71 Content Marketing jobs

Do you love researching, generating ideas and writing content that inspires and engage? Are you results-driven and want to make a measurable difference? Hong Kong’s #1 personal finance comparison site is looking for Content Specialist to join our editorial team where you will enrich our users’ experience through high-quality articles, marketing copy and all manners of multi-media content on subjects related to making good personal finance decisions. Reporting to the Content Marketing Manager/Editor, you will play a key role in the growth and success of our business as quality content is a core element of our brand promise. If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application. This is a key position at MoneyHero.com.hk, where high editorial standards shape content that is designed to help consumers discover and choose the right financial products for themselves, and where content also drives a thriving and growing business. Your Responsibilities: Ownership of content performance for assigned vertical from creation to execution and performance reporting of editorial strategy. Brief and work with writers to research, create and edit on financial content with SEO approach. Identify any risks and issues affecting delivery to agreed dates, communicate with colleagues, and work collaboratively to problem-solve and mitigate these risks and issues. Manage content on a daily basis through CMS to ensure content updates and user engagement. Excellent writing and editing skills. Leveraging multimedia content, plan and execute content outreach activities to generate organic traffic. Manage and motivate writers through all stages of the writing and publishing process to ensure high quality output that upholds editorial standards and protect our brand. Work closely with Commercial team, Customer Service team, Design team and Marketing Campaign team to design and execute marketing campaigns and drive improvement of traffic, conversion and brand awareness. Work collaboratively to conduct customer and market research at various stages of product development to ensure a focus on the integrated solution and differentiation from competitors. Essentials: At least 3-years of Journalism/ Editorial experience producing content in Chinese for the local Hong Kong audience. Able to use data and reporting to track and improve performance of content produced. Good communication skills in Chinese and English. Digital-savvy, creative, love working in a team. Self-motivated, not afraid to learn and try new things. Ability to meet deadlines. Hands-on experience with CMS. Experience working collaboratively and flexibly within cross-functional teams. Work well under pressure and timeline with positive attitude. Interest in personal finance topics Preferred: Experienced knowledge of at least one of the following vertical products – Credit Card/ Personal Loans/ Insurance What can you expect from us? Join a fantastic team   : Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies. Learn   : Work with a team with a proven track-record of building successful internet companies. Have fun   : A challenging, fun and international environment Grow   : Great opportunities for further career advancements, either within the regional group or in one of our country teams

CompareAsiaGroup  is the leading online comparison platform for banking and insurance products in the Asia Pacific region. The Group helps people across Asia save money and make better choices about personal finance with comprehensive, free and independent online comparison tools for insurance, credit cards, personal loans and other financial products. In addition, financial institutions are able to lower customer acquisition costs and efficiently reach consumers through the internet. The Group was founded in 2014 in Hong Kong and currently employs over 200 financial experts and technologists. It has a presence in Singapore, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines and Thailand. MoneyHero.com.hk  is Hong Kong’s first one-stop financial product comparison platform for Hong Kong consumers. Established in 2013, we have been providing unbiased comparisons of financial products ranging from credit cards, personal loans, insurances, mortgages to securities and banking accounts. We only partner with reputable banks and financial institutions to provide the latest and most comprehensive financial product information, allowing you to compare and choose the products that best suit your needs with easy-to-use tools at no costs. For more details, visit our website at  https://MoneyHero.com.hk The Role Do you love researching, generating ideas and writing content that inspires and engage? Are you results-driven and want to make a measurable difference? Hong Kong’s #1 personal finance comparison site is looking for Content Specialist to join our editorial team where you will enrich our users’ experience through high-quality articles, marketing copy and all manners of multi-media content on subjects related to making good personal finance decisions. Reporting to the Content Marketing Manager/Editor, you will play a key role in the growth and success of our business as quality content is a core element of our brand promise. If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Your Responsibilities Research industry-related topics via multiple sources (interviews, online research, industry publications) to generate relevant ideas for new articles Write well-researched, entertaining content related to personal finance management (credit cards, personal loans, general insurance, investments) that appeal to our audiences, attract customers and boost brand awareness Recommend ideas for new content to meet users’ needs including, but not limited to, new topics, categories of content or media-type Own the execution of content promotion tactics to generate more exposure for our content Maintain accuracy of content using a CMS tool to update website Write clear marketing copy to promote our products/services Collaborate with developer and design teams to illustrate articles Conduct simple keyword research and use SEO guidelines to improve traffic volume Identify customers’ needs and gaps in our content and recommend new topics Ensure content produced meets editorial and brand guidelines Support occasional marketing, SEO and PR initiatives Your Profile 2-4  years of experience as a journalist producing content in Chinese for the local Hong Kong audience Able to use data and reporting to track and improve performance of content produced Good communication skills in Chinese and English Digital-savvy, creative, love working in a team Self-motivated, not afraid to learn and try new things Ability to meet deadlines Hands-on experience with Content Management Systems preferred Interest in personal finance topics and prior experience as journalist preferred Please include samples of your work or portfolio of your published articles, along with your application.

DESCRIPTION About Monese At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody. Monese serves hundreds of thousands of customers in the UK and Europe, and we are adding new services on a regular basis. Our fast growing teams are currently located in London, UK and Tallinn, Estonia, and we have now started building our next team in Lisbon, Portugal! By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.   If taking on a big part of the responsibility for making Monese the most innovative banking account in the world doesn’t scare you and you want to file patents not follow trends then read on…   About the role We’re looking for a Social Media Content and Community Manager to join a growing team that runs our social profiles and creates engaging, meaningful content for our audiences.   Role specifics Moderate social interactions across our spectrum of channels, be it responding to Facebook comments and tweets or managing user reviews, all while liaising with our Customer Support team to help make sure we provide the best level of support to our customers and wider audiences Plan, create and publish quality content, whether it's concepting a series of Instagram stories or coming up with brilliant solutions to reactive opportunities Support the wider marketing and communications team with planning and executing ideas and mechanics that help amplify our campaigns Monitor, analyse and report on social media activity on an ongoing basis, drawing insights wherever possible to improve the quality of our interactions and content REQUIREMENTS At least two years of social media community management and content creation experience, with proof of success in both Fluent Romanian skills and highly proficient in English A reliable team member who has great organisational skills, strong attention to detail and is able to balance multiple assignments while sticking to the agreed timings A creative soul who is always tinkering with a new idea or opportunity for great content, has good copywriting skills and is able to consistently create engaging and shareable posts Someone who is switched on, tuned into the world and always on the prowl for opportunities to engage and reach out to new audiences Strong empathy – to be able to understand our customer, it is important to be able to understand the challenges and issues they face and how we can play a part in solving them Somebody who is not afraid to try things and fail in order to get at the learning Knows when those around them need help and doesn't hesitate to act on it Oozes with professionalism coupled with a sense of humour Experience in managing a team of social media content creators and community managers is an advantage Experience of working on a multi-national and multi-lingual product would be an advantage Experience in the consumer finance sector is an advantage, but not required (we are trying to shake things up after all) BENEFITS Benefits of working at Monese: Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks Opportunity to travel between our offices and meet other teams as well Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues In- and outdoors Moneser’s sports activities Flexible working schedule and possibility to work remotely Share options and competitive salary

DESCRIPTION About Monese At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody. Monese serves hundreds of thousands of customers in the UK and Europe, and we are adding new services on a regular basis. Our fast growing teams are currently located in London, UK and Tallinn, Estonia, and we have now started building our next team in Lisbon, Portugal! By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.   If taking on a big part of the responsibility for making Monese the most innovative banking account in the world doesn’t scare you and you want to file patents not follow trends then read on…   About the role We’re looking for a Social Media Content and Community Manager to join a growing team that runs our social profiles and creates engaging, meaningful content for our audiences.   Role specifics Moderate social interactions across our spectrum of channels, be it responding to Facebook comments and tweets or managing user reviews, all while liaising with our Customer Support team to help make sure we provide the best level of support to our customers and wider audiences Plan, create and publish quality content, whether it's concepting a series of Instagram stories or coming up with brilliant solutions to reactive opportunities Support the wider marketing and communications team with planning and executing ideas and mechanics that help amplify our campaigns Monitor, analyse and report on social media activity on an ongoing basis, drawing insights wherever possible to improve the quality of our interactions and content REQUIREMENTS At least two years of social media community management and content creation experience, with proof of success in both Fluent German skills and highly proficient in English A reliable team member who has great organisational skills, strong attention to detail and is able to balance multiple assignments while sticking to the agreed timings A creative soul who is always tinkering with a new idea or opportunity for great content, has good copywriting skills and is able to consistently create engaging and shareable posts Someone who is switched on, tuned into the world and always on the prowl for opportunities to engage and reach out to new audiences Strong empathy – to be able to understand our customer, it is important to be able to understand the challenges and issues they face and how we can play a part in solving them Somebody who is not afraid to try things and fail in order to get at the learning Knows when those around them need help and doesn't hesitate to act on it Oozes with professionalism coupled with a sense of humour Experience in managing a team of social media content creators and community managers is an advantage Experience of working on a multi-national and multi-lingual product would be an advantage Experience in the consumer finance sector is an advantage, but not required (we are trying to shake things up after all) BENEFITS Benefits of working at Monese: Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks Opportunity to travel between our offices and meet other teams as well Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues In- and outdoors Moneser’s sports activities Flexible working schedule and possibility to work remotely Share options and competitive salary

DESCRIPTION About Monese At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody. Monese serves hundreds of thousands of customers in the UK and Europe, and we are adding new services on a regular basis. Our fast growing teams are currently located in London, UK and Tallinn, Estonia, and we have now started building our next team in Lisbon, Portugal! By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.   If taking on a big part of the responsibility for making Monese the most innovative banking account in the world doesn’t scare you and you want to file patents not follow trends then read on…   About the role We’re looking for a Social Media Content and Community Manager to join a growing team that runs our social profiles and creates engaging, meaningful content for our audiences.   Role specifics Moderate social interactions across our spectrum of channels, be it responding to Facebook comments and tweets or managing user reviews, all while liaising with our Customer Support team to help make sure we provide the best level of support to our customers and wider audiences Plan, create and publish quality content, whether it's concepting a series of Instagram stories or coming up with brilliant solutions to reactive opportunities Support the wider marketing and communications team with planning and executing ideas and mechanics that help amplify our campaigns Monitor, analyse and report on social media activity on an ongoing basis, drawing insights wherever possible to improve the quality of our interactions and content REQUIREMENTS At least two years of social media community management and content creation experience, with proof of success in both Fluent French skills and highly proficient in English A reliable team member who has great organisational skills, strong attention to detail and is able to balance multiple assignments while sticking to the agreed timings A creative soul who is always tinkering with a new idea or opportunity for great content, has good copywriting skills and is able to consistently create engaging and shareable posts Someone who is switched on, tuned into the world and always on the prowl for opportunities to engage and reach out to new audiences Strong empathy – to be able to understand our customer, it is important to be able to understand the challenges and issues they face and how we can play a part in solving them Somebody who is not afraid to try things and fail in order to get at the learning Knows when those around them need help and doesn't hesitate to act on it Oozes with professionalism coupled with a sense of humour Experience in managing a team of social media content creators and community managers is an advantage Experience of working on a multi-national and multi-lingual product would be an advantage Experience in the consumer finance sector is an advantage, but not required (we are trying to shake things up after all) BENEFITS Benefits of working at Monese: Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks Opportunity to travel between our offices and meet other teams as well Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues In- and outdoors Moneser’s sports activities Flexible working schedule and possibility to work remotely Share options and competitive salary

DESCRIPTION About Monese At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody. Monese serves hundreds of thousands of customers in the UK and Europe, and we are adding new services on a regular basis. Our fast growing teams are currently located in London, UK and Tallinn, Estonia, and we have now started building our next team in Lisbon, Portugal! By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.   If taking on a big part of the responsibility for making Monese the most innovative banking account in the world doesn’t scare you and you want to file patents not follow trends then read on…   About the role We’re looking for a Social Media Content and Community Manager to join a growing team that runs our social profiles and creates engaging, meaningful content for our audiences.   Role specifics Moderate social interactions across our spectrum of channels, be it responding to Facebook comments and tweets or managing user reviews, all while liaising with our Customer Support team to help make sure we provide the best level of support to our customers and wider audiences Plan, create and publish quality content, whether it's concepting a series of Instagram stories or coming up with brilliant solutions to reactive opportunities Support the wider marketing and communications team with planning and executing ideas and mechanics that help amplify our campaigns Monitor, analyse and report on social media activity on an ongoing basis, drawing insights wherever possible to improve the quality of our interactions and content REQUIREMENTS At least two years of social media community management and content creation experience, with proof of success in both Fluent Polish skills and highly proficient in English A reliable team member who has great organisational skills, strong attention to detail and is able to balance multiple assignments while sticking to the agreed timings A creative soul who is always tinkering with a new idea or opportunity for great content, has good copywriting skills and is able to consistently create engaging and shareable posts Someone who is switched on, tuned into the world and always on the prowl for opportunities to engage and reach out to new audiences Strong empathy – to be able to understand our customer, it is important to be able to understand the challenges and issues they face and how we can play a part in solving them Somebody who is not afraid to try things and fail in order to get at the learning Knows when those around them need help and doesn't hesitate to act on it Oozes with professionalism coupled with a sense of humour Experience in managing a team of social media content creators and community managers is an advantage Experience of working on a multi-national and multi-lingual product would be an advantage Experience in the consumer finance sector is an advantage, but not required (we are trying to shake things up after all) BENEFITS Benefits of working at Monese: Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks Opportunity to travel between our offices and meet other teams as well Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues In- and outdoors Moneser’s sports activities Flexible working schedule and possibility to work remotely Share options and competitive salary

Feedzai is AI. We’re coding the future of commerce with a leading platform powered by artificial intelligence and big data. Founded and developed by data scientists and aerospace engineers, Feedzai has one critical mission: make commerce safe. The world’s largest banks, payment providers and retailers use Feedzai’s machine learning technology to manage risks associated with banking and shopping, whether it’s in person, online or via mobile devices. We want your incredible talent to drive growth and help our customers be successful. Backed by years of hardcore work and funding from amazing investors (Citi, Capital One, Oak HC/FT, Sapphire Ventures, Data Collective) we’re building an incredible company. We’re data people so you should have a desire and willingness to dig into the numbers, too. You The Operations team at Feedzai is responsible for both people operations and internal operations. As the Business Insights Analyst, you are part analyst, part researcher, part marketer, part writer by providing analysis, strategic perspectives, and market understanding internally and externally. You will be researching and analyzing our internal data, then develop insights to help our teams make better decisions and showcase our thought leadership to clients and external parties.  This is not your typical Business Analyst role - you will get to showcase both your analytical and presentation/communication skills as your insights will be used for internal and external content (e.g. social media, e-books, Marketing collateral, Sales collateral, tradeshows, etc).  This position will be based in our San Mateo, CA office and will report to the SVP of Operations. Your day-to-day Develop insights through data analysis, internal interviews, market research, and client interviews Stay on top of fintech and fraud trends  Collaborate with Marketing, Sales, Product, Data Science, and other departments in research and content production Develop a steady stream of high-quality content to engage audiences (e.g. blogs, articles, guides, eBooks) Provide content support for senior leaders, board, and investor presentations Your know how A BA/BS degree 2-3 years experience in an analyst, content marketer, communications, or PR capacity Exceptional writing and story-telling capabilities Advanced Excel and Powerpoint skills Data analysis and financial modeling experience Experience in presenting structured recommendations to senior executives Familiarity with social media platforms Experience in a high-growth tech SaaS company a plus

Job Description Forter is looking for a talented and self-driven Global Content Marketing Manager to join our growing marketing team. This person will help us bring our content strategy to life for a global market, in a scalable way. The successful candidate will play a fundamental role in developing our story, driving brand awareness, and increasing global engagement. They must be able to blend strategy with execution, thrive in a fast-paced environment, and successfully meet our ambitious content marketing objectives.   Stuff you’ll be doing: Ideate and write content including: blog posts, bylines, white papers, customer success stories, e-mail copy, website copy, social content and sales collateral Execute content with an eye towards a global audience Research, brainstorm, and develop content ideas and programs Collaborate with and support design team to create and optimize visual content Collaborate with sales, customer success and product to inform comms planning and content development Continually propose ways to optimize Forter’s content strategy and improve performance and results Refine and execute Forter’s tone of voice for a global audience Work with a close-knit team of marketers (content marketers, designers, email automation/CRM experts, events manager) as well as our team of fraud researchers/analysts to develop compelling content that converts Stuff you’ll need: Minimum three years experience in a content marketing or writing-intensive role, preferably with a B2B focus Demonstrated creativity and attention to detail in regards to writing and editing Ability to research, understand and distil a complex topic into something relatable and engaging Experience writing for / adapting content for a global audience Ability to juggle multiple projects and competing priorities in a fast-paced environment Self-motivated, strategic thinker, resourceful, dedicated, detail-oriented, and organized Bachelor’s degree Native English speaker SEO experience a plus Benefits : Our compensation package includes: A competitive salary, a comprehensive and generous health, dental and vision insurance, and stock options. But most importantly – an excellence-driven working environment who is both inspiring and joyous. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

Tala is looking for a highly motivated Customer Experience Training and Quality Manager to help us create exceptional training and quality assessment programs for our Customer Experience team.  Tala  is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data and customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class. As the Customer Experience Training and Quality Manager, you will work with the global Customer Experience team, located in each of Tala’s markets. The role focus is to develop, implement and improve training programs to  help local teams enhance our customer engagement behavior, and ensure that Tala is engaged in best in class customer support. A candidate successful in this role would be someone who understands adult learning, is cognizant of cultural diversity in learning styles and can analyze training effectiveness through quantitative and qualitative analysis. This candidate would also have experience in managing and developing team members to support training and quality analysis. Responsibilities: Development of tiered training program and modules for new hire onboarding for Customer Experience team members Management of regional training programs and team members responsible for implementation in each market Management and enhancement of quality assessment tools and evaluations regionally Create and manage regular metrics reporting for regional customer experience teams Source, chart and analyze data to support company goals Maintain regular product change and systems training Research and define the root cause of issues, and communicate clearly and in a friendly manner to solve the issues while building loyalty with the customers Work with customer experience leads in regions to maximize productivity and quality while working towards reducing costs Analyze effectiveness of current strategies; identify opportunities for improvement Report regularly on KPIs at all levels within the organization for transparency and data informed decision making Work with CX leadership on optimizing utilization of CRM tools and determine best practices or opportunities for improvement Maintain accurate documentation for all tools and training updates Requirements: Adult learning and/or instructional design experience 2+ years experience in customer support, product development, and/or content marketing 2+ years experience in consumer finance or microfinance or fintech 2+ years management experience Attention to detail, with a research oriented mindset to determine improvements for training, quality assurance improvements Proven ability to deploy set standards, procedures and policies Analytical, with a data-informed approach to management and decision making Willingness to travel without restriction anywhere from 10-20% of the time Willingness to take on a key function of our organization and desire to bring best in class servicing to all of Tala Preferred Skills & Experience: Knowledge of the financial services industry (Know Your Customer, financial compliance, etc.) Comfortable with ambiguity Experience working in Agile About Tala Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.

As Learning Experience Specialist, you get to support the design and delivery of a beautiful member experience through engaging our members and member support specialists and agents in effective and creative content. You will create and update our internal learning materials and delivery systems, our internal knowledge base and our member-facing support content on Credit Karma’s help centers. You will report to the Content & Training Manager, and help manage the learning experience for Credit Karma’s 80 million members and Member Support team. You will effectively communicate the Credit Karma brand personality through support content, communications in all support channels and agent-facing learning materials. The Learning Experience Specialist helps to manage the smooth and effective flow of product and process information and changes to the members and Member Support team, through engaging materials, content and facilitation. You work in partnership with stakeholders, both across and external to the organization, to deliver a beautiful member experience. Your Profile: Highly detail-oriented and intensely focused on creating and updating high quality customer-facing content and producing technically accurate final copy using brand voice Experienced at sourcing, editing and publishing digital content Highly detail-oriented and intensely focused on elevating the quality of training and ensuring consistency Experienced at developing professional and accessible content for many channels Focuses on making complex processes seem simple and retention and application of learner knowledge 1-2 years of experience creating content related to credit, financial tools and products and US Federal and State income tax What You’ll Do: Create and deliver effective and engaging content to both our external customer, Credit Karma members, and our internal customer, Credit Karma Member Support Specialists and Agents Work with the Training & Content Manager to determine priorities and workflow to reach goals across the entire support team Consult with stakeholders to ensure all learning experience content and delivery is up to date with each product and process change Produce digital content that moves readers to explore related content, take action, and interact with relevant products and services and helps to drive traffic Produce interactive and self-paced e-learnings as well as relevant assessments and knowledge checks to ensure the participant’s learning and retention Master communicating in the Credit Karma brand voice and ensure all Member Support content is in sync Manage the flow of content through compliance teams like Legal, Trust and Safety, etc. and publish to appropriate platform Work with relevant stakeholders to create both member-focused and internal support agent-focused support content for new and existing products Drive contact rate reduction through continuous improvements for self-service capabilities Other content creation, implementation and facilitation projects within Member Support, as needed Up to 15% travel required Our Ideal Candidate: 1-2 years of experience in training content creation, copywriting, editing, facilitation, or similar Experience with financial products, tools or institutions, and US Federal and State income tax An empathetic understanding of the needs of everyday Americans as it relates to their financial goals and economic security An excellent grasp of English grammar that’s balanced by an even stronger grasp of how people actually talk Proficient in Google Suite, e-learning technologies, learning management systems and customer relationship management systems Excellent communication skills both written and verbal Thrives in a rapidly evolving work environment Must work well within a team Experience with customer support help centers or community forums Familiar with Atlassian products, including JIRA and Confluence

Coinbase exists to change the world. By creating an open financial system we will bring about more innovation, efficiency, and equality of opportunity on a global scale. Operating across 33 countries, Coinbase is the world’s largest retail brokerage and exchange, trading over $150 billion since inception. We are focused on making digital currency accessible to everyone and are guided by two key principles: be the most trusted company in our industry and create products that are easy to use. Support plays a critical role in achieving that vision. Our team is dedicated to educating, helping, and supporting our global user base through a variety of different mediums of customer service -- our help center, email, phone, and social support channels to name a few. A little about us: we are a cross-functional, collaborative and empathetic team dedicated to the user experience and understanding of our product. We value positive energy, continuous learning, and clear communication and are committed to building a diverse and inclusive environment for people from all backgrounds. Who you are: You are a seasoned project manager with experience overseeing a holistic content strategy at a large scale consumer or financial company. You have a passion for writing and educating others through written form. You have a master command over language and know how to balance tone, vocabulary, and are laser focused on delivering content that is easily consumable, engaging and effective. You will work closely with cross functional teams both within the support organization and externally to deliver impactful content. You have a strong passion for the product, enjoy constant change and maintain a calm demeanour in high stress situations. People describe you as accountable and responsive. Key responsibilities: Write and publish Help Center, email, and social content (Twitter, Reddit, Facebook etc) by having a keen attention to detail and an understanding for the Coinbase user. Focus on making complex and technical topics simple and approachable for all people. Build a strategy for managing Support content inclusive of editing drafts, targeting audiences, visualizing content, publishing & distributing it. Establish a content style guide by partnering with multiple teams across the company (Legal, Comms, Marketing, Design, etc). Develop a deep understanding of the product to audit and ensure content cleanliness & consistency across all platforms. Make updates to educational content as the product evolves and changes. Establish processes that allow stakeholders across the company to request updates to content that you oversee. Establish a methodology to track and measure content quality and content effectiveness. Analyze trends & use data to share opportunities and influence change. Build strong relationships across the business. Requirements: Experience writing and publishing content for a large consumer audience. Experience with customer education or drafting support content is a decided plus. Minimum of 5 years of content strategy, project / program management. Experience working with content management systems, support ticketing systems, and JIRA is a plus. Ability to thrive in a fast-paced environment with ever-changing priorities. Reputation for integrity, dedicated work ethic, and desire for ownership & accountability. Prior experience working in a high growth environment; financial services experience is a decided plus. Demonstrated experience with data and analytics.

Coinbase’s vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use. We are building a Japan team, one of the largest markets in the cryptocurrency space where our two principles are highly demanded. You will be working with the GM for Japan and managers in the US to oversee Business Operations and Customer Support in Japan. Customer Support plays a critical role for our Japan business’ success. You will be responsible for the Customer Support team in Japan to build the best-in-class customer support, set up an infrastructure to gather and analyze data, and also communicate with the regulators regarding customer complaints. Responsibilities: Structure complex and ambiguous strategic problems for the Coinbase Japan’s leadership team. Analyze large amounts of information and data quickly and effectively to reduce complexity and make actionable recommendations for Coinbase. Partner with the heads of products and operational functions to use data and insights to make informed decisions. Lead large, cross-functional projects and build consensus with senior leaders across the organization. Seamlessly adapt new functions and roles as the business progresses and build such functions. Deliver exceptional customer service: Build and manage a best in class team to deliver exceptional customer service to both internal and external customers. Build a strategy for managing customer support content inclusive of editing drafts, targeting audiences, visualizing content, publishing & distributing it. Develop a deep understanding of the product to audit and ensure content cleanliness & consistency across all platforms. Make updates to educational content as the product evolves and changes. Establish processes that allow stakeholders across the company to request updates to content that you oversee. Establish a methodology to track and measure content quality and content effectiveness. Build strong relationships across the business. Requirements: Minimum of 3 years experience of managerial role or senior consulting role in corporate development or business strategy. Prior experience working in a high growth environment; financial services experience is a decided plus. Experience working with content management systems, support ticketing systems, and JIRA is a plus. Ability to multi-task role, and to thrive in a fast-paced environment with ever-changing priorities. Reputation for integrity, dedicated work ethic, and desire for ownership & accountability. Demonstrated experience with data and analytics.

Ayasdi is looking for an experienced B2B marketer to serve in a hybrid content and field marketing role. The successful candidate will have demonstrated experience and interest in both areas. The field marketing component will work on a wide variety of experiential programs/initiatives, including trade shows, speaking events, executive dinners, partner events, customer roundtables and webinars. The role requires a successful history in planning and executing B2B field marketing programs and events that reach new prospective customers as well as expanding customer retention and revenue growth within the existing customer base. The ideal candidate has a creative mindset, is hungry, highly collaborative, a self-starter and can handle a high volume of projects with minimal supervision. The content marketing component will leverage a storyteller’s mentality with the flair of an evangelist to help produce and distribute the Company’s content assets. This role will strategize, plan, build, execute and optimize campaigns across a number of different platforms, including social (Twitter, Facebook, LinkedIn, SlideShare, YouTube) with the goal of driving awareness of Ayasdi’s unique and powerful technology. The role will require demonstrated expertise in analytics, with the goal of informing future content development. Primary responsibilities for this position include, but are not limited to: Helping to develop, shape, edit and ideate content from different internal resources (product, data science, marketing, executive staff) Own content campaign reporting and tracking - regularly socializing results with key stakeholders Research and develop new strategies and ideas to test, including the management of new partnerships and channels Lead Ayasdi’s presence for all events, such as industry trade shows, roadshows, conferences, customer advisory board programs, customer/partner engagements activities, etc. Define, manage and execute event strategy, marketing plan, customer engagement, tactical plans, and project management from beginning to end, including all logistics (registrations, hotel accommodations, booth staffing, marketing assets, show services, etc.), onsite execution and post event reporting metrics/analysis Evaluate, vet and recommend (or not) event participation, including speaking opportunities. For speaking opportunities - identify, recruit and manage speakers for event elements, such as roundtable/panel discussion. Assist with topic selection, content drafting, speaker delivery, and supervising set-up and execution as necessary Own events budget and calendar, highlighting key timelines and priorities per event Develop event email marketing campaign content and micro site content with demand generation team Promote events on social media before, during, and after the show Conduct pre and post show meetings and create a show brief to facilitate internal event communication Research, select, negotiate and manage event related vendors and services, while decreasing cost and achieving on time deliverables Own event lead capture/reporting process and hand off to Ayasdi demand generation team What you bring to the table: 2+ years of experience as a copywriter or creative content manager 2+ years of corporate/field event management experience, preferably in B2B software industry The ability to manage up without fear; this role will interact with everyone from the CEO to the junior sales engineer Bachelor’s degree required - ideally with an emphasis in journalism or literary arts (but don’t let that keep you from applying) A passion for communicating through the written word, even if it is a script for a video demo A competitive streak - you should reveal in driving likes, retweets and shares Experience with digital platforms, such as Google, LinkedIn, Twitter and YouTube A team player willing to take direction but also exhibit initiative when working independently Be able to articulate thoughts and concepts fluidly, and a personality that quickly builds rapport and professional relationships Strong communication and project management skills Demonstrable attention to detail, organization skills, multitasking and problem solving Outstanding interpersonal skills: decisive, action-oriented, able to lead cross-functional teams and interact with executives and customers Excellent verbal and written communication skills and negotiation skills Willing to work form our Menlo Park, CA office. While there is some flexibility, this job is in the building Ability to travel up to 30%

When we think of the good life, most of us picture ourselves doing more of the things we love. There’s only one problem: Money’s tight.   Credit was supposed to fix this—we could get that camping gear or that dSLR today, even if we didn’t have the cash in hand. But when lenders saw how profitable it was to nickel-and-dime their customers, we found ourselves under a mountain of debt and no closer to the life we wanted. That’s why Affirm built an honest and lightning-fast way to pay over time for the things you love—without racking up debt. We charge a fixed amount of interest, so you’ll never pay a penny more than you agree to up front...even if you’re late. You’ll find us on many of your favorite sites like Expedia, Wayfair, and Casper, and with our app, you can now use Affirm to pay over time anywhere you want. With a +82 NPS score, consumers are singing our praises, but we’ve found that merchants love us just as much for the customers we bring them.   This is a pretty awesome story, but we haven’t done a great job of telling it so far. That’s why we’re working on a full-bore rebrand, and why we need your help building out an iconic brand story and brand voice across all our customer touchpoints—both B2C and B2B.   There will be plenty of variety in this role. In addition to your core responsibilities you’ll be asked to lend your writing skills to other aspects of our product and brand, and there will be some flexibility to focus on areas of interest. Because Affirm’s content strategy team is still small, you’ll get the chance to be the primary contributor on multiple prominent properties. You’ll be an ideal fit for this role if you’re bursting at the seams with creative ways to bring our new brand voice to life. You'll Write Copy For Marketing and operational emails Website Customer portals Agent tools Social media Web pages and landing pages Video Other areas of interest What We Look For Creativity Passion for Affirm’s mission Ability to write for a variety of channels Strong command of grammar Great collaboration skills Ability to operate with minimal oversight Pride in your work Ability to understand and apply legal guidance At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.   We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.   We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.

Omise  believes that online payment is a necessity to develop a successful business on the internet. We provide our users with the necessary tools to run an online business, accept payments and connect them with millions of potential customers. Our payment solution is simple to setup and works seamlessly across multiple devices. Our mission is empowering people's daily life by providing tools and opportunities that connect payment dots.  OmiseGO , a subsidiary of Omise, is bringing to market a white-label mobile wallet platform that facilitates payment, loyalty and rewards, remittances and cross-wallet transactions. By enabling money to move in different ways, OmiseGO opens up possibilities for new types of financial services for anyone, anytime, anywhere. We are a public Ethereum-based financial technology for use in mainstream digital wallets, that enables real-time, peer-to-peer value exchange and payment services agnostically across jurisdictions and organizational silos, and across both fiat money and decentralized currencies. Designed to enable financial inclusion and disrupt existing institutions, access will be made available to everyone via the OmiseGO network and digital wallet framework.  We are looking for a Head of Communications to become a part of our team for developing, organising and executing strategic communication plans and activities on behalf OmiseGO’s written, digital/interactive and verbal communication and messaging. This role is about reaching out to our current and future stakeholders and raising our profile amongst these groups by creating partnerships, dedicated content and advertising. You must be a skilled community infiltrator; all around brilliant at communication Ideally you are located in Bangkok, or are able to relocate within Asia. Though we will consider other options for the right candidate.  Our stakeholders include: Early adopters including developers, software companies, and traditional businesses who want to build on top of our blockchain and wallet SDK platform Business partners including banks, conglomerates, and merchants who want to understand what we’re building Our token holder community  Main Responsibilities: Create OmiseGO and Omise group-wide communications strategy including timeline updates, content marketing, and community outreach. Lead communications efforts with the development, marketing, and leadership team across OmiseGO and Omise to streamline internal/external messaging. Lead team of OmiseGO community managers across social media platforms including Reddit, RocketChat, Twitter, Github, etc. Create and approve content for the website, newsletters, blog updates, etc. Build and maintain active relationships with relevant industry parties and business partners. Work with influencers in the crypto community to spread the word about OmiseGO. Manage our presence at conferences and organise events.  Necessary Skills: 8-10 years of proven PR and content marketing experience Ability to explain technical concepts, milestones, and roadblocks to a technical and non-technical audience Deep understanding of FinTech community: this is everything from the key players and companies, to the places traders, hodlers, and developers hang out, to the memes, and emerging trends Knowledge of digital platforms and tools like Slack, Google Docs, Medium, etc. Perfect English and immaculate writing ability Strong interpersonal skills Willingness to travel Preferable skills: Basic knowledge of cryptocurrencies, blockchain technologies, exchanges and/or payments (highly preferred) Experience with open source community management Global contacts in the technology or crypto industry Basic computer programming knowledge Multilingual skills

Looking for a content specialist, a creative professional and passionate learner who can write about a variety of topics and understands how the major search engines work and what people are searching for when they visit particular websites. Editing and writing company materials will be an important part of your job. Your job is to ensure that the content is relevant enough to create interest for the targeted audience. Applying your knowledge of the user of the product or service and conducting usability studies to help improve the product or service. This position requires knowledge or previous experience in technology, blockchain or cryptocurrencies. Skills: This role requires a brand publisher mindset: to create the content our audience is looking for and then to optimize the path to conversion Collaborate across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives Draft and edit communications copy (e.g. press releases, publications, social media posts) Assist in maintaining website content. Producing high-quality documentation that is appropriate for its intended audience Writing easy-to-understand user interface text, online help and developer guides Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Select appropriate mediums for the message or audience, such as manuals or online videos Organize and write supporting documents for products Revise documents as new releases arise Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding Standardize content across platforms and media Help implement communications strategies Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Create operating instructions, how-to manuals, and “frequently asked questions” pages to help support staff, consumers, and other users within the company. After a product is released, work with product liability specialists and customer service managers to improve the end-user experience through product or service changes. Must be able to understand complex information and communicate the information to people with diverse professional backgrounds. Update databases and media lists, track media exposure Editorial calendar and organization workflows must be developed and managed. Requirements Self-starter and creative-thinker Strong attention to detail Proven working experience in copywriting or technical writing Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Excellent written skills in English Fluent in another second language Excellent overall writing skills in a number of different styles/tones A deep understanding of consumers and what motivates them online Great research, organizational, and learning skills Familiarity with keyword placement and other SEO best practices Some experience with online marketing and lead generation An understanding of formatting articles on the web    

“Copywriting is the art and science of strategically delivering words (whether written or spoken) that get people to take some form of action.” Are you a storyteller? Do you look at corporate brochures and think “what a missed opportunity!” If sometimes you find yourself reading newspaper articles and thinking “Did she need to split the infinitive?” Do you agonize over your writing and thinking “It’s not too bad but I’ll just give it one more edit.” If this sounds like you, then we might have a role for you. At ANX we are passionate about the future of digital technology; from Cryptocurrencies, Blockchain and DLT and we are looking for someone to help us tell these stories. You can be a marketer, or a journalist, or a freelance writer, we tend to hire people, not resumes. Responsibilities: Report to Head of Marketing Be the editor of all company contents, from brochures to news releases; Create engaging contents that helps people understand the digital world in simple language; Craft coherent strategies and execute with our digital and brand teams; Assist the team to leverage up our overall ability to convey ideas; Work on research, copy developing, editing and proofreading marketing materials. Requirements: Degree in Business, Advertising or Marketing or Have great writing portfolio; 4+ years experience as a journalist, copywriter or marketer with a strong tilt toward writing expertise; Effectively bilingual; Knowledge of content marketing strategy; SEO, outbound campaign or agency experience would be a plus; Self-motivated, creative and enjoy a fast-paced environment; A good team player and be able to work independently; Enthusiastic about FinTech, especially Blockchain; Love digital and tech writing. We are not looking for someone to write - but we want someone who is passionate to own it! Candidates with less experience can be considered for junior positions. You get: Experience working in a company with global exposure; Stable environment and great work-life balance; Excellent resources and innovative direction; 5-day work and Competitive remuneration package.

Join one of the fastest growing startups in South East Asia as we change the financial landscape in this region using technology! We build easy to use financial comparison tools that help our users make better decisions coupled with an internal platform to streamline applications to financial institutions. As a tech startup, we strongly believe in using the best tools available for the job, especially technologies that make sense. Job Description If the idea of mixing numbers and words excites you, being a writer at iMoney is definitely your dream job. Being in the editorial team at iMoney will offer you a dynamic and diverse experience, where you are expected to constantly come up with new and exciting financial articles, do in-depth research, conduct interviews and meet different people to learn their financial stories! Skills & Requirements Min 1 year of working experience in related field Strong command of written English Min qualification: Degree Ability to write and translate to Malay language an added advantage A basic understanding of financial concepts will be an added advantage Must be able to work under tight deadlines Enjoys working in a startup environment

You’ll oversee all of our content platforms. Currently that’s our blog, podcast, newsletter, and social media, but we’re open to suggestions and trying new things. We know we can do better and want you to help us get there. You’ll be responsible for developing content that drives traffic, generating, nurturing, and converting leads into clients.  This is a rare opportunity to join a successful, well-funded start-up and shape an industry leading marketing strategy. You’ll not only have a huge impact on the next phase of Nest Wealth’s growth, but on the fintech industry as a whole. We’ve accomplished a lot in the three short years since our founding and the sky’s the limit on what we’ll do next. You’ll be able to proudly say, “I helped build that!” At Nest Wealth you’ll get to: Build and own Nest Wealth’s content marketing strategy from the ground up. You’ll manage our editorial calendar and handle everything we share across our blog, podcast, newsletter, email, social media, etc.  Develop, write, and edit a variety of content for our website, blog, newsletters, and email funnels. Work with and manage external content contributors including writers and media producers to bring your vision to life.  Collaborate with our marketing team to build, analyze, and iterate a data-driven content strategy with SEO best practices in mind.  Manage Nest Wealth’s social media platforms, content and strategy. Use content to develop Nest Wealth’s branding and define our market positioning.  About you: You love writing and have experience writing blog posts, social copy, ad copy and may even have your own blog. You’re bold and have a tendency to challenge the status quo. You don’t accept, “that's the way we’ve always done it.” You’re forward focused and constantly evolving your strategy, not afraid to experiment and improve our content. You take initiative and own your work. We move quickly around here, and although we’re a close-knit team, you’ll thrive if you’re self motivated and can switch from one thing to another quickly. You’re a creative thinker with an intuitive sense of what works and what needs to be done when. You use data to inform your decisions, but you never lose sight of the fact that real people are on the other side of the content you’re sharing. You understand end-to-end marketing. We don’t need you to be an expert but you know where your work fits in the big picture. You believe a brand is as a brand does. Everything you create speaks to a company's core values.  It’s a bonus if you know your way around Adobe Creative Suite or have experience editing audio/video. Don’t, but want to learn? We’ll provide the resources to make it happen.  In addition to joining a fantastic team, we offer: An encouraging environment for personal and professional growth including on-the-job training, courses, conferences, workshops, job shadowing and an unlimited book allowance. No matter what stage you’re at in your career, there’s always more to learn. Flexible hours - we know you have a life outside of work. Weekly catered team lunches, a fully stocked fridge, healthy snacks and company outings. Health benefits and an employee stock option plan. We believe work means more when you have ownership in what we’re building.

YOUR TASKS Your activity has a lasting value for wefox Creating and editing the lyrics is really fun You support our team in updating content roadmaps Also, you work closely with our designers to make the text optimal for our app and website Text-safe and convincing preparation of different formats from a two-line to a large press release, in German and ideally also in English CONDITIONS You have several years of work experience in the digital industry Experience and willingness for intensive cooperation in interdisciplinary teams You can easily explain complex relationships You attach great importance to logical reasoning chains and can inspire and convince both customers and your teammates alike You are extremely social-literate and proactively approach your colleagues You work independently and always carefully WHAT WE OFFER We are a diverse team and we look forward to all applicants regardless of their origin, sexual orientation, denomination or physical limitations Challenging and varied tasks in a dynamic work environment Free space to contribute and develop your own ideas Full responsibility for your own projects from day one A detailed onboarding program, which makes it easier for you to start at wefox Grants for BVG ticket, team training & coaching The most modern technologies and work gadgets Nice, modern equipped office in the heart of Berlin An open-minded and passionate team, which constantly strives for innovations and implements them