present to all Kabbage stakeholders with business-first and technically competent solutions. Manage the Engineering teams in Bangalore , owning people and performance management.  What you should have: 13+ years progressive management experience in a software development environment. 7+ years progressive experience leading multiple teams of developers. Ability to understand, manage, and evolve complex enterprise solutions involving multiple systems, languages, frameworks, databases, and integrations. Experience in architectural patterns of a large high-scale web applications with scalability, resiliency, and security in the forefront. Has implemented and guided development organizations to implement best practices such as agile development, reusability, automated testing, and DevOps. Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related field from an accredited college or university.  What we're looking for in you : Enthusiasm : Exhibits passion and excitement over work; has a can-do attitude. Organization and Planning : Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well Intelligence : Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information Aggressiveness : Moves quickly and takes a forceful stand without being overly abrasive Analytical Skills : Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights Problem Solving : Provides practical solutions to problems Initiative : Actively finds ways to make improvements at work Strategic Thinking/Visioning : Able to see and communicate the big picture in an inspiring way; determines opportunities and threats through comprehensive analysis of current and future trends Ability to develop people : Coaches peoples in their current roles to improve performance, and prepares them for future roles Team Builder : Bringing people together to work effectively Collaboration : Working well with a range of people from across the business  The Kabbage Advantage At Kabbage, our people are awesome, so we built the Kabbage Advantage—our way of being awesome right back. We offer competitive benefits including, equity in the company, and exceptional health coverage options. Our team members enjoy a dynamic work environment with daily catered lunches and fully stocked kitchens.

Kabbage is setting a new standard in big data and FinTech and we are looking for a  Head of Data Science Modeling - Bangalore  to join us as we continue our amazing growth trajectory. Kabbage is more than a lender for small businesses; our data and technology platform is now being used as a fully branded product by other lenders, and our products are growing rapidly. We’ve received numerous awards & recognition, including Glassdoor’s 2017 Best Places to Work, “36th fastest growing company in the US” on the INC 500 List, Fast Company’s "Top 10 most innovative companies in finance" and Forbes' "America’s Top 100 Most Promising Companies" among others.  Your mission: Define the long-term lending data science modeling roadmap at Kabbage, driving adoption of best practices in lending data science and provide vision to bring in the latest developments in statistical modeling, optimization techniques and machine learning methods.  Lead a bold agenda around the use of transaction data in new creative ways Work with multiple, complex data sources at large scale  Utilize big data and machine learning to build predictive models including but not limited to credit risk, fraud, and marketing Develop and mentor a team of data scientists to move the agenda forward Collaborate with Product to develop new use cases and expand the business in new directions Collaborate with Engineering to design the optimal data architecture for a new scale platform Represent the Data Science team in meeting with external partners and clients Build and launch the data foundations of our new products Perform thorough testing and validation of models and support various aspects of the business with data analytics Design, build, implement and test machine learning models and ship deployment ready versions into production Build frameworks to test various risk strategies and portfolio optimization Identify new data sources/patterns that add significant lift to predictive modeling capabilities. What you should have: Experience as a data scientist, with a background (MS or PhD preferred) in machine learning, statistics, bioinformatics, signal processing or related field. Experience leading, hiring and managing a team. Ability to successfully collaborate across key senior internal (Engineering, Technology, Product) and external clients. Ability to communicate quantitative and technical concepts to non-technical audiences Proven ability to prioritize and drive product-centric machine learning efforts across a geographically distributed team of data scientists and engineers Bias towards results, with sound judgment and pragmatism Strong background/experience with ETL, data mining, statistical analysis, data processing with very large amounts of data Strong business acumen and ability to see the impacts of data at a very high level Strong intuition, ability to advocate for and ability to dig deep into data What we're looking for in you You ask why, you explore, you're not afraid to blurt out your crazy idea.  You know how to move data around, from a database or an API, through a transformation or two, a model and into human-readable form (ROC curve, Excel chart, map, d3 visualization, Tableau, etc.).  You probably know Python, Java, R, Storm, Julia, SQL, Matlab, Mahout, or think everything can be done in a Perl one-liner.  You have a bias toward action, you try things, and sometimes you fail. Expect to tell us what you’ve shipped and what’s flopped.  Big, undefined problems and petabytes don't frighten you. The Kabbage Advantage At Kabbage, our people are awesome, so we built the Kabbage Advantage—our way of being awesome right back. We offer competitive benefits including unlimited PTO, equity in the company, and exceptional health coverage options. Our team members enjoy a dynamic work environment with daily catered lunches, fully stocked kitchens, and onsite fitness classes. While our perks and benefits are generous, the people are actually what make Kabbage great. Kabbagers are curious, creative, and resilient. We are enthusiastic, productive, and problem solvers. And we don’t do it alone. At Kabbage, you will find low-ego individuals who work hard to communicate effectively and work collaboratively.

Kabbage is setting a new standard in big data and FinTech and we are looking for a  Decision Analyst – Data Science  to join us as we continue our amazing growth trajectory. Kabbage is more than a lender for small businesses; our data and technology platform is now being used as a fully branded product by other lenders, and our products are growing rapidly. We’ve received numerous awards & recognition, including Glassdoor’s 2017 Best Places to Work, “36th fastest growing company in the US” on the INC 500 List, Fast Company’s "Top 10 most innovative companies in finance" and Forbes' "America’s Top 100 Most Promising Companies" among others.  Your mission:   As a analyst in the Data Science team, you will have the opportunity to work on important initiatives from start to finish impacting decision making across business verticals. The role includes adoption of best practices in lending data science and getting adept with the latest developments in statistical modeling, optimization techniques and machine learning methods.  What you'll be doing: Work with multiple, complex data sources at large scale  Utilize big data and machine learning to build predictive models including but not limited to credit risk, fraud, and marketing Work in Collaboration across business verticals to develop new use cases and be a part of the business expansion in new directions Collaborate with Engineering to design the optimal data architecture for a new scale platform Perform thorough testing and validation of models and support various aspects of the business with data analytics Design, build, implement and test machine learning models and ship deployment ready versions into production Build frameworks to test various risk, marketing strategies and portfolio optimization.  What you should have: 3+ years of experience as a data scientist, with a background (Masters preferred) in machine learning, statistics, bioinformatics, signal processing or related field Ability to communicate quantitative and technical concepts to non-technical audiences Strong background/experience with data mining, statistical analysis, data processing with very large amounts of data Knowledge in R/ Python/SQL mandatory Strong business acumen and ability to see the impacts of data and usability of data at a very high level   What we're looking for in you : You ask why, you explore, you're not afraid to blurt out your crazy idea.  You know how to move data around, from a database or an API, through a transformation or two, a model and into human-readable form (ROC curve, Excel chart, map, d3 visualization, Tableau, etc.).  You probably know Python, Java, R, Storm, Julia, SQL, Matlab, Mahout, or think everything can be done in a Perl one-liner.  You have a bias toward action, you try things, and sometimes you fail. Expect to tell us what you’ve shipped and what’s flopped.  Big, undefined problems and petabytes don't frighten you. The Kabbage Advantage At Kabbage, our people are awesome, so we built the Kabbage Advantage—our way of being awesome right back. We offer competitive benefits including unlimited PTO, equity in the company, and exceptional health coverage options. Our team members enjoy a dynamic work environment with daily catered lunches, fully stocked kitchens, and onsite fitness classes. While our perks and benefits are generous, the people are what make Kabbage great. Kabbagers are curious, creative, and resilient. We are enthusiastic, productive, and problem solvers. And we don’t do it alone. At Kabbage, you will find low-ego individuals who work hard to communicate effectively and work collaboratively.

Kabbage is setting a new standard in big data and FinTech and we are looking for a  Decision Analyst (Risk)   to join us as we continue our amazing growth trajectory.Kabbage is more than a lender for small businesses; our data and technology platform is now being used as a fully branded product by other lenders, and our products are growing rapidly. We’ve received numerous awards & recognition, including Glassdoor’s 2017 Best Places to Work, “36th fastest growing company in the US” on the INC 500 List, Fast Company’s "Top 10 most innovative companies in finance" and Forbes' "America’s Top 100 Most Promising Companies" among others.   Your mission: You will have the opportunity to  work on the most challenging and impactful projects in the Risk space, help drive and implement  key strategic and tactical initiatives, demonstrating high standards of teamwork, collaboration and innovation . What you'll be doing: As a  Risk Analyst  you will have the opportunity to work on important initiatives from start to finish with a variety of teams. Some of your key responsibilities will be: Drive Risk management strategies to deliver profitable growth of existing portfolio and new products in lending, payment and other related financial products . Partner with all stakeholders to discover, define, assess, and document business needs and requirements. Must be able to quickly establish connect and credibility while working on behalf of the Risk organization and support Risk Analytics related requests across all aspects of product life cycle. Understand entire gamut of product offerings and help the team with support in Risk and Underwriting strategies implementation. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the project with quality and within stipulated timelines Successfully engage in multiple project initiatives simultaneously. What you should have: MBA or equivalent degree from IIM/ISB Minimum of 3 years of experience in a analytics driven environment Exposure to statistical concepts, SQL, R, Python and analytical approaches. Hands on exposure is a plus. Ability to think logically, critically, and constructively about complex problems, clearly communicate findings and propose solutions that address expressed needs Outstanding oral and written communication skills, capable of addressing both technical and non-technical audiences at a variety of organizational levels Strong skills as a change agent, a facilitator, an analyst, and problem solver Maintain high standards of quality in all work What we're looking for in you : Enthusiasm : Exhibits passion and excitement over work; has a can-do attitude. Structured thinking : Ability to hone in on the key issues of a problem/project and cleanly structure a path to a solution. Curiosity : Desire to understand not just what to do but why we are doing it; natural inquisitiveness and willingness to challenge the status quo. Demonstrates ability to quickly and proficiently understand and absorb new information. Persistence : Follows through on items without being managed. Resourceful, has grit, possesses "can do" attitude. Empathy : Recognizes and respects the priorities of different individuals/teams so that when trade-offs are necessary, they are well informed and well-communicated. Flexibility/adaptability : Cool with rapidly changing priorities and projects. Calm under pressure : Ability to navigate and lead the team through high-priority last minute requests and other high stress situations; works well under high-pressure timelines. Communication : Ability to communicate clearly across multiple channels of communication (verbal, email, PowerPoint). Assertiveness : Moves quickly and takes a forceful stand without being overly abrasive. Organization and planning : Ability to effectively prioritize and sequence efforts both for him/herself as well as for a project. The Kabbage Advantage At Kabbage, our people are awesome, so we built the Kabbage Advantage—our way of being awesome right back. We offer competitive benefits including unlimited PTO, equity in the company, and exceptional health coverage options. Our team members enjoy a dynamic work environment with daily catered lunches, fully stocked kitchens, and onsite fitness classes. While our perks and benefits are generous, the people are  actually  what make Kabbage great. Kabbagers are curious, creative, and resilient. We are enthusiastic, productive, and problem solvers. And we don’t do it alone. At Kabbage, you will find low-ego individuals who work hard to communicate effectively and work collaboratively.

Kabbage is blazing a trail in big data & fintech and we are looking for a Data Analytics team member to join us as we continue our amazing growth trajectory. Kabbage is more than a lender for small businesses; our data and technology platform is now being used as a fully branded product by other lenders, and our products are expanding.  We’ve received numerous awards & recognition, including Glassdoor’s 2017 Best Places to Work, “36th fastest growing company in the US” on the INC 500 List, Fast Company’s "Top 10 most innovative companies in finance" and Forbes' "America’s Top 100 Most Promising Companies" among others. What you’ll be doing : Provide credit solution to support the company’s consumer and commercial lending activities Develop customer acquisition, marketing, credit risk management, portfolio management and other business intelligence solutions through cross functional team engagements and research Manage large scale projects that include vendor scores and technological implementation assessments Leverage customer data and transactional unstructured data to build risk segmentation and mitigation strategies Complete complex analyses identifying authentication strategy and procedure gaps, manage implementation process across all credit life cycles to affect change Work with Technology team to drive availability of relevant data, tools and infrastructure What you should have: 8+ years' professional work experience in analytics and data science   Preferably from banking or lending industry  in consumer or/and commercial portfolio Well versed in statistical methodology including parametric test, hypothesis testing and regression. Familiarity with the dashboarding and data visualization tools and technologies. Hands-on work experience with at least 2 of the languages among SQL, Python and R   Bonus points: Big Data Environment tools and technologies used in Hadoop Predictive modeling experience – risk, marketing, fraud models and scorecards development. Knowledge of US consumer/commericial lending and credit risk management practices – credit card, personal loans, SME and mortgage lending experience What we're looking for in you: Must be comfortable with a rapidly-changing workspace The successful candidate will have a demonstrable analytic, problem solving, and leadership skills  A perfectionist who tempers it with deadlines Experience and desire for working in a fast-paced, ever-changing environment Must have excellent communication and influencing skills, and be able to work across multiple groups with ease A positive “can do” attitude A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" Ability to remain focused and work in an open work place with frequent distractions Why Kabbage? Our people! We are very proud of our people, our products, and our fun, friendly, and passionate culture. Equity – everyone’s an owner! Full coverage of individual health benefits Fully stocked kitchen & catered lunches daily Casual work environment – just cover all of the requisite parts! Top of the line hardware

Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary Become part of a fast­-paced company that is changing the way software is developed, sold, and supported. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Software Maintenance Engineer to join us in Pune, India. In this role, you will provide an important level of technical assistance to ensure that our highly­ valued customers get the most out of the solution. This position extends well beyond product support as you will take on the role of trusted partner to our enterprise customers by offering developer­-to-­developer assistance for the open source based Red Hat JBoss Middleware software. You will work closely with junior and senior engineers and developers to write new code, fix and improve code, and provide highly technical solutions to support requests. Additionally, you will write patches, provide JBoss updates and contribute ideas through participation in an open and collaborative team environment. Primary job responsibilities Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our JBoss solutions Engage and collaborate with open source developers around the world Offer developer-­to-­developer assistance for the Red Hat JBoss Enterprise Middleware suite Work alongside in­house developers, write new code, fix and improve code, provide highly technical solutions, and contribute to the JBoss and open source software communities Act as the technical point person for a technology of your choosing within the JBoss suite Develop patches and feature requests to provide upstream to the community and downstream to customers Advise customers on JEE architectural design decisions Work with other open source projects to help customers integrate Red Hat solutions with their applications Required skills 5+ years of professional J2EE and JEE platform experience Deep experience with one or several JEE App Server technologies like JMS, Web Services, SOAP, REST, Servlets, JSP, JDBC, Hibernate, Struts, teiid, metametrix, arquillian, drools, Tomcat, or Datasources, FuseSource, Camel, OSGI, AMQ, Karaf, Fabric, Switchyard, Version Control, Build Tool, Openshift, Docker Practical experience with application server technologies, including Red Hat JBoss, IBM WebSphere, and Oracle WebLogic Experience with databases and SQL Solid troubleshooting and debugging skills, with a passion for problem solving and investigation Ability and willingness to learn new open source middleware technologies Excellent English written and verbal communications skills Ability to communicate with customers, third party vendors, and Red Hat associates Bachelor's degree in engineering or computer science is a plus; equivalent experience within the enterprise IT sector will also be considered Solid understanding of Java APIs and popular Java frameworks is preferred

Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary The Red Hat Deal Desk team in Asia Pacific (APAC) is looking for a Senior Deal Desk Specialist in Bangalore, India. In this role, you will facilitate non-standard deals. You'll provide assistance to the Sales team and various stakeholders to structure and document non-standard deals, while adhering to corporate policies, programs, and systems that affect the structuring and implementation of revenue transactions. You'll also be responsible for coordinating transactions in an accurate and timely manner, as well as ensuring deal practices are documented, optimized, communicated, adhered to, and in support of financial, operational, and business objectives. Primary job responsibilities Review and verify incoming non-standard deals for accuracy, including confirming contract terms, contact and billing information, pricing, business policies and work with Sales, Sales Management, Revenue Recognition, Finance, Legal, Product Management and Services to determine best business outcome Establish solid, trusted working relationships with all Red Hat departments and groups that contribute to the structure of, or may be impacted by, the non-standard deal and helping to obtain exception approvals and pre-approvals    Review business terms language in non-standard for compliance with corporate policies; ensure use of Red Hat agreements and business forms whenever possible Draft business terms language for non-standard terms as required; work closely with Legal and Revenue on contract review and revision Coordinate deal or agreement review and approval by stakeholders using defined processes and systems; promote the corporate approval matrix and associated policies Advise on deal structure and possible ramifications; ensure forward deal momentum, troubleshoot, and resolve Contribute to deal process enhancements by guiding no and low-touch deals automation with defined workflow policies and thresholds that guide the workflow Required skills Bachelor’s degree in business studies or business management, or computer science 3+ years of prior knowledge and relevant experience in deal facilitation, contract and legal administration or operations (business, sales, channel, and consulting services); preferably in an IT industry or with an MNC Familiarity with operations, order processing, fulfillment, revenue recognition, legal contracts, purchase orders, license agreements Excellent written, verbal, and presentation skills in English; proficiency in Mandarin, Japanese, and Korean languages is an advantage Organized, detail-oriented, motivated, persistent, and exhibit skills in diplomacy and influence Experience working on your own and actively in a rapidly-changing, deadline-based position involving heavy interaction with multiple levels of management and peers Skills in discounting or operational metrics analysis, logic, and problem-solving Solid interpersonal and communication skills with all levels; team player Experience with Salesforce.com and Oracle Demonstrated expertise with Microsoft Office suite including Excel, Word, PowerPoint, and Visio Experience working on your own in a rapidly-changing, deadline-based position involving heavy interaction with multiple levels of management and peers

Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary The Red Hat Customer Engagement and Experience (CEE) team is looking for an Associate Manager focused on technical support to join us in Pune, India. In this role, you will manage a team of highly technical associates who are responsible for providing an excellent service to our enterprise customers. You'll work with your peers around the world to guide initiatives and continually develop technical team members. As an Associate Manager, you’ll need to have experience managing teams in a technological, fast-paced environment, combined with a passion for improving the customer experience. Primary job responsibilities Manage the front-line Technical Production Support team covering Red Hat Enterprise Linux (RHEL) Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers Manage customer escalations with highly technical support requests from enterprise customers via the phone and the web; maintain a high level of customer satisfaction Promote and guide continuous professional and personal development of team members Improve knowledge management, customer-centric support, and issue problem-solving Coordinate improvement programs for global support processes and procedures Cooperate daily with other front-line global centers and other teams within Red Hat to prioritize customer requests Provide leadership in problem-solving, including proposing and discussing fixes and advising and educating customers Receive assignments in the form of objectives and define how to use resources to meet schedules and goals Provide guidance to associates within the established company policies; recommend changes to policies and procedures Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue Follow processes and operational policies in selecting methods and techniques for obtaining solutions Serve as an adviser to associates to meet schedules and resolve technical problems Required skills Previous commercial experience in a customer service or technical support environment or in a technology-oriented company or team Proven ability to learn and apply new skills and processes quickly and coach and teach others Demonstrated experience managing a team with customer focus and service orientation Ability to identify potential, develop people, and motivate and build a team Solid troubleshooting skills and a passion for-problem solving and investigation Ability to handle multiple tasks at once, prioritize, and work under pressure Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions Solid leadership and coaching skills Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates Good written and verbal communication skills in English The following are considered a plus:   Commercial Linux experience in the enterprise sector Knowledge of support systems and tools Appreciation and passion for open source software

Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary Red Hat's Engineering Operations team is looking for a Trainee to join us in Pune, India. In this role, you will gain practical experience with state of the art solutions and tools. You’ll get the chance to develop a break-fix package used by internal team, with potential to be more widely adopted in the recruitment workflow. As a Trainee, you will cooperate with other functional teams and contribute to the ongoing development of our tools. This kind of collaborative work, with both customers and fellow Red Hatters, is a cornerstone of Red Hat’s approach to problem-solving the open source way. Primary job responsibilities Focus on software development Employ agile methodology to build and release an internal tool for training, recruitment, and fun Take an idea and build it into an offering Required skills Software development experience Solid interpersonal and communication skills Knowledge of Linux at the power user level Project management experience is a plus

Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary Red Hat's Customer Experience and Engagement (CEE) team is looking for an experienced and highly skilled support engineer with overall 8-10 years experience to join us as a Senior Technical Account Manager for our enterprise customers in Mumbai, India. In this role, you will provide personalized, proactive support and guidance and cultivate high-value relationships with customers as you seek to understand and meet their needs with the complete Red Hat OpenStack Platform portfolio of offerings. You’ll build, maintain, and grow long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer behalf. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. Primary job responsibilities Perform technical reviews and share knowledge to proactively identify and prevent issues Understand your customers' technical infrastructures, hardware, processes, and offerings Perform initial or secondary investigations and respond to online and phone support requests Deliver key portfolio updates and assist customers with upgrades Manage customer cases and maintain clear and concise case documentation Create customer engagement plans and keep documentation on customer environments updated Ensure high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success Communicate how specific Red Hat cloud solutions and our cloud road-map align to customer use cases Capture the capabilities of our offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle Engage with Red Hat's product engineering teams to help develop solutions patterns based on customer engagements and personal experience that guide platform adoption Establish and maintain parity with Red Hat’s cloud technologies strategy Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas Travel to visit customers, partners, conferences, and other events as needed Required skills Bachelor's degree in science or a technical field; engineering or computer science is a plus 5+ years of experience as a support or development engineer for a Platform-as-a-Service provider or hosting service 5+ years of experience with Linux or Unix operating systems Advanced technical knowledge of the Red Hat OpenStack Platform and its components Experience in a support, development, engineering, or quality assurance (QA) organization Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support Direct experience with a variety of hardware vendors Understanding of enterprise-class applications like Oracle, Veritas, and SAP Excellent written and verbal communication skills in English Excellent reading and writing skills in English Ability to convey information to customers in a clear and concise manner Indian citizenship or authority to work in India Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus Upstream involvement in open source projects like patches submitted for upstream is a plus

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary Use your technical skills to help us improve our customer-facing solutions. The Red Hat Customer Platform Quality Engineering (QE) team is looking for a Senior Quality Engineer to join us in Pune, India. In this role, you will develop automated tests for a functional area of a solution within our extensive portfolio of offerings. To do so successfully, you'll first need to understand the solution's architecture and how it integrates with other offerings. As a Senior Quality Engineer, you will serve as an individual contributor of the team and interact with other team members and developers. You will also mentor and coach junior QE members and manage stakeholders. Primary job responsibilities Define automated test strategies, methodologies, processes, and procedures Investigate and recommend test architecture and associated infrastructure pieces to support the QE methodology, process, and procedures Investigate and recommend testing and automation tools Contribute to daily and weekly team meetings Provide an accurate and timely status of automated testing efforts and quality statistics to the product leadership team Coach and mentor junior QE members Required skills Bachelor's degree in IT or computer science with 4-7 years of related experience Expertise in programming languages like Python, Java, or Ruby Expertise in user interface (UI) automation using Selenium or other open source tools Expertise in API and HTTP communication and performance testing of web applications Excellent written and verbal communication skills

Be a major contributor within Tala’s Product team to realize the vision of unlocking financial access, choice, and control for underserved people globally. You will build and ship Tala to properly serve the Indian market, and help realize scalability within that market. Responsibilities Work with India squad to align current roadmap with company objectives and execute thereon Collaborate closely with Product Lead to iterate on the various phases of shipping product: planning, design, develop, learn Collaborate across various functions: Engineering, Credit, Data, Research, Growth, Customer Experience, Operations Ensure consistent program management practices and reporting company wide: predictability and transparency in output Qualifications Excellent analytical and problem solving skills with a history of hands-on, detail orientation, intellectual rigor in processing and synthesizing data Organizational skills to plan, coordinate, prioritize, with startup flexibility 5+ Years Product experience in one or more following fields: consumer mobile, credit, payments Effective communicator; courage to challenge with candor Strong cross-functional leadership and relationship building ability Agile proficiency Business savvy to understand and contribute to metrics underlying financial products Curiosity and knowledge of technical and product innovation and trends About Tala Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.

We are looking for an Engineering Manager (EM) that will manage and recruit a team of backend engineers. As a coach and mentor, the EM will guide the team towards advancing Tala’s mission of empowering hundreds of thousands of customers globally to choose their financial futures. As a leader of the Engineering team, the EM ensures consistent practice of Tala’s engineering processes and career development. This is a leadership role within Tala’s management track. You will report to the Engineering Lead, India and collaborate cross-functionally with all Tala teams across the globe. Responsibilities: Recruit, mentor, and level-up 5-10 Engineers Lead and manage a team to execute on Tala India’s roadmap Effectively manage team as a highly technical and hands-on coder when needed Ensure consistent application of Tala engineering practices Review design documents, perform code reviews, and weigh in on implementation choices Support and collaborate with cross functional teams (Product, Data, Credit, and Business Development) to ship scalable software solutions Design and architect technical designs and TDD (Test Driven Development) to solve engineering challenges Provide guidance for integrations with external partners including user/events tracking, monitoring, and payment/KYC systems integration Requirements: 10+ years of software engineering experience, including hands-on technical management significant coding experience  in one or more of the following languages: Java, Kotlin, Scala, GoLang Demonstrated ability to recruit and manage technical teams, including performance management Developed and launched large scale consumer mobile applications with the backend on Cloud infrastructure (AWS, Google Cloud, or Azure) using microservices architecture paradigm Working knowledge in REST API development for mobile/web use Hold your own in technical discussion, be a subject matter expert, and have strategic influence Expert proficiency in Agile development process Excellent ability to prioritize and communicate in a fast-paced environment BS/BA degree in Computer Science or related fields Bonus : Experience in predictive analysis and machine learning About Tala Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.

Tala is looking for India engineering leader that will recruit and manage the engineering organization in India. As a coach and mentor, the Engineering Leader (EL) will guide the team towards advancing Tala’s mission of empowering hundreds of thousands of customers globally to choose their financial futures. The EL will ensure consistent practice of Tala’s global engineering processes and career development while building the India organization. This is a senior leadership role within Tala’s management track. You will report to the Global Head of Engineering and collaborate cross-functionally with all Tala teams across the globe. Responsibilities: Recruit, mentor, and level-up and engineering team of 10-15 people (ICs and managers) Propose and execute organization structure for backend, mobile, devops, and QA Lead and manage team to execute Tala’s roadmap for SE Asia Effectively interview and onboard candidates to meet Tala’s technical and hands-on coding standards Ensure consistent application of Tala engineering practices Review design documents, perform code reviews, and weigh in on implementation choices Support and collaborate with cross functional teams (Product, Data, Credit, and Business Development) to ship scalable software solutions Design and architect technical designs and TDD (Test Driven Development) to solve engineering challenges Provide guidance for integrations with external partners including user/events tracking, monitoring, and payment/KYC systems integration Qualifications: 10+ years of hands-on technical management within software engineering industry 5+ years coding in one or more of the following languages: Java, Kotlin, Scala, GoLang Demonstrated ability to recruit and manage technical teams (including managers) Developed and launched large scale consumer mobile applications with the backend on Cloud infrastructure (AWS or Google Cloud Platform) using microservices architecture paradigm Ability to travel internationally 2-4 times a year Working knowledge in REST API development for mobile/web use Hold your own in technical discussion, be a subject matter expert, and have strategic influence Expert proficiency in Agile development process Excellent ability to prioritize and communicate in a fast-paced environment BS/BA degree in Computer Science or related fields Bonus : Experience in fintech, payments space, and machine learning About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.

We’re looking for a Senior Backend Engineer to design and implement core components of our financial platform and scale it to serve millions of users across India. The technical scope of the project is broad and calls for technical expertise across a wide range of problem domains. As a senior member of the engineering team, we expect you to work with cross-functional teams (product, data science, credit) to ship scalable software solutions. You value the craftsmanship of clean and efficient code as well as solving problems using the most appropriate technology. You help set the standards and drive your teammates’ productivity. Responsibilities: Design and implement product features as defined in the roadmap Own and maintain substantial portions of the backend infrastructure Build cutting-edge platform to facilitate data science iterations Mentor engineers on best practices and code efficiency Requirements: Strong Computer Science fundamentals 5+ years experience working on backend software using modern languages and frameworks (Java, Scala, Python, Play, Django) Strong relational database experience (MySQL, PostgreSQL, Oracle, or MS SQL) Working knowledge in API development for mobile/web use Preferred Skills & Experience:  Expert proficiency in Agile development process Experience with India Stack integrations (particularly Aadhaar - eKYC / eSign and UPI) Experience with financial services Advanced degree in Computer Science and/or Math Excellent ability to prioritize and communication in a fast pace environment Bonus : Experience in predictive analysis and machine learning About Tala Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.

We are looking for an Android development pro to produce life-changing financial services applications in India. The selected candidate will be motivated by engineering great products. In this role, you’ll be helping develop our Android application as well as contributing to the core architecture of the system. Creating a global credit-scoring platform involves solving problems that are both conceptually and technically hard, so you’ll get a mix of experience including engineering and scaling for a high-volume mobile platform. Responsibilities: Build Android app based on wireframes provided by UI/UX designer Ensure app functionality is in line with product specifications Ensure APIs are connected seamlessly from back-end to consumer-facing application Suggest ideas for how to improve user experience and flow Proactively develop hypotheses for product improvements, additional solutions that can be added Write code in line with Tala’s global standards Requirements: Bachelors or Masters degree in Computer Science Shipped multiple Android Applications that are currently available in the Google Play Store Intense passion for implementing beautiful user interfaces on Android Mastery of the Android SDK Exceptional ability to debug and optimize complex Android applications on real devices Experience with ATSL including Espresso and UI Automator Experience integrating Analytics tools for Android Preferred Skills & Experience: 5+ years of experience as a software engineer Experience in financial services Strong Computer Science fundamentals (algorithms, data structures, memory management, concurrency) with demonstrated ability to apply these skills to solve hard real world problems Expert in Java with strong OO design skills About Tala Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.

Tala’s India office is looking for a detail-oriented and dynamic accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude. The responsibilities of the role are as follows Responsibilities: Assist Controller with all aspects of Tala’s accounting department which includes, but is not limited to, the company's consolidated financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, regulatory reporting and various special analyses or projects. Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting. Responsible for ensuring compliance with all applicable laws, rules, and regulations. Follow corporate policies and procedures such as invoice processing, cash management, and expense policies. Manage internal practices, policies, and all accounting to ensure compliance within India Implement or enhance processes to further streamline and enable more accurate and timely reporting. Ensure accurate and timely production of all financial information. Ad hoc projects as they arise - we are a start-up after all! Requirements: Bachelor's degree in Accounting, Finance or Related Field 5+ years experience in the accounting and finance sector Public accounting experience - Big 4 preferred Chartered Accountant Experience working with IFRS reporting Conscientious about timeliness of assignments and quality of work product Exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner Able to handle multiple tasks and maintain control and order over same Exceptional work ethic Preferred Requirements: Experience with Netsuite Experience working in consumer finance Experience working with Banks, NBFCs, RBI, other financial regulators Experience working with US GAAP Experience working with global companies About Tala: Tala  is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes. Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016,  Fast Company  ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and  Forbes  named Tala as one of the top 50 FinTech companies in the world.

A Better company It’s hard not to be excited about mortgages when you’re actively upending the conventions of a $13 trillion dollar business that impacts over 200 million Americans. At Better, we’re building a next-generation mortgage lender from the ground up. Our team combines leading software engineers from tech giants like Google and Spotify with financial talent from firms like Blackstone and Bridgewater, creating a hybrid institution unlike any other. Rife with antiquated processes, the home finance industry has remained fundamentally unchanged since the 1970s. As we break down the entrenchments that bar so many from the benefits of homeownership, we adhere to three basic principles: Humans are better than computers at expressing empathy, understanding individual situations, and creating solutions to help people. Let them. Computers are more efficient than humans at working with massive data sets, performing complex calculations, and validating thousands of rules. Use them. The rules of the status quo are broken. Change them. Join our mortgage revolution. A Better opportunity Better is looking for Analysts to join the team. This person will be responsible for conducting detailed credit analysis of loan applications and managing the collection of all required loan documentation to obtain final credit approval. If you have a general interest and aptitude for finance and technology, we’d love to hear from you. The ideal candidate will be a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment. Responsibilities will include: Learn the ‘ins-and-outs’ of the mortgage business quickly and become an expert in consumer finance (e.g., review of income, assets, credit, and property) Drive the continuous re-engineering of our mortgage production process by thinking critically about how we can leverage technology to resolve operational gaps/challenges Verify and analyze all necessary financial information and documentation Calculate qualifying ratios, determine creditworthiness Request and manage organization of borrower loan documentation Attributes we value Strong communication, organization, and time management skills Ability to troubleshoot and solve problems independently Ability to maintain composure in a fast-paced environment Perform well in team environments An attitude of continuous improvement (always looking for ways to improve/optimize our process) Willingness to hustle and “do whatever it takes” to accomplish the mission